Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Russells Hall Hospital.
Reviews
-
Review titled Not a nice experience
by Chloe - Posted on 11 September 2024
I went to the gynaecology department ward B5 6pm Sunday 8th September. After being sent up from urgent care with suspected appendicitis. My experience was a scary one as I was in a lot of abdominal pain. I had my bloods taken and was left to sit in the waiting room until the results came back. I was offered no pain relief at all until I asked for it. And everybody in the waiting room looked fed up. The nursing staff were congregated at the nursing station laughing and joking. They didn't come to check if we were OK until they had a result in to talk to someone. Finally sent for a CT scan. Came back and i was then admitted on to this ward with a suspected twisted ovary. By this time it had been 16 hours of being sat about in pain. I was shown to a bed. Told I was nill by mouth and that she would put me on a fluid drip. I didn't see her for 30 minutes. I wasn't shown how to use the bed. How to get the nurses attention. I wasn't offered a gown. So was left to sit in bed in my dirty clothes. Was not shown where i could wash or if I could have a towel or anything. The only reason I knew was because some of the patients came and showed me. They told me if I want something I need to keep asking because the nursing staff ignore you. It felt like I was more of a hindrance for them. I heard nursing staff gossiping about patients on the ward. Laughing and joking about them. This made me feel really uncomfortable and also scared that I didn't have a voice. That I should shut up because I didn't want them to talk about me too. The only time nurses talked to us was to ask what meds we wanted next. I watched a nurse degrading a trainee nurse that was shadowing her. This was cruel to watch. She looked like she didn't want to be there. when I asked what was going on with me no one knew. They all said something different. I was then all of a sudden being give stockings for surgery for the next morning. I said so can i eat now. She said yea like I was supposed to know this. Again I felt no proper care was given and certainly no clear information. We all felt ignored. The next day I woke up prepared for surgery. Only to be told that they weren't doing the surgery anymore. And she said oh did no one come to tell you last night? I said no they dressed me in stockings and left me. She dressed me In these whilst I was still in my dirty clothes. The junior doctor gave me a very short speech about why they weren't doing it. I said I was still in the same pain today [Tuesday 10th) as I was when I came in. Asked what could happen. She said your cyst could rupture, stay the same or grow. She gave me no aftercare advise and left me. The nurse said I could go. I asked her for pain relief prescription. I waited for 30 minutes. The nurses then got into an argument and were shouting in the corridor at each other. I then had to go ask again. She said oh sorry I forgot. Finally left feeling dirty and left to rot. Feel sorry for the patients there
Visited Gynaecology on September 2024
Review titled Russells Hall Hospital
Replied on 13 September 2024
Dear Chloe, Thank you for taking the time to tell us about your experience on Ward B5 at Russells Hall Hospital. We are disappointed to hear that your experience was not up to the standard we expect and for this, we must apologise. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
Admitted with acute rectal bleeding after waiting in a+e. Seen by doctor and surgical team in b5 ward and subsequently moved to c6 ward. Beds quickly available. The surgical teams in the wards and endoscopy were exceptional, professional, thorough and reassuring as was the consultant. Tests (ct scan, flexi colonoscopy, bloods) were swiftly put into place and results were really quickly returned. But my main praise was with the nursing staff in both b5 and c6 wards. Each nurse/dr checked for identity before administering any medication or tests (very reassuring). It's only when you're lying there in bed as a patient do you see how professional and kind they are to all patients not just to me. Each nurse and Health Care workerss including two student nurses were efficient, thoroughly diligent and attentive at all times day and night, and treated elderly patients with utmost dignity and kindness - making sure they were comfortable, given water, a cuppa, food, light, and all the necessary medical observations taken throughout the night with quiet reassurance. Any buzzer from a patient was attended to immediately. The nurses spoke to each patient in a way which was so professional yet personalised. One nurse had a pronounced accent which one or two elderly patients (who may also have had hearing difficulties) found difficult to understand, but she persevered patiently with questions to find out how they felt and whether they needed anything. They were always visible when needed and provided a very reassuring presence in the ward. The last time I was admitted to a hospital was aged four in 1965 and so I had no idea what to expect. I was there for three nights and it was a real eye-opener for me.
Visited Don't know on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Patient, Thank you for taking the time to tell us about your positive experience in our Emergency Department, Ward B5 and Ward C6. We are happy to hear that you received excellent care and treatment. We are happy to hear that staff treated you with dignity and kindness and made sure you were comfortable and offered food and refreshments during your stay. We are also glad to hear that your call button was answered in a reasonable time and all your needs were attended to. We have passed on your kind words to staff within the departments who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Brilliant nurse AMU ward
Rated 5 stars out of 5
by Nathan Webster - Posted on 16 September 2024
I wish I could put her name but the nurse this morning was amazing working on the AMU ward, she helped me with my resident and provided fantastic support too. Very lovely to talk to and very nice and I felt so at ease with her assisting with my resident. Bubbly personality and fabulous character I would 1000% love to work with this nurse and would confidently allow her to look after anyone I know as I know they’d be in great hands.
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Nathan, Thank you for taking the time to tell us about your and your residents positive experience on our Acute Medical Unit at Russells Hall Hospital. We are happy to hear that your resident received excellent care and treatment from the nurse and the nurse provided fantastic support with assisting you with your resident. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Good care
Rated 4 stars out of 5
by Chloe brewin - Posted on 05 September 2024
I visited the a and e department the 3rd September this year as I was having pain in my left finger and just needed it to be checked out just to be sure nothing was broken the staff who saw me and treated me was very well mannered and helpful and I was seen quite quickly even staff in ed X-ray was also helpful when I went to get my X-ray on my finger which was assuring afterwards when I was told that it was nothing to serious which put me at ease
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Chloe, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are happy to hear that staff were well mannered and helpful. We are also delighted to hear that staff were able to keep you at ease. We have passed on your kind words to staff within the Emergency Department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Excellent service
Rated 4 stars out of 5
by Alison - Posted on 09 August 2024
Visited Out Patients Rheumatologist with my husband and was very impressed with the service. Went in on time, the doctor was very thorough, she did not rush us answering all questions. Started treatment right away with follow up tests and treatment plan. Excellent service.
Visited Rheumatology on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Alison, Thank you for taking the time to tell us about your husband’s positive experience at our Rheumatology Department at Russells Hall Hospital. We are happy to hear you were impressed the service provided for your husband and staff were thorough and follow up tests and treatment plans were put in place. We have passed on your kind comments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Day surgery unit Russell’s hall hospital
Rated 5 stars out of 5
by Donna m - Posted on 06 August 2024
I came into hospital on the 2/8/24 All the staff were amazing on the day surgery unit Very polite, friendly and professional I was made very welcome and couldn’t of been looked after any better I would like to thank every one on the day surgery unit including porters doctors and theatre staff Kind regards Donna
Visited Don't know on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Donna, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff provided you with a polite, friendly, and professional service. We have passed on your many thanks and compliments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled GI unit
Rated 1 star out of 5
by Jill coley - Posted on 16 August 2024
Professional from the off. Kind helpful ,they put you at ease ,nurses surgeons. Registrar did the colonoscopy. Professionally, answered all questions.
Visited Gastrointestinal and Liver services on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Jill, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear that staff were kind and helpful and they kept you at ease during your colonoscopy and answered any questions you had. We have passed on your kind words to staff within the GI Unit who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Disappointing experience
Rated 1 star out of 5
by Ash - Posted on 30 August 2024
I attended the A&E with my 10 month old child late on the evening and most of the staff were rude and seemed like they couldn't be bothered to be there. One health care assistant was very helpful when taking my child's observations and was the only member of staff that actually interacted with him. The triage nurse was rude and dismissive and didn't even acknowledge my child. I understand that he is a baby, but it was the childrens A&E department. Information clearly wasn't passed on between members of staff as when we finally did see the doctor he didn't know what the problem was. He did a very poor check over of my son and then told us it was 'probably' a viral infection. He gave no information on what to do about his symptoms or medication to give and told us he would get a nurse to take a urine sample. We waited for this to happen while all members of staff sat behind the desk on their phones and made no effort to do this. In the end we asked if we could get it done through the GP and they said okay and we left. It turns out my child had tonsillitis and had a temperature of over 39 degrees for the next day until I could get a GP appointment where they gave us some antibiotics. I would not return here if you paid me and I definitely wouldn't recommend coming here.
Visited Children's & Adolescent Services on August 2024
Review titled Russells Hall Hospital
Replied on 04 September 2024
Dear Ash, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect and the attitude of staff was not up to standards. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
-
Review titled Great experience
Rated 5 stars out of 5
by Danielle - Posted on 16 August 2024
My experience on the maternity unit was brilliant. The staff work so hard to provide a excellent service and it was greatly appreciated by myself, partner and new baby. Having had my baby via c section and then readmitted due to an infection 5 days later I have seen almost all aspects of care they provide. They were always prompt with answering nurse call buzzers, answered any queries I had with compassion and patience and they were very kind and friendly From the kicthen/domestic staff, the CSW's, midwives, theatre staff, security staff, doctors, they were all phenomenal! I should imagine the security staff do a thankless job and don't get the credit and recognition they deserve, so a special shout out to them! Thank you guys!
Visited Maternity services on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Danielle, Thank you for taking the time to tell us about your positive experience at our Maternity unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff were compassionate, patience and they were very kind and friendly. We have passed on your kind words to staff within the Maternity Department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Bad Services
Rated 1 star out of 5
by Muhammad - Posted on 15 August 2024
Wife came with vaginal bleeding at 9 in the night could not be seen untill 12,reason for delay was told we are down with one Doctor.Staff Rude and lazy extremly bad experience, very Rubbish services.
Visited Accident and emergency services on August 2024
Review titled Russells Hall Hospital
Replied on 16 August 2024
Dear Muhammad, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust