Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impressive consultation
Rated 5 stars out of 5
by Barry white - Posted on 14 March 2025
This morning I saw a clinical lead nurse for Urology. At first I was disappointed she wasn’t a Dr. and thought the appointment was a ticking the box exercise, however I couldn’t be more impressed with the knowledge and care given by this very good and caring nurse, a Dr. couldn’t have done more. Five star treatment.
Visited Urology on March 2025
Russells Hall Hospital has not yet replied.
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Review titled Xray mri department.
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2025
I would like to thank the team in the mri department today saturday 22nd february 2025.The care and empathy they showed was superb and the job you do is one word perfect.Thank you
Visited Diagnostic Imaging on February 2025
Russells Hall Hospital has not yet replied.
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Review titled Day Surgery Unit - Excellent Service
Rated 5 stars out of 5
by Pauline Bird - Posted on 11 January 2025
I attended RHH for Day Case Surgery in January 2025. From the moment I checked in to the department I felt put at ease and valued. All the staff were excellent. They were friendly, polite, professional and put me at ease for my procedure. The care I received after my procedure was second to none and I cannot praise the staff who supported me enough. I felt I needed to commend the staff and the department as there is so much negativity around NHS services at the moment - this department and the staff working within it should be applauded for their work. Thank you!
Visited Don't know on January 2025
Review titled Russells Hall Hospital
Replied on 24 February 2025
Dear Pauline, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are very happy to hear you received excellent care and treatment and staff were friendly, polite, professional and you felt supported during your procedure. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Such an efficient Accident and Emergency Department.
Rated 5 stars out of 5
by Mrs Christine Grasso - Posted on 29 January 2025
Yesterday, 28 th Jan I was taken poorly so my daughter brought me to Russell Hall A and E department. From the time of checking in and to leaving, the care,kindness and attention shown by all of the staff was incredible. Despite being so busy , they were so efficient and never lost there cool at some quite impatient patients. I am so grateful to all the medical staff and I say a big thank you to you all. The NHS at its best.
Visited Accident and emergency services on January 2025
Russells Hall Hospital has not yet replied.
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Review titled The best A&E experience ever!
Rated 5 stars out of 5
by Vicky - Posted on 31 January 2025
Having been previously and more or less ignored in children’s ED department, today was a totally different matter. The process was so smooth, the triage sent us to the right place (xray) the staff were friendly. After X- we went back to ED and the doctor was waiting for us. He checked the x-ray and we were lucky enough to be able to leave. Fantastic, service, smooth and quite frankly amazing!!
Visited Accident and emergency services on January 2025
Review titled Russells Hall Hospital
Replied on 24 February 2025
Dear Vicky, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are very happy to hear the process was smooth and the staff were friendly. We are also happy to hear your service was fantastic. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Daphne Welvaert - Posted on 12 December 2024
Firstly, the Ambulance crew who brought me in today were absolutely fantastic. They were so kind and caring and helped me a lot when I could hardly walk & in a lot of pain! The lovely Doctor in A&E was so kind and reassuring. I am forever grateful for the care I had. We are so lucky to have people like you looking after us and I’d like to say thank you, thank you, thank you!
Visited Accident and emergency services on December 2024
Review titled Russells Hall Hospital
Replied on 17 January 2025
Dear Daphne, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear you received excellent care and treatment and staff were kind, caring and reassuring. We have passed on your many thanks and kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Double booked for a scheduled appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
I feel that to be double booked for a scheduled appointment with a Consultant is poor practice. I was sat waiting with no explanation and was forced to ask why I was not being seen. I have acute anxiety especially in a clinical setting and was further upset to be told nonchalantly by the nurse that my appointment had been double booked as if that were normal practice!!! I walked out. I had the manners to turn up for my appointment early and expect some regard to be shown to me.
Visited Gynaecology on December 2024
Review titled Russells Hall Hospital
Replied on 24 February 2025
Dear patient, Thank you for taking the time to tell us about your experience. We are very sorry to hear that your experience was not up to the standard we expect. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visit. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Senior Management Team who will consider your comments and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Thank you, Patient Experience Team
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Review titled Terrible care
by Azra - Posted on 03 November 2024
The care at Urgent Treatment Centre is very below standard. My brother who has underlying conditions was told to go to the hospital if he deteriorated by his GP. He was constantly vomiting, couldn't swallow or talk. We were told by a dr on duty that he needs to go back home and eat and drink. We were told there was no specialist care here. So when pushed for a referral the dr was like we will see if they accept you. He wasnt treated with dignity or respect. We were then told to get out the room as the dr had other patients to treat. Awful behaviour zero empathy no understanding at all. If you are ill dont bother going to this hospital. You will be told just to go home and suck it up
Visited Accident and emergency services on November 2024
Review titled Russells Hall Hospital
Replied on 29 November 2024
Dear Azra, Thank you for taking the time to tell us about your brothers experience at our Urgent Care Centre. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visit. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Senior Management Team who will consider your comments and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Thank you, Patient Experience Team
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Review titled Poor service
Rated 4 stars out of 5
by Chloe Brewin - Posted on 01 December 2024
I visited urgent care yesterday (Saturday 30th November) due to pain in my lower back due to a fall from being dizzy in Thursday night, I filled out the form they said i needed to stay in urgent care to be seen by the doctor I was seen by doctor in urgent care at 4pm and with what I explained he wasn’t happy that I was made to wait in urgent care so he sent me to a and e where I was seen and had triage then was sent for a X-ray which was a bit of a wait as I arrived to urgent care just after 1pm After I had my xray the results came back clear which was good I was told to take it easy and take painkillers if I get any pain I just wasn’t expecting to come out at 8pm after being there since just after 1pm the staff in X-ray were lovely taking care of me during my X-ray explaining what they was going to do for the X-ray but I just wasn’t happy that I didn’t get sent straight to a and e in the first place I’m just shocked that I was told that I needed to stay in urgent care for lower back pain 😢 I understand that they were very busy as I know what it’s like especially being a volunteer at the hospital 2 days a week Kind regards Chloe
Visited Accident and emergency services on November 2024
Review titled Russells Hall Hospital
Replied on 30 December 2024
Dear Chloe,. Thank you for taking the time to tell us about your experience at our Emergency Department. We are sorry to hear that the care you received was not up to standard. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your comments. All the best and take care, Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Florence - Posted on 18 October 2024
I had missed miscarriage last week and found out from an ultrasound at RHH and decided to have medication to remove my pregnancy. I just want to say to all the nurses the doctors and ultrasound team a massive thank you for looking after me and supporting me. They looked after me so well going through this tuff time and massive thank you to nurses H who was so kind and supportive. Thank you so much and all the best to everyone
Visited Gynaecology on October 2024
Review titled Russells Hall Hospital
Replied on 24 October 2024
Dear Florence, Please accept our sincere condolences on your loss. Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are happy to hear that you were looked after and received support during what must have been a difficult time for you. We are also delighted to hear that the nurses looking after you were kind and supportive. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust