Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Above & Beyond
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
Massive thankyou to all the staff who looked after me in the 'Endoscopy Unit' last night. It was end of their shift & I was their last patient. From beginning to end I was treated with utmost care & attention & was put at ease before my procedure. Can't thank your team enough for your kindness, sensitivity & allaying all my fears before my procedure. Thankyou, You truly are 'Angels of the North' 5⭐
Visited Don't know on November 2024
Review titled Salford Royal
Replied on 26 November 2024
Dear Patient Thank you for taking the time to share your your experience regard the care you received from staff at the Endoscopy Unit at Salford. We appreciate your kind feedback and we are delighted to hear that you felt you were treated with care and attention and that the team were kind and reassuring. We will escalate your grateful comments to the senior leadership team so they can ensure colleagues involved in your care are recognised and we are sure they will be thrilled to know you feel they are 'Angels of the North'. Kind regards The Patient Experience Team
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Review titled Was met with attention
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2024
Due to situation I wasn't sure what to do, just went to Urology Department with no appointment and was met with attention by tracy, Health Care Assistant. I asked for advice only, but she took full care of me and organized a quick scan and advice from doctor. She was very nice to me, relieved from worries and made an excellent example how to meet unexpected patient. So, I left hospital relieved from my worries, thank you all the staff.
Visited Urology on November 2024
Review titled Salford Royal
Replied on 02 December 2024
Dear Patient Thank you for taking the time to share feedback on your experience regards the prompt care and support you were provided by the Urology team, specifically Tracy. We will relay your grateful comments to the senior leadership team so she can be recognised for her efforts, and we are confident that she will be delighted at your kind comments. Kind Regards The Patient Experience Team
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Review titled good care
Rated 4 stars out of 5
by MARIAN WHYTE - Posted on 30 October 2024
I spent a month on ward h5 after surgery on my spine I got infections and needed a 2nd operation to clear the infection but was always looked after so very well by the nursing staff and the support workers and would lie to thank them very much!
Visited Neurosurgery on October 2024
Review titled Salford Royal
Replied on 30 October 2024
Dear Marian Thank you so much for sending this lovely feedback about your stay on ward H5 at Salford Royal and awarding the team a 4 star rating! We were delighted to hear you felt the care provided was good and that staff looked after you well. Your kind comments will be shared with the senior leadership so the staff involved in your care can be recognised, we know it will be important for the team to know they made a positive difference to your experience. Kind Regards The Patient Experience Team
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Review titled Waste of Time
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
Was expecting to get a scan done today after being told by the physio at a previous appointment that he was going to get me booked in for one. So I had an appointment at trauma and orthopaedic at 11.45 today which I attended 10 minutes early. I saw that there was a 30 minute delay in the clinic on the board which I was fine with as I expected a little delay. 1 hour and 45 minutes later I was seen, with no apology for the delay even though I heard the doctor apologise to other patients. The appointment took about 5 minutes where I was told I would be booked in for a scan. I told him I was here for a scan but being unsympathetic and just wanting to rush me out told that they don't do scans just book people in. I feel like this system was a waste of time, I could of had a telephone appointment or something else rather than waste my time. It's clear to see in my notes I need a scan. This whole affair has just been shambles.
Visited Orthopaedics on October 2024
Review titled Salford Royal
Replied on 30 October 2024
Dear Patient Thank you for taking the time to share your experience, we are sorry to hear of the challenges you have encountered attending the trauma and orthopaedic clinic and the disappointment and frustration you have felt due to not being given a scan which you were expecting. As you comment is anonymous it is difficult for us to comment further, we therefore encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your care episode can then be identified, and we can investigate your concerns properly. In the meantime, we have forwarded your comments to the senior leadership team for them to review but do urge you to allow us to properly look into this matter. Kind regards The Patient Experience Team
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Review titled Disappointing experience
Rated 3 stars out of 5
by Wendy Booth - Posted on 16 October 2024
Received a text containing a letter to attend Salford Royal Dermatology for 16th October 2024 at 1.30 on 14 .10.24. On the 15th in the evening received another text to advise change of venue to the Community Diagnostic Centre for the same date and time. I tried to call in case of query telephone no 0161 656 1571 a total of 66 times with no response to query the messages without and gave up and decided to opt for the latest instruction and attend the Community Centre. After arriving at the Centre we were informed there had been an error and we should have gone to Salford Royal. After negotiating my 93 year old Mum who by this time was very distressed, we made our way to Salford. All the staff we encountered were extremely apologetic and advised this wasn’t the first time it has happened. Can this be looked into and the unmanned phone no of 0161 656 1571 is inefficient. I did manage to get through once and it rang and rang until it cut off. Many thanks
Visited Dermatology on October 2024
Review titled Salford Royal
Replied on 17 October 2024
Dear Wendy We were sorry to hear of the experience you and your mother had when attending for a Dermatology appointment. This is not the high standard of service we aim to provide and we appreciate how frustrating and challenging it must have been not being able to clarify arrangements with staff, only to find out the information we provided was incorrect. All feedback is important to us and we are very keen to ensure this error is urgently rectified. We hope staff who apologised you have already escalated this issue but to be certain, we would be grateful if you could send a copy of your original letter to us, if at all possible by email to experience.patient@nca.nhs.uk. We will then forward this to the relevant team to investigate why this happened and remove the incorrect telephone number. If email is not possible, please could we ask you contact our Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, mentioning you have alerted us to the problem via the NHS Website. Once again, please we hope you and your mother accept our sincere apologies for the inconvenience caused. Kind regards The Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Sam Worboys - Posted on 26 October 2024
I had an gastroscopy this morning. All the staff from reception, to check in and the procedure were absolutely amazing! The procedure is not a nice one but the staff were so professional, they were so calming, friendly and compassionate. They told me exactly what to expect and gave me reassurance to whole procedure. Thank you so much for the amazing work you all do and the compassion, dignity and care you showed me! The NHS is so lucky to have an amazing time like you all.
Visited Gastrointestinal and Liver services on October 2024
Review titled Salford Royal
Replied on 27 October 2024
Dear Sam Thank you so much for sending this lovely feedback about your Gastroscopy at Salford Royal and awarding the team a 5 star rating. We were delighted to hear you felt the care was amazing and that staff were calming, friendly and compassionate. Also that you felt the you were treated with dignity, had good communication and staff were reassuring during your procedure. Your kind comments will be shared with the senior leadership team as it will be important for the team to know they made a positive difference to your experience. Kind Regards The Patient Experience Team
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Review titled Great Hospital
Rated 5 stars out of 5
by Deirdre Watson - Posted on 12 October 2024
I cannot praise the rheumatoid team and reception staff highly enough. I received professional care. Go beyond and above. I received cheerful and genuine warm greeting. I felt respected. After my treatment. Huge thank you.
Visited Rheumatology on October 2024
Review titled Salford Royal
Replied on 15 October 2024
Dear Dierdre Thank you so much for your lovely comment regards the care you have received from the Rheumatology team. All patient feedback is important to us and we are delighted to hear that you feel our staff are professional, friendly and go above and beyond to deliver great care. We will escalate your kind and grateful comments to the senior leadership team so that the staff involved in your care can be recognised, we know it will be important to them to know they made a difference. Kind regards The Patient Experience Team
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Review titled lynx taxi
Rated 4 stars out of 5
by bertie - Posted on 02 October 2024
It is about the taxi company you have at your hospital, how they are ripping of customers normal taxi service take me for a charge of £18.50 each time ,the last couple of times none have been in the area so i used your free call taxi, once they charged me £40 and last Monday they tried to charge £35.50, he was not amused when i told him i had a fixed price £18,50 ,i have spoken to people while waiting who has had this done before and not to use it, could you please let the taxi management know what is happening as it is dear enough each time i go thank you £35,50 but when i ordered it i got a fixed price of £18.50 .could not have a word to this taxi company as they tried this before with my sister so how many times has the drivers done this before please could you advise people who use this service to get a fixed price first, could you also tell the firm what they are doing thank you
Visited Don't know on October 2024
Review titled Salford Royal
Replied on 03 October 2024
Dear Bertie Thank you for your post and valuable feedback regards inconsistencies in taxi fares from the hospital and the query regards potential to negotiate a fixed price for journeys. We have forwarded your comments to the NCA Travel and Transport Team so they can liaise with the taxi company and relay your concerns. Should you feel this remains an ongoing issue, we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Wait time & treatment 5 hrs but the staff were lovely
Rated 4 stars out of 5
by Helen - Posted on 21 September 2024
Visited A&E after sustaining an injury to my thumb. I waited approx 2.5 hours in the waiting area after triage before being called through to minor injuries. Where I was given a bed space which made me more comfortable as the waiting room seats in A&E are very hard. Unfortunately I had to wait for a specialist to review me which did take some time. However J and S were amazing. They kept me informed throughout and gave regular updates. The treatment I received was delivered with care and compassion with a bit of humour thrown in which I really appreciated.
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Helen Thank you for your 4 star rating and positive feedback following your experience at A&E. We appreciate your patience at your wait, our departments are regularly very busy and our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. We we delighted to hear you felt that team which treated you, did so with care and compassion and kept you regularly updated. We will escalate your kind comments to the senior leadership team so they can ensure colleagues involved are aware of your feedback. Kind regards The Patient Experience Team
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Review titled waiting times
Rated 2 stars out of 5
by not now - Posted on 13 September 2024
my wife bin on the waiting list for a new knee for over a year why when too friends waited 30 week for there and one was over wight
Visited Orthopaedics on September 2024
Review titled Salford Royal
Replied on 18 September 2024
Dear Patients We were sorry to hear about the frustration whilst you wait for your wife waits for knee surgery. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of the severity of their symptoms. Without more detail we are unable to comment on waiting lists, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your wife's care episode can then be identified and be looked into, allowing the team to provide feedback to you regarding this. Kind regards Trudy
Information supplied by Northern Care Alliance NHS Foundation Trust