Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Daniel Brown - Posted on 06 February 2023
Visited A&E suspecting a possible stroke. Was seen within 5 minutes and directly referred to the stroke team. The stroke nurse was amazing throughout, making sure I had bloods, scans and other tests super fast . Luckily not a stroke but have been referred through their virtual ward for and MRI within 48 hours and an appointment with consultant. I could not have asked for better care or faster treatment. Thank you
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you so much for taking the time to tell us about the amazing service that you have received from the staff in our A&E, it is wonderful to hear how you felt safe and cared for by the Stroke Team and you were happy with the speed of your treatment. Your kind comments have been passed to the senior leadership team to enable the staff involved to be recognised, we always aim to deliver person centered care, treatment and support and our staff will value hearing how they made a difference to your care. Kind regards
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Review titled I brought my little boy to the panda unit today
Rated 5 stars out of 5
by Francesca Cottier - Posted on 30 January 2023
All the staff were amazing as soon as we got there we got seen quite quickly and had tests done the doctor we had went above and beyond not just for my little boy but for me she kept coming in to make sure I was OK the care we got from the panda unit was absolutely amazing and I can't thank them enough
Visited Children's & Adolescent Services on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Hi Francesca Thank you for taking the time to tell us about you and your little boy's experience on Panda. It's great to hear that this was a positive experience for you both. I will pass your comments on to the team. Kind regards The Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Secretaries never answer the phone or respond to messages Have rang over 100 times Terrible service
Visited Neurology on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for your comments, we were so sorry to hear about your experience trying to contact our staff and appreciate your frustration. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate this further and to find out which specialty you need to contact, can we ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk. Kind regards
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Review titled Professionalism, knowledge and willing to help.
Rated 5 stars out of 5
by Emilia - Posted on 15 January 2023
Every person I met was very nice, very helpful and with huge knowledge. Despite the behavior of some patients (not very polite and nice), each of the medical staff was professional, did not escalate the conflict and calmed the atmosphere. I did not required a bed but fell asleep sitting up, when I asked if I could lie down, the nurse brought a bed for me and even the lack of free rooms, I was able to sleep. I was helped at the highest level of professionalism and knowledge. Yes, I had waited a long time to see a doctor, but I wasn't in a hotel, I was in the E&A department, and my life wasn't in danger any more. I thank from the bottom of my heart to everyone who was on duty on Friday night, from ambulance crew to nurseries and doctor. As a person with a risk of anaphylactic reaction, I visited other E&A across Manchester (unfortunately) and Salford Royal has the highest standards and professionalism. Thank you again.
Visited Accident and emergency services on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for sharing your experience of our Accident & Emergency services. We appreciate the time you have taken to do so. It is always a pleasure to hear patient feedback, especially when it is as kind as yours. We make every effort possible to provide person centred care and we are delighted to hear you felt our staff were helpful and knowledgeable. Your comments will be passed to the senior leadership team for recognition. Kindest regards
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Review titled Super care and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Attended A&E with a parent who had a urology problem.The Urologist and A&E staff gave great care and treatment at an extremely busy time and we have nothing but praise for them. Thanks
Visited Urology on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Anonymous Thank you for taking the time to leave your feedback. Its great to hear that we provided great care for our parent. I will make sure to pass your comment over to the team. Kind regards The Patient Experience Team
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Review titled Great Hospital
Rated 5 stars out of 5
by Ada Rushworth - Posted on 09 January 2023
I was in day surgery and would like to thank every member of staff for the good care they all took of me today I was very impressed both times I’ve attended Salford Royal Would certainly recommend your hospital to friends So my thanks to everyone on duty today
Visited Orthopaedics on January 2023
Review titled Salford Royal
Replied on 11 January 2023
Dear Ada Thank you for taking the time to leave your feedback for day surgery. Its really great to hear that our staff took good care of you while you were at Salford Royal. I will pass on your comment to the team. Kind regards The Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Miss Noakes - Posted on 25 January 2023
Had to take my 2 year old to the panda unit at salford royal after doctors had failed to see her . The staff were brilliant from start to finish and saw to her as quick as they could . Can't thank the brilliant staff enough.
Visited Accident and emergency services on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Miss Noakes Thank you for taking the time to tell us about your visit to Salford Royal. Its great to hear that you feel the staff were brilliant, I will make sure to pass this onto the team. Kind regards The Patient Experience Team
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Natalie - Posted on 20 January 2023
Obviously nobody wants to have to go to hospital, however the pre -op team and the gynaecology team have been nothing short of fantastic so far and have made visiting the hospital pleasurable. Every member of staff I have come in to contact with have been warm, welcoming and reassuring and have made me feel a million times better about my upcoming operation.
Visited Gynaecology on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Natalie Thank you for leaving your review. Its great to hear that you have found our staff to be warm, welcoming and reassuring. I will pass on your kind comments over to the senior team. Kind regards The Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by William Gill - Posted on 06 January 2023
I had my first face to face review regarding my obstructive sleep apnoea and use of my cpap machine since before Covid. I was dealt with incredibly quickly and effectively by the team in the chest clinic. All staff were friendly, supportive and efficient. The whole process was really slick but it didn't feel like it was rushed. With everything that the staff have to face on a daily basis, it was just lovely seeing such friendly, positive staff who want to provide a wonderful service.
Visited Respiratory Medicine on January 2023
Review titled Salford Royal
Replied on 11 January 2023
Dear William Thank you for taking the time to leave your feedback. Its great to hear that our staff were friendly, supportive and efficient. Its also good to hear that you found the process to be slick. I will make sure to pass your comments over to the team. Kind regards The Patient Experience Team
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Review titled Excellent care
Rated 4 stars out of 5
by Sandra Byrne - Posted on 03 February 2023
After being admitted to the hospital through accident and emergency, my condition was quickly identified, and treatment was started.
Visited Haematology on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Sandra Thank you for taking the time to leave your review. It's great to hear that your condition was quickly identified. I will pass your comment over to the team. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust