Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2024
Attended with a relative for a mri scan. Left waiting for over an hour, no explanation as to the delay. One member of staff who tried to perform cannulation did not wash her hands, was wearing a cardigan, 2 bracelets, rings, dangly earrings and false nails! Has the hospital and staff not heard of infection prevention and control.
Visited Major trauma on August 2024
Review titled Salford Royal
Replied on 27 August 2024
Dear Service User Thank you for taking the time to share your families experience of attending for an MRI scan. We always aim to deliver high-quality person centred care and we were sorry to hear that you felt there was a lack of communication and that our staff did not adhere to our strict infection control guidelines or uniform policy. We have passed on your comments to the senior leadership team for review, however without more detail we are unable to identify your care episode. We encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk. Once we have located your relatives care episode, the case can be thoroughly investigated, allowing the team to provide specific feedback to your family regarding this matter. Kind regards The Patient Experience Team
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Review titled Amazing Care for Babies!
Rated 5 stars out of 5
by James Bailey - Posted on 27 August 2024
My youngest son has had croup twice. The Panda Unit at Salford Royal were amazing. Caring and efficient - would highly recommend. Many thanks again! X
Visited Children's & Adolescent Services on August 2024
Review titled Salford Royal
Replied on 28 August 2024
Dear Mr Bailey Thank you so much for taking the time to share your feedback about the care your son received from staff on the PANDA unit and awarding them a 5 star rating! We always aim to deliver high quality person-centred care and so we were delighted to hear you felt the staff were caring and efficient. We have escalated your lovely comments to the senior leadership team so that the staff involved in your care can be recognised for their efforts, we are confident they will be thrilled to know you would recommend them and thought they were amazing! Thank you once again for sharing your experience with us. Kind regards The Patient Experience Team
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Review titled nurse bed side manner needs addressing
Rated 1 star out of 5
by NICOLA MATHER - Posted on 30 August 2024
i had a ecg as part as my pre op. I was asked if a student could assist. I said yes. I walked in a room that had a curtain across the door opening. I was asked name etc then told to take my top and bra off and wait in the bed. i felt very exposed. The female nurse and female student continued to talk computers discussing importing to your sunrise system not engaging with me at all lying on a bed . no gown or dignity cover . The nurse subsequently starting to put stickers and wires on me. again didnt explain to me (only to the student) where to contact wires. no interaction with me at all. The nurse lifted my breast and stuck a sticker there , no advance warning , no apology i felt like a piece of meat ! after this i was told to get dressed and I was all done. I have had two natural births , several mammograms and i have never been treated like this before. I felt so uncomfortable. This particular nurse in my opinion needs engage with a patient and treat a patient with a bit more dignity . i am not a wilting flower ! i am strong person but this was enough for me to be vocal about and write this review. which if you knew me is saying something. I will not agree to a student being present in the future.
Visited Cardiology on August 2024
Review titled Salford Royal
Replied on 30 August 2024
Dear Nicola We were sorry to hear about your experience when you attended for an ECG as part of your pre-operative care. Our aim is to deliver high quality person-centred care and we are sorry to hear you felt uncomfortable during your procedure, that you felt your privacy and dignity were not maintained and you were disappointed with the communication from the nursing team. All feedback is important to us and we take all concerns extremely seriously, we are keen to look into this matter further however we will require more information to do so. We encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. In the meantime, we will forward your comments to the senior leadership team for them to review. Kind regards The Patient Experience Team
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Review titled Experience of trip to A&E was horrifying
by S Handsley - Posted on 06 August 2024
After a 14 hour wait, very little communication and like being in a third world country, my partner and I left. The scenes we witnessed overnight whilst waiting in the A&E department, were not only shocking, but horrifying and terrifying at the same time. The amount of criminals coming through the doors and being given priority/special treatment was a disgrace to humanity. Frail & frightened old people who’d been sat on their own for outrageous amounts of time, witnessing such disorder and disrespect was truly disgraceful. My partner and I have been dumbfounded since leaving the hospital, we are in complete shock about what we witnessed and what we were put through and yet still didn’t get the treatment I so desperately needed. This country and our NHS and police system needs some serious looking at. One of the worst experiences of my life and my partner is terrified to go back. The governing bodies should be ashamed.
Visited Accident and emergency services on August 2024
Review titled Salford Royal
Replied on 07 August 2024
Dear S Handsley We were sorry to hear of you and your partners experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
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Review titled Quick, pleasant and efficient response
Rated 5 stars out of 5
by Peter Greenwood - Posted on 26 July 2024
I was having a flare up of my rheumatoid arthritis and contacted Rheumatology. A nurse arranged to have prednisolone ready at the pharmacy within one working day. I collected it on Monday of this week and am feeling much better. Many thanks to everyone involved (including the lady in Pharmacy who supplied the pills quickly, offering to explain their use).
Visited Rheumatology on July 2024
Review titled Salford Royal
Replied on 26 July 2024
Dear Peter Thank you for taking the time to leave feedback on your recent Experience at our Rheumatology Department. We are pleased to hear that our teams dealt with your concerns quickly and were able to provide you with the pain relief required. We have passed on your kind words, so that the team involved know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Fantastic Care
Rated 5 stars out of 5
by Isabel Dean - Posted on 15 July 2024
I attended Day Surgery for a procedure on my hand. The unit was spotlessly clean, staff were very welcoming and reassuring. The care I received was excellent. I want thank the staff who looked after me, your kindness will never be forgotten
Visited Don't know on July 2024
Review titled Salford Royal
Replied on 16 July 2024
Dear Isabel Thank you so much for taking the time to share your feedback about your care on Day Surgery for a procedure on your hand. It was delightful to hear you felt the care you received was excellent. We have escalated your lovely comments to the senior leadership team so that the staff involved in your care can be recognised for their efforts, we are confident they will be thrilled to know they made a difference. Thank you once again for sharing your experience with us. Kind regards The Patient Experience Team
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Review titled Giving False Information
Rated 1 star out of 5
by Matthew Bird - Posted on 29 July 2024
I had been on a long waiting list for a dermatology referral. I received a text on 13th Feb 2024 asking if I wished to change my referral to be at Pioneer Healthcare instead of Salford Royal as I would be "offered an appointment and treatment in the next few weeks." I did so immediately. I called Pioneer 6 weeks later as I had not heard anything from them to be told that I had been added to their waiting list but that booking an appointment and treating is something that takes a lot longer than a few weeks. They did eventually send me a letter at the end of May booking an appointment for the end of July. I have just had my appointment at Pioneer and have been told that I have to be referred to Salford Royal as they are the only people who can prescribe me what I need and are unable to confirm any sort of estimate as to how long this might take. So essentially I should have never switched my referral in the first place. In the time waiting for the Pioneer appointment I might have had the appointment I actually needed at Salford Royal. There was never any information given that this might be the case. I have lost 3 and a half years of my life to my condition and having to waste even more time like this is beyond frustrating. Pioneer were lovely when I went to see them, this is not a complaint about them as they were never actually able to help me in the first place.
Visited Dermatology on July 2024
Review titled Salford Royal
Replied on 29 July 2024
Dear Matthew Thank you for taking the time to tell us about your experience, and the information given to you about appointments and referrals. We are sorry to hear that you feel you have not been given the correct information and that this has led to delays in your treatment. In order for us to look into this matter in more detail, we would advise you to contact our Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk so that your comments can be investigated by the relevant department and provide you with the necessary response. We would like to apologise for any confusion and delays to your treatment that may have been incurred. Kind Regards The Patient Experience Team The Northern Care Alliance.
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Review titled MRI Scan
Rated 5 stars out of 5
by Mrs Linda Huggins - Posted on 09 July 2024
I had scan today 8/7/24. The 2 people in there were amazing. Due to my mobility they helped me. Which was so much better than the last time l had a scan. I had no help what do ever. I would just like to say thank you to them.
Visited Don't know on July 2024
Review titled Salford Royal
Replied on 16 July 2024
Dear Mrs Huggins Thank you for awarding your experience of attending an MRI scan 5 stars! We appreciate you taking the time to share your experience with us and that you felt on this occasion, our staff were amazing in supporting you with your mobility needs, which we are sorry to hear we didn't deliver the care you needed on your first appointment. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts and help to realise the difference they made to your visit. Kind regards The Patient Experience Team
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Review titled Fantastic Care
Rated 5 stars out of 5
by Isabel Dean - Posted on 28 March 2024
I attended Day Surgery for a procedure to remove a lump on my left hand. I was nervous, but had no need to be. The staff made me welcome and reassured me. The surgeon who did the surgery was very friendly and again I felt reassured. Thanks to everyone who looked after me, your kindness will never be forgotten
Visited Don't know on July 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Isabel Thank you for taking the time to share with us your husbands biopsy experience. We are delighted to hear you felt that Dermatology Staff delivered care with compassion and respect. We have forwarded your post to the staff involved so they are able to see your gratitude and know that they make a difference. Kind regards The Patient Experience Team
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Review titled Waiting times. No care given
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I came into an and e for a second time today after collapsing at the local pharmacy and banging my head on the floor while collecting a prescription. In fact I am still here. I arrived at 1:30pm and it is now 00;20am. Still not been seen by a doctor. I had to treat myself with painkillers I had with me in my bag. If you dare to approach staff about the wait you are given a rude retort. Basically they don’t know and care even less. Waiting times have gone from 8 hours to six hours to 9 hours in the space of half an hour. No one wants to help I really don’t want to be here as much as staff dont want patients here. An absolute farce. Northern care alliance have a misnomer in their title.
Visited Accident and emergency services on July 2024
Review titled Salford Royal
Replied on 16 July 2024
Dear Patient We were sorry to hear about the prolonged waiting times since your arrival at A&E department and that you feel staff have not been caring or polite. Our aim is always to see and treat patients in a kind, timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust