Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extreme pain in the night with no help available
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
I would have done anything to stop my relative from being in extreme pain overnight last night in the major trauma unit, but there's nothing I can do from overseas. He had his neck broken in three places a few days ago, was given painkillers at 8p, woke up at 1am in agony, couldn't move and couldn't contact anyone because he is in a head and back brace. How much effort and time can it take to administer a pain killer and how can this happen in a hospital?
Visited Major trauma on July 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for raising your concerns regards your relative and we can appreciate your frustration at being overseas at hearing about this distressing situation. In order to allow us to ensure this matter is prioritised, could we ask that you contact our Patient & Liaison Service (PALS) via telephone on 0161 778 5665 or email them directly on pals@nca.nhs.uk as a matter or urgency so we can identify your relative. As these comments are anonymous, we require specific patient information so we can act on this information. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Fab staff and communicated with you throughout
Rated 5 stars out of 5
by A R Coleman - Posted on 05 July 2023
Visit 1/7/2023 - evening Fantastic team both A&E and the stroke unit . We wanted to thank all the staff ,nurses , Drs etc for their expertise and timely treatment on our 1st visit to the hospital . We were kept informed throughout . The staff are all upbeat and so helpful ! A credit to the NHS thank you all .
Visited Stroke on July 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. We are so pleased that our teams in the Emergency Department and the stroke unit were able to support you and deliver great care. We think our staff are a credit to the NHS too and our teams will certainly appreciate your kind comments. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Intestinal Failure Unit = Life savers
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2023
This specialist unit is one of the best wards I have ever been on. The nurses, consultants, dieticians, health care assistants, house keepers, physio therapists, student nurses and cleaning team all strive to keep their patients save, and explore nessary avenues to improve their patients health. The rooms and bays were always spotless and someone would always have 2 or 3 minutes to chat making it a much more personal experience. I found myself well informed about my condition and have now everything put in place to give me the best chance of survival and the option of leading a much better life than before. Things can take some time on this ward due to the complex nature of patients effected by Intestinal Failure however the day room has a treadmill, there is a patient kitchen as well as a free laundry room including a dryer so that patients can keep as independent and occupied as possible. The ward staff all deserve a star each for their gentle help and guidance, empathy and kindness whilst doing their job to the best of their abilities. I am grateful for having met some lovely people and for giving me the chance to get better. Without the team on this ward, this wouldn't have been possible and I will forever be grateful for everything they have done for me and for saving my life!!!
Visited Gastrointestinal and Liver services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Thank you for taking the time to leave feedback on your experience of the Intestinal Failure Unit at Salford Royal, and for your generous 5-star review. It is so wonderful to hear that our teams were able to deliver such life changing care, and that they were able to support you when you needed it most during what was no doubt a worrying time. Communication between our teams and patients is of high importance and ensuring that you have the correct information to continue your care is paramount. Thank you for mentioning our facilities, and we do hope that these make a positive difference to our patients’ recovery. We will ensure that your kind words are seen by the teams involved so they know they positive impact they have. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Dismissed and treated as an inconvenience
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I went in with a recurring ankle injury having had a history of leg problems in a lot of pain. I appreciate this is a low priority and had no problem waiting as long as it took but having put up with it for several weeks I needed to get it checked out. I was told in no uncertain terms I'm "not injured" offered painkillers and banished. The person taking notes worded my injury as dismissively as possible to give the consultant an easy way to dismiss me. It's treatment like this that make people not want to come to hospitals and why people only get seen once it is really severe.
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 18 July 2023
Thank you for taking the time to leave feedback on your experience of our emergency department at Salford Royal. We are extremely sorry to hear that you do not feel that your concern was dealt with appropriately and we would encourage you to continue to use our services should you continue to feel discomfort. We would advise that you that you contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk Kind regards Patient Experience Team Northern Care Alliance
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Review titled Biopsy results
Rated 4 stars out of 5
by John Edwards - Posted on 15 August 2023
I have been waiting nearly 6 weeks for test results. We have tried phoning the department but after waiting over three quarters of an hour from 15th in the queue only to be cut off when I reached number 2 in the queue. This has happened three times and I can only assume that it is done on purpose. The medical treatment has been exemplary but the follow up has been poor
Visited Dermatology on July 2023
Review titled Salford Royal
Replied on 25 August 2023
Dear John Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear of your wait time for your results and the difficulty you have had in contacting the department. We would advise that you contact our Patient Advice and Liaison service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible and they will be able to advise you further. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled The worst A&E I have ever been to
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
- My wife waited 10 hours to be seen because of the pain in her heart. She has an underlining heart issue. We came in at 9pm and eventually left at 7am. - I told the nurse that my wife is profoundly deaf so I will be helping her. When we saw the doctor after 9 hours, he rudely asked if I am the patient or my wife is? Disgraceful. He had a demeanor where he didn't want to help or sound helpful. He sounded like he was reading off scripted questions and not genuinely asking them. - This doctor suggested she has a paracetamol despite her being in great pain. We explained we waited 10 hours to be told to put a paracetamol on it? I explained she isn't allowed to have it because she is on certain medication. He didn't seem to understand this and we were on the verge of being discharged. He went to get magnesium meds before we went. - Before we were discharged, I called my wife's specialist hospital to complain about the A&E and what we were being discharged for. 2 doctors overheard my conversation and asked me why I am calling the specialist hospital? I said you're discharging my wife and she is still in great pain. He said they're calling the specialist hospital now too (coincidence). I said that doctor never told us this and were on the verge if being discharged and he's gone to get magnesium medication. - We were asked to wait again and my wife could no longer take it because she was in distress and pain, she wanted to leave. When we left, that doctor called saying her specialist hospital suggested she stays in for 24 hours to be monitored. I initially agreed to bring her back but at that point, my wife refused to step foot back in that place again. She would rather suffer than be around doctors who don't care or listen. I called the A&E back to say my wife won't be coming back. I was greeted with a delightful response of "Okay". The nurse never asked why or show empathy. - In all this time, we had been respectful and courteous. My wife is still in great pain and we're now looking at finding ways of self treatment. We will never step foot in that A&E again (maybe to the delight of the doctors working there so well done for achieving this)
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 12 July 2023
Thank you for taking the time to leave feedback on your experience of our emergency department at Salford Royal. We are extremely sorry to hear the details of your visit and would ask that you contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk We would also encourage you to not feel discouraged from using our emergency services should your wife continue to feel pain or discomfort. Our team strive to deliver person centred care to all our patients and we take isolated incidents of when this has failed very seriously. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Excellent is what ward b5 is
Rated 5 stars out of 5
by B Hilton - Posted on 20 June 2023
Had spine surgery and was on b5 spinal ward and got the best care and help needed ( apart from a small incident involving me being nude in toilets sorry girls lol) but honestly they couldn’t do enough for me the ward was bright clean and airy the food excellent and all the staff was amazing if you get to stay on this ward your worries will be eased 10/10 to b5
Visited Don't know on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Thank you for taking the time to leave a five star review of your experience at Salford Royal. We are delighted to hear of your experience on B5 and it is a pleasure to know that our teams were able to ease your worries. Thank you for taking the time to comment on the ward and noting its cleanliness. We are happy to hear you enjoyed the food! We will ensure that your comments are passed on to the team to ensure they hear your lovely feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled podiatry
Rated 2 stars out of 5
by stephen hesford - Posted on 11 June 2023
in my experience, I was referred by my practice but when tyring to make an appointment I was told by my practice that they use Eccles and irlam but they told me they use Swinton only on a Friday and was told they would discharge back to my practice without even seeing me so after saying that to me I said OK then. Obviously I felt like it was to much trouble for them to see me and felt like they are not interested, people should not be made to feel this way so back to my practice and try something else.
Visited Podiatry on June 2023
Review titled Salford Royal
Replied on 12 June 2023
Dear Stephen We are sorry to hear of your experience whilst trying to access our podiatry services. To allow us to investigate this further we would advise that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with more details so we can support your appointment and ensure you get the correct treatment. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2023
Please update the business hours of other pharmacy tables Because today we went to the pharmacy during business hours and the were closed.
Visited Accident and emergency services on June 2023
Review titled Salford Royal
Replied on 12 June 2023
We are sorry to hear of your experience of our pharmacy services at Salford Royal. We have referred the matter to the senior leadership team for this area to review. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled 5 Star Treatment
Rated 5 stars out of 5
by Stella Christine Goss - Posted on 21 June 2023
I was in the Acute Neurology Unit for tests. The nurses were wonderful and the Doctors go above and beyond to find a diagnosis even visiting you on the off chance that something they just thought of might help. They are truly dedicated and I am so grateful for their professionalism and expertise. Thank You.
Visited Neurology on June 2023
Review titled Salford Royal
Replied on 22 June 2023
Dear Stella Thank you for taking the time to leave a five star review of your experience at Salford Royal. We are so pleased to hear that you found our team to be wonderful, and that they went above and beyond to deliver great care. We will ensure that your lovely comments are seen by the teams involved so they are aware of what a difference their great work makes. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust