Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal United Hospitals, Bath.
Reviews
-
Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
The early pregnancy unit were very thorough in their investigations of an ectopic pregnancy and spotted the signs early on. I was on holiday in the local area and was made to feel at ease and well cared for- thank you to everyone in the team.
Visited Maternity services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 04 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the early pregnancy team who, we are sure, will be very grateful for your kind words.
-
Review titled Very professional
Rated 5 stars out of 5
by Malcolm - Posted on 02 August 2023
Following an initial review of my condition I came away with the thought that the staff, Doctors and Nurses cared and that would do their best to diagnose my problem. Having pain is difficult to bare, but it is good to know that the department will do its best to help me.
Visited Rheumatology on August 2023
Review titled Royal United Hospitals, Bath
Replied on 03 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
-
Review titled Amazing attention!
Rated 5 stars out of 5
by Carol SAUNDERS - Posted on 22 November 2023
In August this year I was visiting the United Kingdom from Australia where I now live. Unfortunately while on a trip to Bath to celebrate my 80th birthday, with my extended family, I had a fall which resulted in a laceration to my forehead. I was taken to the Accident & Emergency Department in the Royal United Hospital. The attention I received was outstanding from the moment I was assessed in triage to the treatment by one of the medical staff. The whole incident was handled most professionally both with humour and reassurance. I was able to return to the house in which we were staying and join in the celebrations which had been prepared for me. Without the efficient way in which the Department managed my care- the weekend would have been a disaster! A huge thank you to them for such an impressive service.
Visited Accident and emergency services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 23 November 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words. Wishing you all the best for the rest of your visit.
-
Review titled Wonderful service
Rated 5 stars out of 5
by Pam Willcox - Posted on 11 August 2023
Such kindly and speedy care from the department and the Ambulance crew. I cannot thank you all enough.
Visited Accident and emergency services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 14 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the emergency department team who, we are sure, will be very grateful for your kind words.
-
Review titled Very prompt response to urgent referral
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I was urgently referred by my doctor for a suspicious gynaecological condition. I received a text from the hospital 48 hours later, and was seen two days later. The doctor was thorough and took time to listen to my concerns. The attending healthcare assistant and nurse were very kind and took all steps possible to respect my dignity. They all made a scary experience bearable.
Visited Gynaecology on August 2023
Review titled Royal United Hospitals, Bath
Replied on 25 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I was seen, within 3 days of referral and the appointment was on time. The doctor was clear and reassuring. Treatment on the spot.
Visited Dermatology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 24 July 2023
We thank you for your comments about your recent care at the RUH and are pleased that your experience was positive. If you would like to share further details, please contact the patient support and complaints team, on ruh-tr.psct@nhs.net
-
Review titled Good experience
Rated 5 stars out of 5
by Valerie Connelly - Posted on 10 July 2023
I attended A&E in the afternoon of 9 July after a fall down the stairs. Every member of staff was smiley, welcoming and efficient The receptionist, the triage nurse, the radiographer and the doctor each treated me as a person and not an old lady. Thanks to all and best wishes to them.
Visited Accident and emergency services on July 2023
Review titled Royal United Hospitals, Bath
Replied on 11 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the A & E team who, we are sure, will be very grateful for your kind words.
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Andrew - Posted on 12 July 2023
I was taken into A&E by ambulance and was at the hospital for about seven hours. The care was superb in every respect and the staff listened, took time to engage with me and were genuinely caring. I was especially impressed by the hand-over arrangements when shifts changed. Brilliant all round!!!
Visited Accident and emergency services on July 2023
Review titled Royal United Hospitals, Bath
Replied on 14 July 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team in A&E who, we are sure, will be very grateful for your kind words.
-
Review titled Excellent care in Urgent Care Centre Royal United Hospitals
Rated 5 stars out of 5
by Mrs G - Posted on 10 December 2023
Three lovely people cared for me: in A&E/Urgent Care Centre reception; in Radiology reception; and a radiographer. I was in massive pain and they were kind, cheerful, patient and everything you want when feeling terrible and needing help. If the rest of the hospital is run by people like them, it is a wonderful place!
Visited Urgent Treatment Centre on July 2023
Review titled Royal United Hospitals, Bath
Replied on 11 December 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
-
Review titled Cardiology Incapable of giving "Urgent" appointment dates
Rated 1 star out of 5
by Don MacDonald - Posted on 04 August 2023
Despite being labeled an "urgent" case by the cardiologist 4 weeks ago, the hospital is unable to even give a date for a CT scan. Long waiting times are bad enough but to not know when that will be puts your life on hold waiting for Cardiology. As I contact Cardiology I've been told it will be 2 weeks, then 4 weeks then 4-5 weeks and today I was told "we aren't giving out any appointment dates". This is simply awful. The lack of communication from Cardiology is beyond unethical. Why does Cardiology treat their patients so badly? Surely a date can be given even if it is way out there? How many patients have died waiting for these appointments?
Visited Cardiology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 07 August 2023
Dear Mr Macdonald. We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
Information supplied by Royal United Hospitals Bath NHS Foundation Trust