Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant nurse AMU ward
Rated 5 stars out of 5
by Nathan Webster - Posted on 16 September 2024
I wish I could put her name but the nurse this morning was amazing working on the AMU ward, she helped me with my resident and provided fantastic support too. Very lovely to talk to and very nice and I felt so at ease with her assisting with my resident. Bubbly personality and fabulous character I would 1000% love to work with this nurse and would confidently allow her to look after anyone I know as I know they’d be in great hands.
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Nathan, Thank you for taking the time to tell us about your and your residents positive experience on our Acute Medical Unit at Russells Hall Hospital. We are happy to hear that your resident received excellent care and treatment from the nurse and the nurse provided fantastic support with assisting you with your resident. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Good care
Rated 4 stars out of 5
by Chloe brewin - Posted on 05 September 2024
I visited the a and e department the 3rd September this year as I was having pain in my left finger and just needed it to be checked out just to be sure nothing was broken the staff who saw me and treated me was very well mannered and helpful and I was seen quite quickly even staff in ed X-ray was also helpful when I went to get my X-ray on my finger which was assuring afterwards when I was told that it was nothing to serious which put me at ease
Visited Accident and emergency services on September 2024
Review titled Russells Hall Hospital
Replied on 23 September 2024
Dear Chloe, Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are happy to hear that staff were well mannered and helpful. We are also delighted to hear that staff were able to keep you at ease. We have passed on your kind words to staff within the Emergency Department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Excellent service
Rated 4 stars out of 5
by Alison - Posted on 09 August 2024
Visited Out Patients Rheumatologist with my husband and was very impressed with the service. Went in on time, the doctor was very thorough, she did not rush us answering all questions. Started treatment right away with follow up tests and treatment plan. Excellent service.
Visited Rheumatology on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Alison, Thank you for taking the time to tell us about your husband’s positive experience at our Rheumatology Department at Russells Hall Hospital. We are happy to hear you were impressed the service provided for your husband and staff were thorough and follow up tests and treatment plans were put in place. We have passed on your kind comments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Day surgery unit Russell’s hall hospital
Rated 5 stars out of 5
by Donna m - Posted on 06 August 2024
I came into hospital on the 2/8/24 All the staff were amazing on the day surgery unit Very polite, friendly and professional I was made very welcome and couldn’t of been looked after any better I would like to thank every one on the day surgery unit including porters doctors and theatre staff Kind regards Donna
Visited Don't know on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Donna, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff provided you with a polite, friendly, and professional service. We have passed on your many thanks and compliments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled GI unit
Rated 1 star out of 5
by Jill coley - Posted on 16 August 2024
Professional from the off. Kind helpful ,they put you at ease ,nurses surgeons. Registrar did the colonoscopy. Professionally, answered all questions.
Visited Gastrointestinal and Liver services on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Jill, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear that staff were kind and helpful and they kept you at ease during your colonoscopy and answered any questions you had. We have passed on your kind words to staff within the GI Unit who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Disappointing experience
Rated 1 star out of 5
by Ash - Posted on 30 August 2024
I attended the A&E with my 10 month old child late on the evening and most of the staff were rude and seemed like they couldn't be bothered to be there. One health care assistant was very helpful when taking my child's observations and was the only member of staff that actually interacted with him. The triage nurse was rude and dismissive and didn't even acknowledge my child. I understand that he is a baby, but it was the childrens A&E department. Information clearly wasn't passed on between members of staff as when we finally did see the doctor he didn't know what the problem was. He did a very poor check over of my son and then told us it was 'probably' a viral infection. He gave no information on what to do about his symptoms or medication to give and told us he would get a nurse to take a urine sample. We waited for this to happen while all members of staff sat behind the desk on their phones and made no effort to do this. In the end we asked if we could get it done through the GP and they said okay and we left. It turns out my child had tonsillitis and had a temperature of over 39 degrees for the next day until I could get a GP appointment where they gave us some antibiotics. I would not return here if you paid me and I definitely wouldn't recommend coming here.
Visited Children's & Adolescent Services on August 2024
Review titled Russells Hall Hospital
Replied on 04 September 2024
Dear Ash, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect and the attitude of staff was not up to standards. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Danielle - Posted on 16 August 2024
My experience on the maternity unit was brilliant. The staff work so hard to provide a excellent service and it was greatly appreciated by myself, partner and new baby. Having had my baby via c section and then readmitted due to an infection 5 days later I have seen almost all aspects of care they provide. They were always prompt with answering nurse call buzzers, answered any queries I had with compassion and patience and they were very kind and friendly From the kicthen/domestic staff, the CSW's, midwives, theatre staff, security staff, doctors, they were all phenomenal! I should imagine the security staff do a thankless job and don't get the credit and recognition they deserve, so a special shout out to them! Thank you guys!
Visited Maternity services on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Danielle, Thank you for taking the time to tell us about your positive experience at our Maternity unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff were compassionate, patience and they were very kind and friendly. We have passed on your kind words to staff within the Maternity Department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Bad Services
Rated 1 star out of 5
by Muhammad - Posted on 15 August 2024
Wife came with vaginal bleeding at 9 in the night could not be seen untill 12,reason for delay was told we are down with one Doctor.Staff Rude and lazy extremly bad experience, very Rubbish services.
Visited Accident and emergency services on August 2024
Review titled Russells Hall Hospital
Replied on 16 August 2024
Dear Muhammad, Thank you for taking the time to tell us about your experience. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. It is difficult to comment on your specific case without your details and knowing which department you visited. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Day surgery unit at Russell’s hall hospital
Rated 1 star out of 5
by Donna meese - Posted on 02 August 2024
Absolutely amazing from reception, porters, all day surgery staff and all theatre staff doctors nurses anaesthetist Every one was brilliant I was well taken care of As soon as I entered the unit I cannot fault them at all ! Thank you so much for all the professional care you all gave me today and all the kindness Donna meese 2/8/2024
Visited Don't know on August 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear Donna, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear that you received excellent care and treatment and staff provided you with a polite, friendly, and professional service. We have passed on your many thanks and compliments to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2024
Would not normally not bother with having a say but on this occasion I feel it would benefit all who visit the site and those that work there too. I applaud the efforts made to be in a position to erect signage and proclaim to be proud a smoke free site. However the number of individuals stood within feets of the entrance with smoke blowing past the signage presumably to prevent this was astonishing, especially when there are members of staff, ambulance operatives, security guard, just wondering past whilst the individuals blissfully continue to exhale smoke into the paths of many who without choice have to pass by. It not as though it's not obvious it's happening, with the shear number ends littering the walkways and the small mounds of cigarette ends gingerly piled on top of the rubbish bins. I can only hope my little concern for those who have to visit may encourage some action to be taken to educate further the reasons for initially making the site smoke free. Look forward to hearing from you. Appreciate your time, thank you.
Visited Don't know on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear patient, Thank you for taking the time to tell us about your experience at Russells Hall Hospital. The Trust does have a 'Smoke Free Policy' which clearly states that smoking is not allowed anywhere on site. This applies to Trust staff, volunteers, contractors and PFI staff as well as patients and visitors. I am sorry you had to witness people smoking outside the main entrance. All managers and security staff do try to move smokers away from the entrances when patrolling the areas. Regrettably, requests by staff for patients and visitors to cease smoking or to move is often met with contempt, hostility, or aggression. Ultimately, if members of the public refuse to stop, the security team can be called to escort people off site. I appreciate you bringing this matter to the Trust’s attention. Your comments have been passed onto the relevant team. Kind regards, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust