Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy
Rated 4 stars out of 5
by Anonymous - Posted on 18 August 2023
I had a Gastroscopy yesterday and there was a delay of around an hour which, to be honest, I understood and had no issue with. When it came for the procedure, the Health Care Assistant who did all the checks, the two nurses in the room (and the consultant who performed the gastroscopy) were faultless. The same was true of the nurse in recovery. If I had one complaint it is that you previously received a copy of the report of the endoscopy whereas now you only get a standard letter with handwritten comments. Other than telling me I had another large ulcer and should take some additional meds, it didn't tell me the extent of the ulceration. I am pretty focused on this because I have had two partial gastrectomy procedures to resolve bleeding ulcers that were refractory to the medication and so I am not sure if I will make the 8 week wait for a surgical review. My history involves multiple admissions with either melena or haemetemesis and a little knowledge that could have been shared might have helped me discuss things with my GP. That said, the service on the day was absolutely faultless, even with the unplanned delay at the start.
Visited Diagnostic Endoscopy on August 2023
Review titled Royal Sussex County Hospital
Replied on 21 August 2023
Dear Patient Thank you for your post. It was good to read that we looked after you so well and your experience was so good. I am sorry that you now don't receive a copy of your report and take on board your comments. As your details are anonymous if you wish for PALS to investigate this for you please contact us on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net so that we can investigate for you. Thank you though for your positive comments. We all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent
Rated 5 stars out of 5
by Lewis - Posted on 26 July 2023
Unfortunately, my procedure had to be postponed a few weeks due to staff illness. However once the procedure happened it was excellent from start to finish, from receptionists to nurses and doctors. Everyone was friendly, reassuring and made the process easy despite nerves. Thank you all
Visited Diagnostic Endoscopy on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Lewis What a lovely post, thank you so much. I am sorry that your procedure was cancelled but pleased to hear that your procedure has now taken place and all staff were excellent. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled fabulous
Rated 5 stars out of 5
by lillie gradidge - Posted on 02 August 2023
i cut my face and the nurse she was so nice and understanding and the doctors are amazing i would recommend any one to go here and to talk about the lovely lady at the desk she was amazing
Visited Don't know on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Lillie What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very respectful
Rated 5 stars out of 5
by Linda Daglish - Posted on 28 July 2023
I had a CT scan of the colon area today in our wonderful new hospital and the experience was as good as it could be. I was treated with care, understanding and respect by all the staff in the diagnostic department and of course the facilities are impressive. Communication and appointments haven’t always been good but once in the system our NHS is second to none.
Visited Diagnostic Endoscopy on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Linda What a lovely post, thank you so much. I am glad that your experience for the CT scan was good and that you were treated with care, understanding and respect. Hopefully our communication will improve. Thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled The Best
Rated 5 stars out of 5
by Allan James Hunnisett - Posted on 14 July 2023
I received the best care possible during the current tough times at the moment in Accident and Emergency.They went out Thier way to look after me when I needed my Jej feeding tube corrected. Well done to all who looked after me, your are a credit to the NHS.
Visited Accident and emergency services on July 2023
Review titled Royal Sussex County Hospital
Replied on 19 July 2023
Dear Allen What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled So impressed…
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I saw a Consultant in Lewes following an earlier attendance at Accident & Emergency. I was referred for a stress echo and was so impressed with the clinician and the consultant who performed the test in the new building. Following the echo, unfortunately I am now waiting for an appointment for an angiogram but, so far, the attention I have received from the entire cardiology team at Lewes and RSCH has been phenomenal. Thank you.
Visited Cardiology on July 2023
Review titled Royal Sussex County Hospital
Replied on 08 August 2023
Dear Patient What a lovely post, thank you so much. I am pleased that the clinician and consultant were impressive for your stress echo. I hope you hear about your appointment for your angiogram soon. Thank you once again for your comments they really do mean such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Room For Improvement
Rated 3 stars out of 5
by Victoria Nagy - Posted on 22 June 2023
Spent 12 days in major trauma with broken ankle with complications. Positives: - The permanent nursing staff is awesome. professional, efficient and caring above and beyond keeping up the good cheer despite all the issues they had to deal with on top of complex patient care. - The surgical consultants I met were excellent in every way. Admirable efficiency, candour and people skills despite the long hours worked due to the jr doctor's strike that weekend. Negatives: - Fire in the i.t. department on a Saturday night meant no computers till late Monday. The nurses were writing medication and vitals data on paper towels because they had no back up system like a diary or paper even to write on, at a 20 + bed major trauma unit! result: two recent post-op patients on my ward had no pain killer for seven hours! - Agency nurses on my second nigh left the water tap running for no reason opposite me bed and didn't answer my neighbour's (old lady with with dementia on top of injury) for 27 minutes. Then two of them returned to loudly and extensively discuss their problems of getting paid from their agency at the foot of my bed at 3 am. - Poor listening skills: among other instances I told the physio that three of the metatarsals were previously broken in the foot they wanted me to use, yet they insisted that I jump up on a high step - not in the records so ignore eyes? This made me put my injured foot down, which means one of the recently fixed broken bone bit got misaligned (hurt like hell). - Got released with problem on the xray to be reviewed but consultant didn't call back the next day as supposed to. - No hot water for shower for my last four days there. - No airconditioning in the millennium building meant on hot days we suffered. One small working fan was found. 1 - Only one Xray machine worked (the other is out of order) in the whole building meant hospital beds and wheelchairs crowding every inch of space for hours. Moving to new building the same day meant no porters available to take patients back to their ward afterward. A worried nurse from my ward came looking for me after an hour ... Sum Up: Lots of broken equipment + staff shortage for moving to new building + doctors strike + fire + Insufficient contingency measures + poorly supervised agency staff other than that I have no complaints.
Visited Accident and emergency services on June 2023
Review titled Royal Sussex County Hospital
Replied on 06 July 2023
Dear Victoria Thank you for your feedback. It was good to hear some lovely positive comments about your experience and I am sorry there were a few that did not go so well for you. Unfortunately your details are limited on this website, so we cannot get in contact with you. If you would like us to investigage this further please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Professional, caring, service
Rated 5 stars out of 5
by Fi Luck - Posted on 06 June 2023
Second visit to the cardiac unit this year. On both occasions the care has been exemplary. Professional, caring staff. Procedures are explained and staff go out of their way to reassure you. The staff in the operating theatre really put you at ease, making what could be a stressful situation calm. All the team are kind, caring and professional. I have full confidence in the care I received.
Visited Cardiology on June 2023
Review titled Royal Sussex County Hospital
Replied on 07 June 2023
Dear Fi Thank you for your lovely post. It was good to hear that you found your care exemplary and staff caring and professional. I will share with the team and I know how pleased they will be to have your compliment. Thank you for taking the time to contact us as this does mean a lot. I would like to wish you well. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing Staff, Amazing Skills - Life Savers
Rated 5 stars out of 5
by David Mortimer - Posted on 06 June 2023
I was admitted under Blue lights from a heart attack and cardiac arrest where I had died twice and brought back by CPR from an off duty police officer and AED by paramedics. Once in, the amazing staff at this hospital, installed a stent and induced a coma for 10 days to which I was attended to 24hrs a day keeping me going. My situation was grave but at no time did they give up on me. I am now through it thanks to the skills and professionalism of every single staff member I came in contact with. The eternal gratitude of myself and my family go out to all that attended me and brought me back to life. I will never forget them.
Visited Cardiology on April 2023
Review titled Royal Sussex County Hospital
Replied on 06 July 2023
Dear Mr Mortimer Thank you so very much for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are continuing to make a good recovery from your procedures and the experience you had. Thank you once again for your comments, these do mean such a lot. Wishing you all the very best. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust