Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant experience
Rated 5 stars out of 5
by Holly - Posted on 17 July 2024
I was in to have my first surgery and to say I was terrified is an understatement. But from the minute I checked in at Day Surgery I was treated fantastic. Every member of staff who dealt with me was incredibly understanding, calming, thorough and kind; which made the entire process much easier for me. All the staff there from admin, nurses, doctors, anaesthetists etc deserve all the praise. I can't thank you enough.
Visited Anaesthesia services on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear Holly, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are happy to hear you received the best care and treatment and staff were able to keep you at ease during your appointment. We have passed on your kind words to staff within the Day Surgery Unit who will be happy to receive them. We wish you a speedy recovery. All the best and take care, Patient Experience Team
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Review titled Day Case Surgical Unit fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
I was so pleased with the treatment that i received from the staff in the Day Case Unit, they were exceptional. They are all lovely staff and are so helpful and thoughtful. From the time i arrived, through to returning post op i could not have asked for nicer staff. Even discharge was seamless all the information was given in a package but they also sat and went through everything too. Well done to the day case unit. You deserve a reward.
Visited Don't know on July 2024
Review titled Russells Hall Hospital
Replied on 19 August 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are delighted to hear that you received excellent care and treatment and staff were helpful and thoughtful during your visit. We are also happy to hear that discharge was seamless and you received all the relevant information. We have passed on your kind words to staff within the Day Surgery Unit who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Jacky - Posted on 08 July 2024
I visited the MRI Department on the 7.7.24, i would just like to say thanks to all the team, especially to S she was absolutely fantastic with me, so patient and reassuring, to say she went above and beyond is an understatement, she is such a lovely person, and has given me the confidence to have the next one done, and big thank you to you all.
Visited Imaging services on July 2024
Review titled Russells Hall Hospital
Replied on 25 July 2024
Dear Jacky, Thank you for taking the time to tell us about your positive experience at our Radiology department at Russells Hall Hospital. We are happy that staff within the department provided excellent care and treatment and provided a patient and reassuring service. We have passed on your kind comments to staff within the Radiology department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Waiting over 4 hours with 111 referral
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
Exceptionally understaffed. Seen very quickly by T riage , then 4 hour wait to see Doctor. Need more doctors on site in A & E
Visited Accident and emergency services on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for your feedback. However, it appears that you attended the Urgent Care Centre (UCC). Although the UCC service is provided on the premises of The Dudley Group NHS Foundation Trust it is not part of the trust. Therefore you will need to raise your concern to the Black Country Integrated Care Board (ICB), please see the details as follows; Telephone: 0121 612 4110 Email: bcicb.time2talk@nhs.net. All the best and take care. Patient Experience Team
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Review titled Excellent care .
Rated 5 stars out of 5
by Mrs Chris Grasso - Posted on 12 June 2024
I visited the Gynaecology department this afternoon 12th June, at Russell Hall Hospital. I cannot thank the doctor and nursing staff enough for all their care and thoughtfulness shown to me. I was treated with such kindness from when I arrived at the reception desk and throughout the time I spent in the department. The NHS at its very best and I’m truly grateful for for the prompt appointment I was given .All the staff had a smile on their face and that helped so much to take away any nervousness I was feeling. Thank you all so much .
Visited Gynaecology on June 2024
Review titled Russells Hall Hospital
Replied on 13 June 2024
Thank you for taking the time to post your feedback about our hospital. We are delighted that your experience of the care you received by the team in our Gynaecology Department was such a positive one and you was treated with kindness. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience. Patient Experience Team
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Review titled SDEC - Patient Experience
Rated 4 stars out of 5
by Kimberley - Posted on 15 June 2024
The care received by the Nurse Practitioner (L) on SDEC was outstanding. I was treated with person centred care, dignity and respect. At a very scary time he reassured me and he was kind and caring and explained everything throughly. Not all staff get the recognition they deserve but he truly deserves it. My treatment was met with the urgency it required by both L and A the consultant. They both made a very difficult visit as comfortable as possible. I was included in all of my care and it was explained to me throughout. The registrar was very professional and he explained everything and I felt like he really cared about the situation.
Visited Don't know on June 2024
Review titled Russells Hall Hospital
Replied on 17 June 2024
Dear Kimberley, Thank you so much for your positive feedback about our Same Day Emergency Care Department (SDEC) It is wonderful to hear that the Nurse Practitioner and Consultant both made a difficult visit as comfortable for you as possible. We will share your positive comments with the Department who will be pleased to receive them. Kind Regards, Patient experience team
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Review titled The young reception staff rude
Rated 4 stars out of 5
by Jemma rollinson - Posted on 17 May 2024
Went to wrong window by mistake wasn’t busy was on the morning at 8.30 on 17/5/2024 and she rolled her eyes at me and muttered for god f sake under breath so disgusting in wrong job if she going to be rude because patience going to desk to book in very uncalled for she had brown pony tall with a pink scrunchie in it and very rude
Visited Accident and emergency services on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Jemma, Thank you for taking the time to tell us about your experience at our Emergency Department at Russells Hall Hospital. We are sorry to hear that your experience was not up the standard we expect. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Othapeadics
Rated 5 stars out of 5
by Karen - Posted on 22 May 2024
This department is brilliant all the staff are friendly helpful welcoming. The consultant was so thorough and gave account of everything my husband and I came out knowing exactly where we stand. I would recommend this hospital to anyone.
Visited Orthopaedics on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear Karen, Thank you for taking the time to tell us about your positive experience at our Orthopaedics department at Russells Hall Hospital. We are delighted to hear you received excellent care and treatment and staff provided a friendly and helpful service. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Nurses were brilliant
Rated 4 stars out of 5
by Lucie - Posted on 17 May 2024
I was quite nervous before the appointment but the nurses made me feel at ease and knew what they were doing.
Visited Gynaecology on May 2024
Review titled Russells Hall Hospital
Replied on 20 May 2024
Dear Lucie, Thank you for taking the time to tell us about your positive experience at Russells Hall Hospital. We are delighted to hear that you were kept at ease during your appointment and staff provided excellent care and treatment. All the best and take care, Patient Experience Team
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Review titled Excellent service and professional practice
Rated 5 stars out of 5
by John Douglas - Posted on 15 May 2024
I attended the Endoscopy Unit for an examination in May 2024. All aspects of the visit were handled with outstanding professionalism and clear communication about what was being done. Firstly the documentation which I had received to inform me and brief me for the visit was clear. Secondly I was received at exactly my appointment time at Russell Hall and taken to a room by a nurse to confirm my medical position and for me to understand what was going to happen in the visit. Having changed for the procedure I met the excellent team of three in the sigmoidoscopy unit. The lead nurse/ endoscopist was already briefed on my position but we went through the background again to ensure absolute clarity and at the same time I was informed of the details of the procedure. Any questions and concerns that I had were answered completely and I was guided into position. The procedure was then performed by the team and at all stages I was fully informed and at the same time engaging in other conversations with the friendly and clearly committed team. At the end of the session, again completed on time, I was given a verbal summary of the results and likely further action. Having finished, I changed back to my normal clothes and another professional took me through a summary of the sigmoidoscopy report. I left the department feeling that I had been excellently treated in all aspects and that the professionalism was outstanding. In summary Ten out of Ten!! On a final negative note, I thought that the car parking was terrible (not enough spaces), but I suspect you already know that!
Visited Diagnostic Endoscopy on May 2024
Review titled Russells Hall Hospital
Replied on 29 May 2024
Dear John, Thank you for taking the time to tell us about your positive experience at our GI Unit at Russells Hall Hospital. We are happy to hear you received excellent care and treatment and staff were able to provide a friendly and professional service. We have passed on your kind words to staff within the department who will be happy to receive them. Thank you for telling us about your concerns with parking. We are sorry to hear that the parking facilities were not up to standard and for this we must apologise. We have passed on your suggestions to improve to our service and patient experience. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust