Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Salford Royal.
Reviews
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Review titled Great hospital and good care
Rated 5 stars out of 5
by Nigel Steven Broomhead - Posted on 20 June 2023
I was referred to Salford Royal by MDGH with a problem with my back the doctors at Salford Royal explained the problem what they was going to do and the treatment after biopsy in plain English that I could understand.Because of emergency addmitions my first date for operation had to be cancelled which is quite understandable given a new dste biopsy whent ahead with no problems all the hospital staff was fantastic and looked after me very well thanks to all
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Dear Nigel Thank you for taking the time to leave a five star review of your experience at Salford Royal. It is lovely to hear that our doctors explained your treatment well and that you understood your next steps. We appreciate you showing understanding regarding wait times and are thrilled that we are able to successfully reschedule your appointment. We will ensure that your comments are passed on to the team to ensure they hear your lovely feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Follow up appt and telepnone
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2023
Did not receive test results or follow up appt to discuss. Every time I get through to the switchboard they say they will put me through and then cut me off.
Visited Immunology on June 2023
Review titled Salford Royal
Replied on 14 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear you have experienced problems with our switchboard. To allow us to investigate this further we would advise that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with more details so we can support your appointment and ensure you get the correct treatment. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Very Impressed
Rated 5 stars out of 5
by Kevin Stanley - Posted on 30 June 2023
Visited A&E Last night after dislocating my shoulder, all staff from being greeted at the door to triage were engaging, informative, professional with some added humour. Mainly aimed at me as I had a monkey on my cap who as it turned out looked remarkably like me dragging my injured arm along the floor. I was seen swiftly, x rayed and fixed up and sent on way. I’d like to express my thanks to everyone who greeted and looked after me, keep doing what you’re doing, it was a huge (but pleasant) difference than what I was imagining on my way there. Thanks Again Guys, great job by all :-)
Visited Accident and emergency services on June 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. It is great to hear that our teams in our Emergency Department were able to help you and deliver great care with a smile. Our teams will certainly appreciate your kind comments. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Fabulous hospital
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Review written whilst still in the hospital. What a fabulous hospital. So far been through accident and emergency, emergency care unit, laywell l8 and now heading to Neurology, ultra sound and radiographers. The care and attention given in all the departments has been outstanding, translation from day team to night team was seamless and staff were always in the know of your high points and low points. There may be good news or bad news to come but my experience of this hospital will always be positive. Thanks so much for everything.
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 12 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so pleased to hear of your outstanding experience of our services. We strive to deliver person centred care and to hear you have had a seamless experience of multiple services during your stay is wonderful It is a pleasure to hear your kind words, especially since you were still in hospital whilst writing this review. We will ensure that your kind comments are shared with the senior leadership teams of the areas you have visited to enable them to pass on thanks to those delivering care. We do hope you are recovering well. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Trauma Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
The care my mum received from the trauma team at Salford Royal following a fall was excellent. From her care in A&E to the trauma assessment unit we have no complaints at all and just happy she’s on the road to recovery. Thank you.
Visited Major trauma on May 2023
Review titled Salford Royal
Replied on 19 May 2023
Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you and you mum felt the care from A&E and the Trauma Assessment Unit to be excellent and that she is now recovering well. It is rewarding for the staff to hear these kind comments. Your comments have been shared the senior leadership team for recognition of the staff involved in your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled care in A&E - refreshments
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
Whilst in A&E we were offered refreshments several times and hot food was offered. This is important if you are waiting some time to be seen
Visited Accident and emergency services on May 2023
Review titled Salford Royal
Replied on 22 May 2023
Thank you for taking the time to comment on the services that were offered to you whilst in our Emergency Department and giving us a 5-star rating! It is important to us that patients and service users feel comfortable whilst in our care. We will forward your comments on to the relevant team leaders so they are aware of your valuable feedback. Many Thanks Patient Experience Team The Northern Care Alliance
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Review titled keep cut off my phone call
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Tried to contact for the referral X-ray appointment by phone and never success. This is an unacceptable phone call service.
Visited Don't know on May 2023
Review titled Salford Royal
Replied on 19 May 2023
We are sorry to hear that you have experienced an issue when trying to contact us. If you would like to contact our Patient Advice Liaison Service (PALS) with the relevant details we would be able to look into your referral. You can contact PALS via telephone on 0161 778 5665 or email them directly on pals@nca.nhs.uk quoting that you have been advised to do so via NHS Website, so we can discuss and address the matters expressed in your post. Kindest regards The Patient Experience Team Northern Care Alliance.
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Review titled Never made me feel like a burden
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
All the staff were compassionate on the stu and b2 ward. They were understanding and always smiling. They made sure I was comfortable and answered any questions I had. They never made me feel like a burden and congratulated me on my achievements!
Visited Emergency Abdominal Surgery on May 2023
Review titled Salford Royal
Replied on 12 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so happy to hear that the team on STU and B2 treated you with compassion and understanding. It is lovely that you felt you were able to ask questions and that the team made you feel comfortable. We can assure you that our patients are never a burden and that it is a pleasure to be able to offer this level of care. We will ensure those who delivered your care hear your kind comments. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
Had a really great experience today in A&E, the junior doctor who helped us was so lovely and helpful. Really appreciate the hard work thanks so much :)
Visited Accident and emergency services on May 2023
Review titled Salford Royal
Replied on 02 June 2023
Thank you for sharing your experience of our Emergency Department and awarding us five stars. We are delighted to hear that you found our team to be lovely and helpful. We will ensure your feedback is passed on to the relevant leadership team. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Discharge Medication
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
My wife had amazing care from the Neurosurgery dept but my gripe is with the discharge process. Told around 10am she was fit for discharge but was still waiting for medication at 7pm ! Surely this isn’t acceptable when the hospital are so desperate for beds - this part of the discharge system needs a major overhaul !
Visited Neurosurgery on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Thank you so much for your extremely kind comments and 5-star rating regarding the level of care your wife received from the Neurosurgery Department at Salford Royal. We are sorry however to hear about the delay in receiving appropriate medications for discharge. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate this further and to identify your care episode, can we ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk Kind regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust