Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful experience and treatment
Rated 5 stars out of 5
by Emily - Posted on 06 May 2024
I had my baby at Russell’s hall and from pregnancy to the birth it was a wonderful experience. I have never felt more cared for. The midwives and consultants were brilliant throughout. I am a plus sized lady and always had worries about how I’d be treated during pregnancy but I had nothing but care and dignity through out and my weight was never mentioned negatively or at all. The sonographers were also wonderful and highly skilled. My whole pregnancy and birth journey was great. It was also nice to have a consultant doctor empower me when discussing birth options rather than being scare mongered. The birth journey was brilliant, me and baby were well cared. I found midwives on the ward during Labour and after so friendly and skilled, as were the maternity support workers. The surgeon I had during theatre was incredible and really took good care of me. Thank you for looking after me and baby.
Visited Maternity services on March 2024
Review titled Russells Hall Hospital
Replied on 21 May 2024
Dear Emily, Thank you for taking the time to tell us about your positive experience at our Maternity unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff looked after you and your baby to the highest standard. We have passed on your kind words to staff within the Maternity unit who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Very caring and compassionate
Rated 5 stars out of 5
by Janis Williams - Posted on 17 April 2024
I attended plastic surgery day case for removal of skin cancer everything went well staff were so lovely and caring thank you surgeon was so professional I felt completely at ease
Visited Plastic surgery on March 2024
Review titled Russells Hall Hospital
Replied on 19 April 2024
Dear Janis, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff provided a caring and professional service and they were able to keep you at ease during your procedure. We have passed on your kind words to staff within the Day Surgery department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled A well oiled machine.
Rated 5 stars out of 5
by A. Hughes - Posted on 14 March 2024
Attended G.I.(endoscopy) for a procedure ( the second in less than a month) and on both occasions everything ran smoothly like a well oiled machine. Staff were helpful, courteous and explained everything clearly and concisely. Nothing could be faulted or criticised in any way whatsoever. Sincere thanks to everyone I came in contact with.
Visited Gastrointestinal and Liver services on March 2024
Review titled Russells Hall Hospital
Replied on 20 March 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our GI Department and rating the service as five stars. We are delighted to hear that staff were helpful, courteous and were able to explain your care and treatment to you in a way that you understood and that you felt listened to. We have shared your kind words wit staff within the department who will be pleased to receive them.
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Review titled Fantastic service
Rated 5 stars out of 5
by Leanne - Posted on 28 March 2024
I rang 111 following a pharmacist advice regarding my 4 year daughter I went through a quick triage with a health advisor who booked me an appointment at the ucc at 8pm she sent me after care advice and my appointment details within seconds of my call ending we arrive at 7.54pm we was seen and discharged with a perscription by 8.06pm and back home with my daughters antibiotics by 8.30pm which is just amazing with the pressures everyone is facing and the huge demand on the nhs right now just wanted to say a huge thank you for all your hard work and making our experience fast efficient and most of all treatment my daughter we appreciate all of your hard work
Visited Urgent Treatment Centre on March 2024
Review titled Russells Hall Hospital
Replied on 03 April 2024
Dear Leanne, Thank you for taking the time to tell us about your daughter’s positive experience at our Urgent Care Centre. We are delighted to hear that your daughter was provided with the best care and treatment. We have passed on your kind words to staff in UCC who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Unsavoury
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Awfull, how can in this day and age the nhs send home someone in absolute agony .no discharge letter, no information about next steps
Visited Gastrointestinal and Liver services on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear patient, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Couldn't ask for better treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
Colonoscopy today and I have to say the consultant and all the staff were amazing. Totally put me at ease, confident and professional. It's so nice to go into a department and see the staff are happy. Thank you
Visited Gastrointestinal and Liver services on February 2024
Review titled Russells Hall Hospital
Replied on 16 February 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Colonoscopy department at Russells Hall. We are happy to hear staff were able to provide excellent care and treatment and were able to keep you at ease during your appointment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Wonderful team
Rated 5 stars out of 5
by Sue Bracher - Posted on 29 February 2024
From the moment I arrived every member of staff was so helpful and kind and spent time re-assuring me and made me feel comfortable in an uncomfortable situation. The procedures I needed were carried out caringly, efficiently and hygienically. Wonderful service a credit to our amazing NHS.
Visited Gynaecology on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear Sue, Thank you for taking the time to tell us about your positive experience at our hospital and rating the service as 5 stars. We are happy to hear that staff provided a helpful and reassuring service and were able to keep you at ease during your procedures. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Moczadlo - Posted on 01 March 2024
Referred to rapid breast care clinic following ct angiogram which detected cyst. Had mammogram, ultrasound and examination. Care by all members of staff was excellent.
Visited Breast Surgery on February 2024
Review titled Russells Hall Hospital
Replied on 06 March 2024
Dear Christine, Thank you for taking the time to tell us about your positive experience at our Rapid Access Breast clinic. We are happy to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Clear procedures
Rated 5 stars out of 5
by Colin - Posted on 20 January 2024
Booking in was clear, polite and the waiting area not crowded. Staff explained clearly the stages of procedure and were very friendly. Questions were answered clearly and next steps outlined. When Booking in it would be reassuring to be informed that appointments were running on time or with delays.
Visited Ophthalmology on January 2024
Review titled Russells Hall Hospital
Replied on 23 January 2024
Dear Colin, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff were able to provide excellent care and treatment and answered any questions you had. All the best and take care, Patient Experience Team
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Review titled Poor practice fitness to practice concerns
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2024
Wrong medication Medication late No empathy to patients Lack of communication No care for patients Patients are.moved around to fit the service Service lead rather than resource lead Moved buzzers so patients can't call the nurse Absolutely shocking
Visited General Medicine on January 2024
Review titled Russells Hall Hospital
Replied on 10 January 2024
Dear patient, Thank you for taking the time to give us feedback about your experience of our hospital. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into your concerns and share with senior members of staff. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust