Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Daphne Welvaert - Posted on 12 December 2024
Firstly, the Ambulance crew who brought me in today were absolutely fantastic. They were so kind and caring and helped me a lot when I could hardly walk & in a lot of pain! The lovely Doctor in A&E was so kind and reassuring. I am forever grateful for the care I had. We are so lucky to have people like you looking after us and I’d like to say thank you, thank you, thank you!
Visited Accident and emergency services on December 2024
Russells Hall Hospital has not yet replied.
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Review titled Terrible care
by Azra - Posted on 03 November 2024
The care at Urgent Treatment Centre is very below standard. My brother who has underlying conditions was told to go to the hospital if he deteriorated by his GP. He was constantly vomiting, couldn't swallow or talk. We were told by a dr on duty that he needs to go back home and eat and drink. We were told there was no specialist care here. So when pushed for a referral the dr was like we will see if they accept you. He wasnt treated with dignity or respect. We were then told to get out the room as the dr had other patients to treat. Awful behaviour zero empathy no understanding at all. If you are ill dont bother going to this hospital. You will be told just to go home and suck it up
Visited Accident and emergency services on November 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear Azra, Thank you for taking the time to tell us about your brothers experience at our Urgent Care Centre. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visit. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Senior Management Team who will consider your comments and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Thank you, Patient Experience Team
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Review titled Poor service
Rated 4 stars out of 5
by Chloe Brewin - Posted on 01 December 2024
I visited urgent care yesterday (Saturday 30th November) due to pain in my lower back due to a fall from being dizzy in Thursday night, I filled out the form they said i needed to stay in urgent care to be seen by the doctor I was seen by doctor in urgent care at 4pm and with what I explained he wasn’t happy that I was made to wait in urgent care so he sent me to a and e where I was seen and had triage then was sent for a X-ray which was a bit of a wait as I arrived to urgent care just after 1pm After I had my xray the results came back clear which was good I was told to take it easy and take painkillers if I get any pain I just wasn’t expecting to come out at 8pm after being there since just after 1pm the staff in X-ray were lovely taking care of me during my X-ray explaining what they was going to do for the X-ray but I just wasn’t happy that I didn’t get sent straight to a and e in the first place I’m just shocked that I was told that I needed to stay in urgent care for lower back pain 😢 I understand that they were very busy as I know what it’s like especially being a volunteer at the hospital 2 days a week Kind regards Chloe
Visited Accident and emergency services on November 2024
Russells Hall Hospital has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Florence - Posted on 18 October 2024
I had missed miscarriage last week and found out from an ultrasound at RHH and decided to have medication to remove my pregnancy. I just want to say to all the nurses the doctors and ultrasound team a massive thank you for looking after me and supporting me. They looked after me so well going through this tuff time and massive thank you to nurses H who was so kind and supportive. Thank you so much and all the best to everyone
Visited Gynaecology on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear Florence, Please accept our sincere condolences on your loss. Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are happy to hear that you were looked after and received support during what must have been a difficult time for you. We are also delighted to hear that the nurses looking after you were kind and supportive. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Great Staff
Rated 5 stars out of 5
by Gaynor Cooper - Posted on 08 October 2024
I attended this department today for laser treatment. All staff were excellent, they were pleasant and put me at ease before and during the procedure. They were also extremely kind to a patient who suffered with dementia, helping her and the people who were with her. Well done to all the staff.
Visited Ophthalmology on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear Gaynor, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are happy to hear that staff were pleasant and put you at ease before and during your laser treatment procedure. We are also happy to hear that staff were also helpful to other patients. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Okay service
Rated 3 stars out of 5
by Chloe brewin - Posted on 22 October 2024
I visited the urgent care on the 20th October this year as I was having pain in my lower stomach and i was just worried about the pain I was in The staff member who saw me for triage was very kind about giving me the correct care But I wasn’t happy with the wait time as it was really busy as there was lots of people and by the time I came out it was like 5pm which I didn’t expect to be coming out at that time I’m glad tho I found out what was wrong with me which put me at ease but I was just disgusted the fact I was waiting a while than I intended to because of the pain I was in which wasn’t nice even though I could have spoken to them about the pain on who was on reception that day but I just didn’t want to make a fuss as I know how stressful it must be for them
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear Chloe, Thank you for taking the time to tell us about your experience at our Emergency Department. We are happy to hear you received the appropriate care but we are sorry to hear that you were not happy with the waiting times. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your comments. All the best and take care, Patient Experience Team
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Review titled Marvellous staff
Rated 5 stars out of 5
by marvellous service - Posted on 31 October 2024
In E & A yesterday, oct 30th I was very fortunate to be treated by excellent staff, doctors and nurses, they treated me with such respect and care, nothing was too much trouble, I visited many departments on my visit for treatment and everyone single person was the same. Thank you so much for such kindness and treatment I received was excellent.
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear you were treated with respect and care. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I got to take to hospital by ambulance early hours Sunday morning, I was seen pretty quickly despite the waiting room being full. I had an ECG by a lovely lady who was very caring and so easy to talk to, I can't remember her name. I was then seen by a doctor who was also so lovely! He was wearing black scrubs, the lady who did my ECG had red hair. These two individuals made my visit to the emergency very pleasant even though I felt unwell. They were caring and took the time to actually listen to me and put me at ease, they are a credit to this hospital.
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are delighted to hear you received excellent treatment and staff were caring and easy to talk to. We are also happy to hear you were put at ease during your time in hospital. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Above and beyond
Rated 5 stars out of 5
by Karl - Posted on 17 September 2024
My sister and I just visited our very unwell elderly grandmother at AMU Rainbow Ward. My sister had her newborn baby with her who was not allowed on the ward. Despite being extremely busy, a nurse was able to bring our grandmother out of the ward on her bed so she could meet her great granddaughter. The nurse even offered to take photos, which we hadn't thought to do ourselves. These photos will be very precious to us and we are so grateful to the nurse for all her efforts and thoughtfulness. Thank you so much.
Visited General Medicine on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Karl, Thank you for taking the time to tell us about you and your sisters positive experience at our Rainbow Ward at Russells Hall Hospital. Firstly, a huge congratulations to your sister on the birth of her daughter. We are happy to hear that staff were able to bring your grandmother out of the ward to visit her great granddaughter and the nurse offered to take photos which can kept as precious memories. We have passed on your lovely comments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Friendly quick, professional and caring
Rated 5 stars out of 5
by Charlotte williams - Posted on 14 September 2024
From start to finish the staff were so friendly professional and caring. Every interaction was a positve one. We had prepared to be several hours due to it being a Friday, however this was not the case. The movement through the process to be seen was seamless. Every department was clean well organised and most of the staff were so professional, engaging and showed a caring and friendly demenure. I would like to thank all the team on duty 13th September 2024 at 6.15pm till 8.30. If I can give any feedback it was that it is difficult to locate a wheelchair if required when trying to get into A&E we were lucky that my husband got one when someone had finished with it and getting into the car , many people were hunting for chairs.
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 18 October 2024
Dear Charlotte, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear that your experience was up to the standard we expect and staff were professional and caring. We have passed on your kind words and feedback to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust