Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great place
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2022
Went to A& E last night due to breathing difficulties staff are brilliant was a 9.5 hour wait , in the end I couldn’t take the wait and the smell of cigarette smoke .. people were smoking right outside the doors and it were being blown in .. security guard were sat inside the booking booth and didn’t even move once to check what was going on outside .. I thought Salford royal was a non smoking hospital but clearly no one gave a dam .. when you have bad asthma and copd the slightest bit of smoke makes breathing 100 times worst .. poorly patients like myself shouldn’t have to sit there and struggle more whilst other patients are blantely ignoring the rules and the security staff are sat on there backsides doing nothing about it .. I returned to A&E this morning as advised by the doc who was concerned about my breathing and all the cigarette dimps had been removed , but how long will this last .. if people are poorly and need to attend an hospital then they shouldn’t be smoking .. In all my years in attending this hospital this visit were the worse due to security not doing there jobs properly !!!
Visited Accident and emergency services on October 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to tell us about your visit to Salford Royal. Firstly, I would like to apologise for the experience you had while under our care. I have escalated your comment to the Estates and Facilities team to make them aware of this issue. Should you remain disatisfied, please contact out Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled end of life care
Rated 5 stars out of 5
by Norman Wilcock - Posted on 09 November 2022
Mum admitted to l5 via a and e, and eau. She had respiratory issues for which all staff worked very hard. Contacted by the lady doctor regularly with updates. In hospital over 2 weeks during which time end of life care discussed. Palliative care efficiently organised. Transport co-ordinator helped to move her back to care home where she sadly passed away peacefully. The care, compassion, and dignified work ethic was beyond the family's expectations. In the circumstances, nothing more could have been done. Mum was 92 during her admission. Thank you.
Visited Don't know on October 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Norman Thank you for taking the time to leave your review during what must be a difficult time for you. Its really good to hear that our staff worked hard to take care of your Mum and that your were regularly updated. I will make sure your comment is passed over to the staff on L5, A&E and EAU. Kind regards The Patient Experience Team
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Review titled Good practice, especially end of life care
Rated 5 stars out of 5
by Linda Drury - Posted on 10 November 2022
Skilled professional care, especially end of life care. Nurses and their support staff particularly good
Visited Stroke on October 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Linda Thank you for taking the time to leave your review. Its good to hear that the care was professional. Kind regards The Patient Experience Team
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Review titled Care is really lacking
by triangulumjt75 - Posted on 03 October 2022
The care at this hospital is considerably slipping. My referral has taken 12 months for me to get to a treatment date and then on the date of my scheduled treatment to start (surgery) I attended hospital, sat and waited for a number of hours, only for a manager to come and advise us our survey appointments had been cancelled. Now bearing in mind I had to stop taking some medication to be able to have surgery, I advised them that I would need to know if I should restart my meds or if the new date would be imminent - i.e. within the week. Their response was that someone would call me today. No one has. Care is really lacking. A 12-month wait for treatment can and never should be acceptable for a trust.
Visited September 2022
Provided by Care opinion
Review titled Salford Royal
Replied on 04 October 2022
Thank you for your comments and we are sorry to learn that you had such an unsatisfactory experience. We strive for a high quality of care across our Northern Care Alliance Trust and are very disappointment we didn't achieve this for you on this occasion at Salford Royal. Many of the points you raise fall short of the care we expect you to receive and we sincerely apologise. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns. Kind regards The Patient Experience Team.
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Review titled No complaints except cancelled appointment
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
I have been an outpatient at salford royal since 2018 and have no complaints. The consultant I see is very friendly and competent. Except that my October appointment was cancelled in September with no explanation why, and I still haven't received another appointment yet, 2 months after I was informed it was cancelled.
Visited Neurology on September 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Anonymous Thank you for taking the time to tell us about your experience of Salford Royal. Its great to hear that you have no complaints about our service. I do however apologise for your cancelled appointment, if you are still waiting to hear about your next appointment and would like us to investigate this further for you, please contact our Patient Advice and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk Kind regards The Patient Experience Team
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Review titled Poor administration and care
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2022
Long story short 12 months ago I was referred for a surgical procedure due to having complex medical history and a number of co morbidity this had to be done at hospital in particular Salford Royal where my MDT is based. At 9 months I had heard nothing still and rang to check my referrer rewrote again to escalate as it was now urgent. A few weeks later I was told they still hadn't received this new referral. Maybe it had been misplaced or a page wasn't scanned I was informed when I raised concern. I finally got an appointment and was seen. And placed on the waitlist. I had my preoperative and got a date for my surgery. This took 4 months. I had to come off alot of my medications for two weeks prior to the surgery to avoid complications leaving me in pain for weeks and at risk of flares with my other conditions. On the day of surgery I was prepped given meds and gowned up about to go down only to be informed they had now cancelled my appointment. Due to non clinical reasons. I informed the service manager I had stopped my medications and needed to know if I should recommence these as I can only stay off a max of 3 weeks and i was already two weeks in. I was advised someone would contact me the same day. No one did. I left voicemails and got no responses. So have been left to make my own choices on the subject I suspect. A 12 month wait is not an acceptable level of care for any patient and more needs to be done to actually make contact when promises are made to contact. Overall quality of care at your Trust has really reduced over the past few years with some bordering on negligence. Would recommend you get your treatment elsewhere if you are lucky enough to have the choice.
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 31 October 2022
Dear Anonymous Thank you for taking the time to leave your feedback. Firstly, I would like to apologise for the poor experience you have received. To help us look into this further, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk telling them you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Great service from endoscopy team
Rated 5 stars out of 5
by Anne Semple - Posted on 26 September 2022
I just wanted to say thank you to the team who looked after me today. From the receptionist to the staff who did the colonoscopy, everyone was efficient, friendly and helpful. They really put me at ease. What a fabulous team!
Visited General Surgery on September 2022
Review titled Salford Royal
Replied on 29 September 2022
Dear Anne Thank you for taking the time to tell us about your experience while visiting endoscopy. I'm glad to hear that our staff were friendly, helpful and put you at ease. I will pass on your comments to the team. Kind regards The Patient Experience Team
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Review titled Scan results...still waiting after 18 weeks.
by david7474 - Posted on 29 December 2022
I had a MRCP scan at the end of August 2022 and am still waiting results after 18 weeks. Does this mean my condition (PSC) has gone away or there is no sign of cancer? If it has been reported as non urgent I would like to know. So much for 'if we catch it early'......
Visited September 2022
Provided by Care opinion
Review titled Salford Royal
Replied on 11 January 2023
Dear David Thank you for taking the time to tell us about your experience. I would like to apologise for the lack of communication around your condition. I have passed your comments onto the team, however if you would like us to look into this further for you, please contact our Patient Advice and Liaison Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
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Review titled Waste of money
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2022
I attend dialysis 3 times a week however I have been taught to do this myself. I am hindered by the hospital and Baxter stopping my progress and stopping from reducing there costs significantly by me doing dialysis at home. Staff are unable to provide dates for any equipment or plumbing work required for the house. This inefficiency is a massive waste of money that many patients go thorough.
Visited Nephrology on August 2022
Review titled Salford Royal
Replied on 11 August 2022
Thank you for your feedback and we were sorry to hear of your dissatisfaction regards receiving dialysis at home. The Renal Team work closely with each of our service users regards their treatment at home plan. Staff ensure our patients are kept safe and well by checking all the competency training has been adhered to. This is alongside coordinating with external providers to confirm any necessary adaptations to the home have been properly in installed, whilst trying to work within any tenancy agreements that may be in place. If you wish to escalate this further, can we ask you contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 778 5665 or email pals@nca.nhs.uk quoting that you have been advised to do so in order for them to identify your care, due to your comment being anonymous. Kind regards The Patient Experience Team
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Review titled Brilliant people
Rated 5 stars out of 5
by Katie Jackson - Posted on 25 August 2022
Good morning, I came to ENT yesterday afternoon because I'd lost my hearing in my right ear since last September. I was seen by several people for various tests, and then my consultant diagnosed that I needed an ear grommet and inserted it immediately and... I can hear 🎉 👂. I was in and out in an hour. Lovely, kind professional and compassionate people. I cried and laughed in equal measure. Just thank you. Katie.
Visited Ear, Nose & Throat on August 2022
Review titled Salford Royal
Replied on 26 August 2022
Dear Katie Thank you for your feedback. Its great to hear that you found our staff to be lovely, kind and compassionate people. I will make sure to pass on your positive comment to the team. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust