Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not good hospital
Rated 1 star out of 5
by Rebecca - Posted on 29 November 2023
This hospital has gone down hill over the years. I have been on a waiting list for gynaecology since 22nd November 2022 were not November 2023 I rang back in September as I received a letter asking if I still want to keep my appointment so I rang them to confirm this. The lady I spoken to couldn't speak English very well so I rang the day after to make sure i was ti be kept on the waiting list, so I rang today 29/11/23 to be told I have been taken off the waiting list so the lady then cancelled that off my notes and said I have been waiting for 48 weeks and it's a 53 week wait when I rang in September I had been on the list 45 weeks and now there telling me it's been 45 weeks I have another 5 week wait. Not happy with the services salford royal provide at all
Visited Gynaecology on November 2023
Review titled Salford Royal
Replied on 07 December 2023
Dear Rebecca Thank you for taking the time to leave feedback on your experience of waiting list times at Salford Royal. We are sorry to hear that there seems to have been a misunderstand during your recent phone call and we would very much like to get your appointments back on track. We would advise for you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including your Name, DOB and NHS number and we will look into this in detail. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled 13 Hour Wait
Rated 3 stars out of 5
by Daniel - Posted on 04 November 2023
1st of all want to make it clear that all of the staff encountered were amazing and trying their best, but it is clear the system is broken. Arrived with my partner at 7pm and she was not seen by a doctor until 8am and was discharged another 5 hours later. 13 hours to be seen by a doctor is not acceptable in our modern society. The wait was unbearable in the A&E waiting room with uncomfortable seating (trust me try 13 hours sitting on them), some vending machines not working, litter all over the waiting room, tedious music playing, broken toilets in the gents. It’s quite clear that a 13 hour wait is normal. Communication needs to be improved the wait estimates kept increasing 1st 4 hours then 6. Then 9 and goes on. It would be quite easy to have wait times and other information digitally displayed to keep people informed.
Visited Accident and emergency services on November 2023
Review titled Salford Royal
Replied on 14 November 2023
Dear Daniel Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal. Thank you for commending our team, and we appreciate your kind comments. We are sorry to hear that our wait times were considerably longer than planned and were incorrectly displayed in our waiting room. Thank you for raising concerns about the facilities in our waiting room, and your comments have been escalated to the senior leadership team. Maintenance of the vending machines is ongoing, and a potential review of the seating is likely in the future. If you would like to discuss the matter further, please contact our Patient Advice and Liaison Service (PALS) at pals@nca.nhs.uk Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Loveliest Hospital!
Rated 5 stars out of 5
by Rhema Faith - Posted on 03 November 2023
Went today to the Immunology dept over an allergy investigation. My first impressions on entering were ‘wow’. The place was light, clean, well sign posted and staff were smiling and extremely helpful - I felt like I was in an airport about to embark on a holiday! Then when it came to my appointment, I was seen exactly on time by the loveliest doctor, who really listened and made my ramblings feel very valid - he also took some time just to check on my mental health, though unrelated to my visit, this meant a lot. I wish everyone could have an experience like I had today, and that all hospitals were like Salford Royal. Can’t thank you all enough for the wonderful work you do.
Visited Immunology on November 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Rhema Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. Thank you for commenting on how you found the department, and for the welcome you received from the team. It is wonderful to hear that the doctor was able to listen to your concerns and help you to understand your treatment. It is important that our team treat our patients holistically and commendable that the doctor was able to support your mental health positively. We will ensure your kind words are seen by all the team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Ladywell Building Ward Four
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
I was admitted and then transferred to Ward which has ruined what would have been a pleasant stay. Ward staff made it very clear they don’t receive handovers from other wards so they did not anticipate my arrival so was scrambling to get my medications ordered from pharmacy and medical notes ready. They asked why I was I brought to this ward - something I am unable to answer as the patient. Staff complain and talk loudly throughout the night. Several occasions they have missed my medicine doses or give me the wrong medicine. The call bells ring constantly and are left ringing for hours day and night. You go to the desk in the day for assistance after your call bell is ringing and see 5 staff members talking and laughing when the call bells have been ringing. You are woken up at 7:45am to be asked what you want for lunch (12:30pm) and dinner (5:30pm) then are given the wrong items anyway. Staff names are not updated regularly on the whiteboard and they do not introduce themselves so when you need help and a healthcare assistant attends but unable to help, they ask who is your nurse to which you reply you aren’t sure because it’s not written on the whiteboard or they don’t tell you their names. Toilet and shower facility is very dirty and was not cleaned during my stay.
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 14 November 2023
Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. We are sorry to hear that your experience on ward 4 has not met our usual high standards and we can assure you that your concerns have been raised to the senior leadership team. As you raise a number of concerns it would be helpful for us to better understand and respond appropriately, therefore we would encourage you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible of your visit so that we can thoroughly understand and investigate tour feedback. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Brilliant in Always
Rated 5 stars out of 5
by Andrew Burton - Posted on 24 October 2023
Thank you to all the staff and doctor i saw during my visits to Urology,i received fantastic treatment from the nurses and had my diagnosis explained to me by a consultant/Doctor with great empathy ,you are all a credit to Salford Royal and the NHS . Thank you all .
Visited Urology on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Andrew Thank you for taking the time to leave feedback on your experience of our Urology services at Salford Royal. The team will be pleased to hear that you have had a positive experience and that they have made a difference to your care. We will ensure your feedback is shared with all the team. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
My father had a stroke on Saturday. The ambulance service took him immediately to Salford Royal where he was treated and transferred within several hours to the Acute Stroke Unit. The care of all the staff was outstanding. Strong communication helped from all the team to him and our family. The best hospital I have visited.
Visited Stroke on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal. It is lovely to hear that our team was able to effectively support you and your family during what was a worrying time. Thank you for your 5-star review, and for describing our care as outstanding. The team will be pleased to know what a difference they have made. Kind Regards The Patient experience Team Northern Care Alliance
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Review titled Results not sent
Rated 3 stars out of 5
by Fiona Bidgood - Posted on 29 January 2024
So since October I have rang on numerous occasions for my results as they still haven't been sent am absolutely disgusted. I am aware that the results are probably negative but it doesn't stop me from worrying.
Visited Dermatology on October 2023
Review titled Salford Royal
Replied on 29 January 2024
Dear Fiona Thanks for taking the time to post your comment. We value all patient feedback and we are sorry that you have had to bring this matter to our attention. Can we ask that you kindly contact our Patient Advice and Liaison Service (PALS) 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk with all your details. PALS can then register your concerns and fully investigate the hold up so we can bring this to a satisfactory conclusion for you. Kind regards The Patient Experience Team
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Review titled Exceptional service
Rated 5 stars out of 5
by Gillian Kilby - Posted on 19 October 2023
I was seen on time by a nurse practitioner who listened to me and went on to explain my heart problem in great easy to understand information. She was extremely helpful and took time to listen to me. She reassured me and I left feeling much better.
Visited Cardiology on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Gillian Thank you for taking the time to leave feedback on your experience of our services at Salford Royal. It is great to hear that the nurse practitioner was able to explain to you what was happening in a way that was easy for you to understand. We will ensure your feedback is shred with the team Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Kind and efficient care
Rated 5 stars out of 5
by Michaela Gray - Posted on 17 October 2023
Came in for my first colonoscopy and cannot praise the staff enough. I was really anxious but absolutely everyone was so kind and compassionate, clear in communicating what to do and expect, and at every stage I felt like an individual and valued person despite being one of goodness knows how many they must see in any given day. I was out in a couple of hours. While I hope I don't have to go back, I have confidence I would be given the best of care if I do. I want to thank the team very much.
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 18 October 2023
Dear Michaela, We appreciate your feedback and are delighted to hear about your positive experience during your recent visit for your first colonoscopy. Your kind words mean a lot to us. We're pleased that our staff at Salford Royal Hospital made a difference by providing you with compassionate care and clear communication throughout the process. We understand that medical procedures can be a daunting experience, and we do our best to ensure that patients receive the best care possible. Your confidence in our team is very much appreciated. Once again, thank you your kind words and if you have any further feedback or require any assistance, please do not hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Finally got somwhere
Rated 4 stars out of 5
by TeeJay - Posted on 28 October 2023
After contacting PALS regarding a previous review, I would wish to thank them for sorting out my complaint promptly and arranging for an appointment with a consultant who gave me the answers on my problem. If I had not contacted PALS I would probably have been left in the system so I cannot thank them enough
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Teejay Thank you for taking the time to leave feedback on your experience at Salford Royal. We are happy to hear that you have been assisted by our PALS team and have been able to see the consultant regarding your treatment. Should you require any further assistance please do not hesitate to contact our team. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust