Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent service and professional practice
Rated 5 stars out of 5
by John Douglas - Posted on 15 May 2024
I attended the Endoscopy Unit for an examination in May 2024. All aspects of the visit were handled with outstanding professionalism and clear communication about what was being done. Firstly the documentation which I had received to inform me and brief me for the visit was clear. Secondly I was received at exactly my appointment time at Russell Hall and taken to a room by a nurse to confirm my medical position and for me to understand what was going to happen in the visit. Having changed for the procedure I met the excellent team of three in the sigmoidoscopy unit. The lead nurse/ endoscopist was already briefed on my position but we went through the background again to ensure absolute clarity and at the same time I was informed of the details of the procedure. Any questions and concerns that I had were answered completely and I was guided into position. The procedure was then performed by the team and at all stages I was fully informed and at the same time engaging in other conversations with the friendly and clearly committed team. At the end of the session, again completed on time, I was given a verbal summary of the results and likely further action. Having finished, I changed back to my normal clothes and another professional took me through a summary of the sigmoidoscopy report. I left the department feeling that I had been excellently treated in all aspects and that the professionalism was outstanding. In summary Ten out of Ten!! On a final negative note, I thought that the car parking was terrible (not enough spaces), but I suspect you already know that!
Visited Diagnostic Endoscopy on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear John, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and staff were able to provide a friendly and professional service. We have passed on your kind words to staff within the department who will be happy to receive them. Thank you for telling us about your concerns with parking. We are sorry to hear that the parking facilities were not up to standard and for this we must apologise. We have passed on your suggestions to improve to our service and patient experience. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Paula Mason - Posted on 26 May 2024
A big thank you to the consultant and staff who looked after me on the gynaecology department for their outstanding service and support carried out upon my arrival from start to finish. The operation has been a success and now on the full mend and pain and discomfort has gone. I was kept in overnight for a full recovery and patient transport was arranged for me to get back home. Again they collected me from the ward and took me right to the front door. Hope everything continues forward for your service given.
Visited Gynaecology on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Paula, Thank you for taking the time to tell us about your positive experience at our Gynaecology department at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and staff were able to provide an outstanding service and keep you at ease during your procedure and the aftercare provided was up to standard. We have passed on your kind words to staff within the department who be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Very professional
Rated 5 stars out of 5
by Lynne Thomas - Posted on 17 April 2024
I went in for day surgery and it went like clockwork. The staff were amazing and my care was so professional. The constant checking and calling me by my name made me feel as though I was being really well looked after. So, thank you everyone who works for our amazing NHS.
Visited Urology on April 2024
Review titled Russells Hall Hospital
Replied on 17 April 2024
Dear Lynne, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that the care you received was professional and the staff looked after you during your appointment. We have passed on your kind words to staff within the Day Surgery department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
I stayed in b5 for almost two weeks as I had severe abdominal pain and to be honest, before I came to hospital, I really badly did not want to come as I was worried that I might get treated badly and I dislike needles, loud noises, being touched etc. But my family had called 111 who had called the ambulance team to take me as I also had some other symptoms and simple pain relief was not helping. From the moment I came in to the emergency department and then b5, I felt the staff did all they could to ease my pain and find answers. I am very grateful that most of the nurses and health care assistants were very patient and kind to me as there were times that I had gotten very overwhelmed and I found it difficult to move around and talk because of my pain. They motivated and helped me to become independent again. Thank you. I hope I will not need to come back but it is comforting to know that if I do need to come back, I will be in good hands.
Visited Obstetrics And Gynaecology on April 2024
Review titled Russells Hall Hospital
Replied on 21 May 2024
Dear patient, Thank you for taking the time to tell us about your positive experience on ward B5 at Russells Hall Hospital. We are happy to hear that staff provided excellent care and treatment and were able to keep you at ease during your time in hospital. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
I would like to thank all the staff on my day surgery. The nurses were so kind especially the matron. The ward was so well run and had a calming atmosphere.
Visited Orthopaedics on April 2024
Review titled Russells Hall Hospital
Replied on 08 May 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that staff provided excellent care and treatment and staff provided a kind and calming atmosphere. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I would like to thank the orthodontic surgeon and the excellent maxillofacial team. They have been absolutely amazing in caring for me after having a wisdom tooth removed when I began getting complications. Nothing is too much trouble and I was kept informed of everything that they would be doing and why. I felt listened to and cared for and wanted to say thanks. What a credit to the NHS
Visited Oral and Maxillofacial Surgery on March 2024
Review titled Russells Hall Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Maxillofacial Department and rating the service as five stars. We are delighted staff provided excellent care, kept you informed, and were able to explain your care and treatment to you in a way that you understood and felt listened to. We have shared your kind words to staff within the department who will be pleased to receive them. Thank you once again for sharing your experience. Best wishes, Patient Experience Team
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Review titled CAU a lovely department
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
Came here from A&E . Lovely staff and lovely area. Kept me informed and answered all questions. Very friendly and helpful and put me at ease straight away.
Visited Cardiology on March 2024
Review titled Russells Hall Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience on our CAU (Cardiac Assessment Unit) Department and rating the service as five stars. We are delighted staff were able to keep you informed, answer your questions and, more importantly, make you feel at ease. We will share your kind words with the CAU staff who will be pleased to receive them. Thank you once again. Kindest regards, Patient Experience Team
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Review titled You saved my life
Rated 5 stars out of 5
by Sophie bayliss - Posted on 27 March 2024
I was rushed in on Saturday 23rd by ambulance, I suffered a secondary post partum hemorrhage. The surgeons and maternity unit were amazing and I cannot express my gratitude enough to these wonderful people, to all involved. It's because of these people and the paramedics that my children still have their mother and my partner still has me. While I was recovering in high dependency unit there was one midwife on both nights who was so lovely and I'll never forget her along with the rest of the team. All staff were lovely to me and I hope that they all know how amazing they truly are!!. Thank you so so so much, I'm so thankful that I'm still here to be with my family, words could never express. The trauma me and my family suffered was made a little easier from everyone caring for me and my partner while he waited to hear news of how I got on in surgery. Sending so much love, gratitude and thanks from me and my little family to all those who cared for me, I truly wish you all stay blessed in life and recieve the recognition you all deserve for saving me and making sure I got home to my partner and kids.
Visited Maternity services on March 2024
Review titled Russells Hall Hospital
Replied on 03 April 2024
Dear Sophie, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff in our Emergency Department and HDU department provided excellent care and treatment and were able to keep you at ease during what must have been a difficult time for you and your family. We have passed on your kind words to staff who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Very neatly done
Rated 5 stars out of 5
by Caroline Emery - Posted on 09 April 2024
On my way back from the village I managed to trip myself up and landed down hard on the right side of my face. My son took me to A&E where we waited to be treated. When it was my turn to be looked at I was told I needed stitches. So the nurse did just that and a beautiful job he did of it too. Thank you. Thank you to all the staff there, they do long shifts and are always moving at speed.
Visited Accident and emergency services on March 2024
Review titled Russells Hall Hospital
Replied on 17 April 2024
Dear Caroline, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to staff within the Emergency Department who will be happy to see them. All the best and take care, Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Amanda - Posted on 11 March 2024
I attended A & E today after my GP asked me to attend after concerns about blood test results. I was seen almost immediately by a triage nurse, then within a few minutes I saw a doctor, had my blood pressure taken and blood samples taken. The doctor I saw was very kind and caring despite them being very busy and popped out to the waiting room periodically to apologise for my wait for the blood test results and to assure me they would update me asap. I could not not have asked for better treatment and care than I received today. I was in and out in under 3 hrs. I am so very grateful for the care and kindness I received today. We'll done everyone in A & E
Visited Accident and emergency services on March 2024
Review titled Russells Hall Hospital
Replied on 13 March 2024
Dear Amanda, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff provided excellent care, kept you informed and showed kindness. We have shared your kind words to staff within the Emergency Department who will be pleased to receive them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust