Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
Spent 3 days here and never again. No hot drinks offered throughout the day, I'm celiac and was given a non gluten free meal that made me ill. They lost my medication brought in, still unopened from my pharmacy, continually asked for the toilet and was ignored. day staff very ignorant and pretended not to hear you, and I was sent home with the cannula still in my arm. Very poor service
Visited Stroke on August 2023
Review titled Salford Royal
Replied on 01 September 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear that your recent time with us did not meet our high standards of care and regret that you felt your experience was poor. In order for us to investigate your concerns thoroughly we would ask that you contact our Patient Advice and Liaison service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail as possible regarding your visit. Be assured that we investigate all concerns raised with the relevant teams, and welcome feedback so we can continually improve our service. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Colorectal team
Rated 5 stars out of 5
by Karen Litherland - Posted on 22 July 2023
Our mum was diagnosed with colon cancer and the treatment she received from the whole colorectal team was second to none. Fantastic surgeon who did a fabulous job, kind and caring staff who made her hospital stay easy. We had contact names and numbers and any queries we had were answered thoroughly. We can't thank this hospital and team enough. The efficiency and speed that everything happend at was amazing with our mum now recovering at home from a successful surgery that lasted six and a half hours. We heard yesterday that she is now cancer free and we literally cannot thank this team enough!!!! Amazing, each and every one of you.
Visited Colorectal cancer services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Karen Thank you for taking the time to leave feedback on your experience at Salford Royal. We are sorry to hear of your mum’s diagnosis but are so happy that we were able to support you all during a worrying time, deliver great care and a hugely positive outcome. It is wonderful that we could treat your mum quickly and effectively, thank you so much for acknowledging the great work our people do. We will ensure that your kind words are seen by the teams involved so they know they positive impact they have. Kind Regards The Patient Experience Team
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Review titled Couldn’t ask for better care
Rated 5 stars out of 5
by Sarah Procter - Posted on 30 July 2023
Having fallen down some stairs the night before, my partner and I arrived at Salford Royal A&E department around 10am. We were seated for about 15 minutes before I was called to triage. The triage nurse booked me straight in for an X Ray and after another 15 minutes I was brought down to have the X-ray done. Out to the waiting room and waited 25 mins or so. Then called in, put on a bed and a lovely nurse had a look at my ankle, gave me codeine for the pain and went to check the X-ray. Given a boot and crutches and referred to the virtual fracture clinic for a call in the Monday. Was given a full report of my visit and a booklet of recovery exercises. All in all, I could not fault this visit. It was in stark contrast to a visit to Trafford general last year with the same injury. During that visit, I was not offered and X-ray, just told by the nurse that he had done the same thing when he played rugby once and that I would be fine. Salford Royal were brilliant - professional, efficient and all staff had a lovely bedside manner which really matters when you are not feeling the best.
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Sarah Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal and for your generous 5 star review. We are delighted to hear that there was minimal wait time when you visited and that we were able to deliver great care when you needed it most. It is wonderful to hear how you found our team to be professional, efficient and have a positive bedside manner. We will ensure that your kind words are shared with the teams involved so they know what a difference they have made. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Amazing care
Rated 5 stars out of 5
by Lindsey Doyle - Posted on 04 July 2023
Just want to say a massive thank you to the A&E department at Salford Royal for there care. You all work so hard and looked after me and finally got to the bottom of my illness. Thank you your all amazing 👏 ❤️
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. It is great to hear that our teams in the Emergency Department were able to deliver great care and get to the bottom of your illness. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Fabulous Team
Rated 5 stars out of 5
by Nilesh Gadani - Posted on 09 December 2023
What can I say about the care and treatment I have had from July to November from this fabulous team. The dedication and effort by the staff for the long term patients was outstanding. From checking into what I termed a prison, I checked out thinking of the place as home. Reassuring that the team were consistent in their staffing and day and night team overlapped seamlessly with no loss in care and attention. Love you all for everything you did for me and the family to make the stay easy and comfortable and continue to do so now as out patient. I would like to nominate the whole ward for the ethos / motivation / care they show all patients through their highs and lows. In an environment where patients are all isolating so have limited access to the outside world. Wish the team all a happy Xmas and a fabulous healthy new year.
Visited Haematology on July 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Nilesh Thank you for taking the time to leave feedback on your experience at Salford Royal. It is heart warming to hear that your kind words about our team. For us to be able t proved this level of acre to lour long term patients is an honour and we are proud to say that you thought of is as your home. We are happy to hear that you are now doing well and we wish you and your family a very merry Christmas. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent help throughout
Rated 5 stars out of 5
by Philip Pigram - Posted on 18 July 2023
We arrived at the hospital not knowing where to go but all the staff walking past asked us if we needed help . In the surgical room they put my wife at ease with calm words and a smile . What could have been a traumatic time was eased by all the nurses and surgeons. Thankyou Salford Royal .
Visited Orthopaedics on July 2023
Review titled Salford Royal
Replied on 21 July 2023
Dear Philip Thank you for taking the time to leave such a lovely review of our services and our team at Salford Royal and for your generous five stars. We are delighted to hear that we were about to deliver great care and support during a worrying time. Kind Regards Patient Experience Team Northern Care Alliance
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Review titled Careless staff, with zero empathy
Rated 2 stars out of 5
by Anonymous - Posted on 02 July 2023
I was taken in a room, which doubled as a changing room and a contagious waste disposal facility. The lid of the bin was open and on the lid and on the wall there was blood spill. The bin contained syringes and other medical tools, which were blood smeared. There were also other small medical tools on the floor of the same room. They made me wait in the room for 25 minutes with that contagious waste. I was then taken to the MRI room for a CT. I was visibly distressed at the sight of the machine and I asked the staff for information about the procedure. However the staff was dismissive and started arguing with me. Zero social skills, zero empathy.
Visited Don't know on July 2023
Review titled Salford Royal
Replied on 03 July 2023
Thank you for taking the time to share your experience of our services at Salford Royal Hospital. We are sorry to hear the details of your recent visit and would like to apologise for any distress caused. To enable to understand your concern better we would advise you to contact our Patient Advice and Liaison service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with details of the service you visited along with the date and approx. time so we can investigate further. Please be assured that all feedback is seen by the appropriate leadership team acted upon. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Impeccable care
Rated 5 stars out of 5
by C Davies - Posted on 07 July 2023
I really couldn’t fault the process from arriving with a minor bite injury and being seen initially incredibly quickly, followed by swift treatment such that the whole visit lasted around two hours max. Many thanks to all of the staff at this unit who are delivering impeccable care and service to the community.
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. Thank you for sharing your experience and that our team were able to support your visit swiftly and deliver the treatment you required. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Consideration and Care
Rated 5 stars out of 5
by Colette - Posted on 01 August 2023
My husband entered an and e yesterday with suspected stroke he was rushed straight through to the trauma section. I witnessed and heard compassion care great team work and genuine concern for patients they were amazing well done and a big thank you
Visited Stroke on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Collette Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal. We are delighted to hear that we were able to support you and your husband during a worrying time and deliver compassionate care. We will ensure that your kind words are seen by the teams involved so they know they positive impact they have. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Lovely doctor, terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2023
I attended a & e on Friday evening with my 8 year old. Details was taken and I was told to wait for a GP this was at 8.45pm. The children’s area was full, there was drug addicts on the floor asleep and a lot of unkempt people in there. The general waiting room was full. We sat outside to avoid the carnage inside. As it got colder I came back inside and requested several times that we be moved to the panda unit as it was Friday night and it was getting rowdy. My poor 8 year old was in pain and nervous at the situation in the waiting room. Police started turning up with drunken people and I kept being told ‘you are next’. We wasn’t seen until 11pm! I am unhappy at the unhelpful receptionist that refused to let us move out of that waiting room and the very long wait time for a child in pain. When we did see the doctor she was absolutely fantastic and a credit to the NHS. I understand the NHS is stretched but to leave a 8 year old in that disgusting waiting room with the chaos is not on. I kept seeing children being ushered off to panda but we remained with the drug addicts and drunks.
Visited Accident and emergency services on July 2023
Review titled Salford Royal
Replied on 03 August 2023
Thank you for taking the time to leave feedback on your experience of our Emergency Department at Salford Royal. We are sorry to hear that you had a troubling experience in our waiting areas and thank you for expressing concern. It is great to hear that the Doctor who treated your daughter was able to deliver great care and treatment. If you would like to discuss the matter in more detail, we would advise that you contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk We will ensure that your feedback is sent to the senior leadership team. Kind Regards The Patient Experience Team The Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust