Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great Staff
Rated 5 stars out of 5
by Gaynor Cooper - Posted on 08 October 2024
I attended this department today for laser treatment. All staff were excellent, they were pleasant and put me at ease before and during the procedure. They were also extremely kind to a patient who suffered with dementia, helping her and the people who were with her. Well done to all the staff.
Visited Ophthalmology on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear Gaynor, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are happy to hear that staff were pleasant and put you at ease before and during your laser treatment procedure. We are also happy to hear that staff were also helpful to other patients. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Okay service
Rated 3 stars out of 5
by Chloe brewin - Posted on 22 October 2024
I visited the urgent care on the 20th October this year as I was having pain in my lower stomach and i was just worried about the pain I was in The staff member who saw me for triage was very kind about giving me the correct care But I wasn’t happy with the wait time as it was really busy as there was lots of people and by the time I came out it was like 5pm which I didn’t expect to be coming out at that time I’m glad tho I found out what was wrong with me which put me at ease but I was just disgusted the fact I was waiting a while than I intended to because of the pain I was in which wasn’t nice even though I could have spoken to them about the pain on who was on reception that day but I just didn’t want to make a fuss as I know how stressful it must be for them
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear Chloe, Thank you for taking the time to tell us about your experience at our Emergency Department. We are happy to hear you received the appropriate care but we are sorry to hear that you were not happy with the waiting times. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your comments. All the best and take care, Patient Experience Team
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Review titled Marvellous staff
Rated 5 stars out of 5
by marvellous service - Posted on 31 October 2024
In E & A yesterday, oct 30th I was very fortunate to be treated by excellent staff, doctors and nurses, they treated me with such respect and care, nothing was too much trouble, I visited many departments on my visit for treatment and everyone single person was the same. Thank you so much for such kindness and treatment I received was excellent.
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear you were treated with respect and care. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
I got to take to hospital by ambulance early hours Sunday morning, I was seen pretty quickly despite the waiting room being full. I had an ECG by a lovely lady who was very caring and so easy to talk to, I can't remember her name. I was then seen by a doctor who was also so lovely! He was wearing black scrubs, the lady who did my ECG had red hair. These two individuals made my visit to the emergency very pleasant even though I felt unwell. They were caring and took the time to actually listen to me and put me at ease, they are a credit to this hospital.
Visited Accident and emergency services on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are delighted to hear you received excellent treatment and staff were caring and easy to talk to. We are also happy to hear you were put at ease during your time in hospital. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Above and beyond
Rated 5 stars out of 5
by Karl - Posted on 17 September 2024
My sister and I just visited our very unwell elderly grandmother at AMU Rainbow Ward. My sister had her newborn baby with her who was not allowed on the ward. Despite being extremely busy, a nurse was able to bring our grandmother out of the ward on her bed so she could meet her great granddaughter. The nurse even offered to take photos, which we hadn't thought to do ourselves. These photos will be very precious to us and we are so grateful to the nurse for all her efforts and thoughtfulness. Thank you so much.
Visited General Medicine on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Karl, Thank you for taking the time to tell us about you and your sisters positive experience at our Rainbow Ward at Russells Hall Hospital. Firstly, a huge congratulations to your sister on the birth of her daughter. We are happy to hear that staff were able to bring your grandmother out of the ward to visit her great granddaughter and the nurse offered to take photos which can kept as precious memories. We have passed on your lovely comments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Friendly quick, professional and caring
Rated 5 stars out of 5
by Charlotte williams - Posted on 14 September 2024
From start to finish the staff were so friendly professional and caring. Every interaction was a positve one. We had prepared to be several hours due to it being a Friday, however this was not the case. The movement through the process to be seen was seamless. Every department was clean well organised and most of the staff were so professional, engaging and showed a caring and friendly demenure. I would like to thank all the team on duty 13th September 2024 at 6.15pm till 8.30. If I can give any feedback it was that it is difficult to locate a wheelchair if required when trying to get into A&E we were lucky that my husband got one when someone had finished with it and getting into the car , many people were hunting for chairs.
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 18 October 2024
Dear Charlotte, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear that your experience was up to the standard we expect and staff were professional and caring. We have passed on your kind words and feedback to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Not a nice experience
by Chloe - Posted on 11 September 2024
I went to the gynaecology department ward B5 6pm Sunday 8th September. After being sent up from urgent care with suspected appendicitis. My experience was a scary one as I was in a lot of abdominal pain. I had my bloods taken and was left to sit in the waiting room until the results came back. I was offered no pain relief at all until I asked for it. And everybody in the waiting room looked fed up. The nursing staff were congregated at the nursing station laughing and joking. They didn't come to check if we were OK until they had a result in to talk to someone. Finally sent for a CT scan. Came back and i was then admitted on to this ward with a suspected twisted ovary. By this time it had been 16 hours of being sat about in pain. I was shown to a bed. Told I was nill by mouth and that she would put me on a fluid drip. I didn't see her for 30 minutes. I wasn't shown how to use the bed. How to get the nurses attention. I wasn't offered a gown. So was left to sit in bed in my dirty clothes. Was not shown where i could wash or if I could have a towel or anything. The only reason I knew was because some of the patients came and showed me. They told me if I want something I need to keep asking because the nursing staff ignore you. It felt like I was more of a hindrance for them. I heard nursing staff gossiping about patients on the ward. Laughing and joking about them. This made me feel really uncomfortable and also scared that I didn't have a voice. That I should shut up because I didn't want them to talk about me too. The only time nurses talked to us was to ask what meds we wanted next. I watched a nurse degrading a trainee nurse that was shadowing her. This was cruel to watch. She looked like she didn't want to be there. when I asked what was going on with me no one knew. They all said something different. I was then all of a sudden being give stockings for surgery for the next morning. I said so can i eat now. She said yea like I was supposed to know this. Again I felt no proper care was given and certainly no clear information. We all felt ignored. The next day I woke up prepared for surgery. Only to be told that they weren't doing the surgery anymore. And she said oh did no one come to tell you last night? I said no they dressed me in stockings and left me. She dressed me In these whilst I was still in my dirty clothes. The junior doctor gave me a very short speech about why they weren't doing it. I said I was still in the same pain today [Tuesday 10th) as I was when I came in. Asked what could happen. She said your cyst could rupture, stay the same or grow. She gave me no aftercare advise and left me. The nurse said I could go. I asked her for pain relief prescription. I waited for 30 minutes. The nurses then got into an argument and were shouting in the corridor at each other. I then had to go ask again. She said oh sorry I forgot. Finally left feeling dirty and left to rot. Feel sorry for the patients there
Visited Gynaecology on September 2024
Review titled Russells Hall Hospital
Replied on 13 September 2024
Dear Chloe, Thank you for taking the time to tell us about your experience on Ward B5 at Russells Hall Hospital. We are disappointed to hear that your experience was not up to the standard we expect and for this, we must apologise. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
Admitted with acute rectal bleeding after waiting in a+e. Seen by doctor and surgical team in b5 ward and subsequently moved to c6 ward. Beds quickly available. The surgical teams in the wards and endoscopy were exceptional, professional, thorough and reassuring as was the consultant. Tests (ct scan, flexi colonoscopy, bloods) were swiftly put into place and results were really quickly returned. But my main praise was with the nursing staff in both b5 and c6 wards. Each nurse/dr checked for identity before administering any medication or tests (very reassuring). It's only when you're lying there in bed as a patient do you see how professional and kind they are to all patients not just to me. Each nurse and Health Care workerss including two student nurses were efficient, thoroughly diligent and attentive at all times day and night, and treated elderly patients with utmost dignity and kindness - making sure they were comfortable, given water, a cuppa, food, light, and all the necessary medical observations taken throughout the night with quiet reassurance. Any buzzer from a patient was attended to immediately. The nurses spoke to each patient in a way which was so professional yet personalised. One nurse had a pronounced accent which one or two elderly patients (who may also have had hearing difficulties) found difficult to understand, but she persevered patiently with questions to find out how they felt and whether they needed anything. They were always visible when needed and provided a very reassuring presence in the ward. The last time I was admitted to a hospital was aged four in 1965 and so I had no idea what to expect. I was there for three nights and it was a real eye-opener for me.
Visited Don't know on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Patient, Thank you for taking the time to tell us about your positive experience in our Emergency Department, Ward B5 and Ward C6. We are happy to hear that you received excellent care and treatment. We are happy to hear that staff treated you with dignity and kindness and made sure you were comfortable and offered food and refreshments during your stay. We are also glad to hear that your call button was answered in a reasonable time and all your needs were attended to. We have passed on your kind words to staff within the departments who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Brilliant nurse AMU ward
Rated 5 stars out of 5
by Nathan Webster - Posted on 16 September 2024
I wish I could put her name but the nurse this morning was amazing working on the AMU ward, she helped me with my resident and provided fantastic support too. Very lovely to talk to and very nice and I felt so at ease with her assisting with my resident. Bubbly personality and fabulous character I would 1000% love to work with this nurse and would confidently allow her to look after anyone I know as I know they’d be in great hands.
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Nathan, Thank you for taking the time to tell us about your and your residents positive experience on our Acute Medical Unit at Russells Hall Hospital. We are happy to hear that your resident received excellent care and treatment from the nurse and the nurse provided fantastic support with assisting you with your resident. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Good care
Rated 4 stars out of 5
by Chloe brewin - Posted on 05 September 2024
I visited the a and e department the 3rd September this year as I was having pain in my left finger and just needed it to be checked out just to be sure nothing was broken the staff who saw me and treated me was very well mannered and helpful and I was seen quite quickly even staff in ed X-ray was also helpful when I went to get my X-ray on my finger which was assuring afterwards when I was told that it was nothing to serious which put me at ease
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Chloe, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are happy to hear that staff were well mannered and helpful. We are also delighted to hear that staff were able to keep you at ease. We have passed on your kind words to staff within the Emergency Department who will be happy to receive them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust