Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Marie - Posted on 12 August 2024
We spent 6.5 hours all told but treated with care and respect, X-ray, scan two visits by the orthopaedic specialist brilliant, the nursing staff in minor injuries treated us with respect and reassurance putting our minds at ease, thanks to all, two grateful pensioners. On the road to recovery now♥️
Visited Accident and emergency services on July 2024
Review titled Salford Royal
Replied on 12 August 2024
Dear Marie Thank you for taking the time to leave feedback on your recent experience with the minor injuries team. We are delighted you awarded them 5 starts and to hear that you felt that our staff dealt with you with respect and reassurance. We have passed on your kind words to the senior leadership team, so that the team involved can be recognised and made aware of your gratitude towards them. Kind Regards The Patient Experience Team
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Review titled Orthopaedic review.
Rated 5 stars out of 5
by Nuala Durkin - Posted on 26 June 2024
I was reviewed by my consultant in a very timely manner. He was very reassuring and was very interested in my progress. I certainly felt much better following my review. A true professional.
Visited Orthopaedics on June 2024
Review titled Salford Royal
Replied on 27 June 2024
Dear Nuala Thank you for taking the time to leave feedback on your experience at Salford Royal. We are pleased to hear that your review went well and that you found our consultant to be a true professional. We will ensure that your kind words are passed on so they are aware of the difference they have made to your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Amazing nurses in A&E
Rated 4 stars out of 5
by Sarah - Posted on 07 June 2024
Although I was in A&E for just over 5 hours, I had very thorough testing and I felt like I was in safe hands. The nurse in charge of the department (I think her name began with an L was amazing, very friendly, very caring and really put me at ease despite the amount of pain I was in. I am thankful for all the nurses, CT scanners and X ray staff for their kindness and hard work. They really do have a difficult job, but they remain kind and friendly, which helped me loads as I was in A&E alone. The only bad thing about my visit was the waiting room, the music was so loud and I struggled to hear my name being called out and nearly missed triage because of it. Turn the music down!
Visited Accident and emergency services on June 2024
Review titled Salford Royal
Replied on 14 June 2024
Dear Sarah Thank you for taking the time to share your recent experience of our emergency Department at Salford Royal. We are pleased to hear that our team looked after you well and you felt like you were in safe hands. We will ensure that your kind words are passed on to the teams involved so they know what a difference they have made to your care. We have also shared your comments about the volume of the music to ensure it is appropriate. Kind Regards The Patient Experience Team the Northern Care Alliance.
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Review titled Wonderful Support
Rated 5 stars out of 5
by Deirdre Watson - Posted on 04 July 2024
Checked in at main reception very helpful, courteous and efficient. Show to the Chest Clinic. Prompt, friendly and cheerful by lovely nurses. Saw tge Cardio specialist who was very thorough explained everything without patronising me. Caring, personable and professional. Thank you to everyone.
Visited Cardiology on June 2024
Review titled Salford Royal
Replied on 05 July 2024
Dear Deirdre Thank you for taking the time to share your experience of seeing the Cardio Specialist. We always aim to deliver high-quality person centred care and we were delighted to know you felt that team were caring and professional. Once again, we have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts. Kind regards The Patient Experience Team
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Review titled Great Staff
Rated 5 stars out of 5
by Deirdre Watson - Posted on 04 July 2024
Thank you for the friendly and helpful support when I explained that alongside my Rheumatoid blood check tge cardiologist had asked for 2 extra checks. No problem. The Rheumatoid nurse was so calming and efficient. Putting me at my ease. She is so efficient and wonderful personality.
Visited Rheumatology on June 2024
Review titled Salford Royal
Replied on 05 July 2024
Dear Deirdre Thank you for taking the time to share your experience of your appointment with the Rheumatology Nurse. It was great to hear you felt they were calming and efficient. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts. Kind regards The Patient Experience Team
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Review titled No bed side manner
Rated 4 stars out of 5
by Anonymous - Posted on 18 June 2024
Doctor did not introduce herself when I walked in the room I did not know if she was nurse or doctor. Gave limited eye contact . Gave no reassurance during appointment. Constantly typing away throughout appointment. She had no interpersonal skills
Visited Gynaecology on June 2024
Review titled Salford Royal
Replied on 19 June 2024
Dear Service User Thank you for taking the time to share your experience with us and we are sorry to hear that you felt the Doctor did not provide you with the high quality person-centred care we expect to be shown to all our patients. We take all feedback seriously however without your full details we are unable to identify the staff involved in your care. We encourage you to contact our Patient Advice and Liaison Service (PALS) so they can register your concerns and investigate further. PALS can be called on 0161 778 5665 or email pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Completely out of hands
Rated 1 star out of 5
by George - Posted on 06 June 2024
I came in just before midnight and they told me in triage that max wait is .45 minutes to an hour and I am already sitting in a&e over 5 hours and it's empty here and they informed me that it can take a couple of hours more absolutely crazy just does not make sense
Visited Accident and emergency services on June 2024
Review titled Salford Royal
Replied on 06 June 2024
Dear George Thank you for your post and we were sorry to hear of your disappointment of our wait times in A&E. We appreciate your frustration that the wait time you were quoted did not meet with your experience overnight and hope that you have now been seen by a member of the A&E team. We would be happy to look into the matter further if you would be kind enough to contact our Patient, Advice and Liaison Service (PALS) via pals@nca.nhs.uk or 0161 778 5665, they can register your concerns and investigate further. In the meantime, we will ensure your comments are escalated to the senior leadership team however more details will be needed to properly identify your care episode. Kind regards The Patient Experience Team
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Review titled Phenomenal Staff
Rated 5 stars out of 5
by M&T - Posted on 25 May 2024
A big thank you to all the staff who ensured my wife was as comfortable as she possibly could be. Suffered a miscarriage in excruciating pain at home. The 111 staff were informative and reassuring, the ambulance staff made her feel safe and secure, were kind and respectful. From there the nurses along the way did everything to support her. A tough, delicate job, the gynecologist was so dedicated, caring and calming for her. Truly an inspiration. Thank you for the way you all respected and cared for her. We owe so much. Thank you
Visited Gynaecology on May 2024
Review titled Salford Royal
Replied on 28 May 2024
Dear M&T Thank you so much for taking the time to share your experience of attending A&E, and awarding colleagues a 5-star rating. The team will be humbled to know that they made a positive difference to you and your wife during a very difficult time and delighted to hear that they made your wife feel safe, secure, and respected whilst she received care. We will ensure your feedback is escalated to the senior leadership team, so they can ensure the staff directly involved in your wife’s care, can be properly recognised. Thank you both once again. Kind regards The Patient Experience Team
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Review titled Poor care
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2024
Waited nearly a year after diagnosis to see a neurologist. Neurologist had no knowledge of my condition so decided that it doesn’t exist and refused testing.
Visited Neurology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Patient We were sorry to hear of your experience of waiting to see a Neurologist and that you were disappointed with the outcome of the consultation. It is difficult to respond without knowing the full details and so we encourage you to contact Patient Advice and Liaison Service (PALS) by either calling 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or drop into one of the PALS offices on each hospital site or emailing: pals@nca.nhs.uk. The team can then identify your care episode, investigate and provide further feedback about your case. Kind regards The Patient Experience Team
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Review titled Exceptional staff..
Rated 5 stars out of 5
by Dennis Johnson - Posted on 03 May 2024
Just wanted to say a big thank you to xxx and the doctors who looked after my Dad. Xxx you are an exceptional nurse and your smile, professionalism and approach with my dad, in the early hours are to be commended. The doctor was exceptional, assessing the issues and putting my dad at ease. Xxx the neurologist simplified the issues in a pragmatic manner, taking away his concerns. A 12hr stint in A&E for my family, made easier by genuinely caring and passionate staff. Thankyou all for your care and consideration.
Visited Neurology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mr Johnson Thank you so much for leaving such a positive 5-star review regards the care delivered to the team who looked after my Dad. We always aim to deliver high quality person centred care and so we are delighted to know you felt that staff were exceptional in how they treated your dad with a caring, friendly and professional approach. That you felt the neurologist was reassuring and communicated effectively. Your comments have been shared with the senior leadership team so the staff involved will be made aware of your appreciation. kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust