Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very upset and stressed
Rated 4 stars out of 5
by Jennie Hodgkinson - Posted on 16 May 2024
I Have been rejected to be seen by Salford because I don't have a Salford GP, and have been referred back to Wrightington hospital which is miles away, I don't drive and it takes me 2 trains to get there ,then a 40 min walk from there even tho I'm in pain and cost me alot more in fares which I can't afford, my dad can't drive me as he is poorly with cancer, I shouldn't have to rely on people taking me, if Salford had allowed me to go Rheumatology there I wouldn't have to rely on anyone and could make my own way there, I rang The booking line, very unhelpful nothing we can do, rang Rheumatology department unhelpful, I'm very stressed about this Itd like they are deliberately trying to make my life more difficult despite already being in alot of pain, tried to contact Pals no reply , I don't know how to go about solving this issue ,
Visited Rheumatology on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Jennie We are sorry to hear of the difficulties you are having with your Rheumatology referral and can appreciate the frustration this is causing. Our Patient Advice and Liaison Service (PALS) will be happy to investigate the matter for you, if you could try them again by calling 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, if someone doesn’t answer, there is a facility to leave a message and one of the team will call you back. Alternatively, you could call into the PALS office on site or email: pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Totally Unacceptable waiting time.
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Advised by my GP to immediately attend the A and E department for a CT scan to exclude a cva / Intracranial bleed. Arrived at 6.30 pm. Bloods and BP were taken and I was left for 9 hours until 3.30 am. I asked staff on three occasions about the delay and, was on each occasion told I would be seen within an hour. The same response was given to other patients and appeared to be a well rehearsed way of dismissing patients legitimate concerns. The staff were unsympathetic and displayed no empathy. After 9 hours waiting at 3.30am I advised the receptionist that I was not prepared to wait any longer and left without treatment. This is the first review I have ever submitted and I do so in the hope that management act promptly to ensure that this unacceptable waiting time is monitored and delays communicated to patients. No patient should Ever feel the need leave your department without treatment.
Visited Accident and emergency services on May 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Patient We were sorry to hear of your experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail, we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or drop into one of the PALS offices on each hospital site or email: pals@nca.nhs.uk. Your care episode can be identified and can thoroughly investigated, allowing the team to provide feed back to you regards this. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
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Review titled All patients sent home
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Daughter should have had results of xray today and check on her hands with surgery pending next day. Waiting room full. Our appointment was 11pm. Nurse came out and shouted that IT system was down across site and everyone should go home and they would take everyone’s name and address. What about the afternoon clinic ? Could we wait?? No … no one knew when systems would be up again. No operation tomorrow then? Someone would ring No call … absolutely shocking … some patients said they’d had unpaid leave. Lots of bus changes. And in our case in chronic pain … and in tears .. made me feel sick just how dreadful the service has become.. and all the professionals and nurses totally reliant on a screen and cannot do their jobs
Visited Orthopaedics on May 2024
Review titled Salford Royal
Replied on 23 May 2024
Dear Service User We were sorry to read of your daughter's experience when she attended clinic for her results and that unfortunately, our IT computer systems failed preventing your daughter and other patients to be seen as planned. We agree that this unexpected computer fault would have been extremely frustrating, and we apologise that you feel communication regards this was poor. If you would be kind enough to contact our PALS (Patient Advice and Liaison Service) at pals@nca.nhs.uk or 0161 778 5665, they will be happy to investigate this matter further, once they identify which outpatient’s department were involved and to help provide answers to your questions regards rescheduling the appointment. Kind regards The Patient Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Ann Marie Franklin - Posted on 22 June 2024
I had emergency surgery to remove a cancer tumor in colon, and emergency hysterectomy to remove cancer on my ovary, doctors, nurses, all staff on ward b2m, thank you all so much for what you done for me. Fantastic hospital.
Visited Accident and emergency services on May 2024
Review titled Salford Royal
Replied on 24 June 2024
Dear Ann Marie. Thank you for taking the time to leave feedback on your recent experience at Salford Royal. We are so pleased to hear the the team on B2M were able to support you, and deliver fantastic care during what im sure was a troubling time. We will ensure that your kind comments are passed on to the team so they know what a difference they have made. Kind Regards. The Patient Experience Team. Northern Care Alliance.
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Review titled Excellent Care
Rated 5 stars out of 5
by MRS GWEN CHARNOCK - Posted on 02 April 2024
Just wanted to say how much we appreciated the care and attention my Dad received at the Renal Unit at Salford Royal today. Everyone we met - including the Reception/Patient Admin, were very helpful, caring and made my Dad feel very welcome on the unit. Everyone went out of their way to make our experience pleasant. The Renal Consultants and Chronic Kidney Team are simply excellent. They really take the time to discuss treatment plans with you - both in hospital and once you've been discharged. NHS treatment at it's best... Highly recommended.
Visited Nephrology on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mrs Charnock Thank you for your feedback on your Dad's experience at the Renal Unit at Salford Royal. We always welcome patient feedback but especially when it is as kind as yours. Our staff always aim to deliver high quality person centred care and it is fantastic to hear that you both felt all of the staff were very helpful, caring and welcoming and that the Renal Consultants and Chronic Kidney Team were excellent by thoroughly explaining the treatment planned. Your comments have been passed onto the Renal Unit so the staff are aware of your gratitude, thanks and recommendation to others. Kind regards The Patient Experience Team
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Review titled Care & Compassion
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
My Mother in law was brought into A&E on 28th April, and very quickly sadly died. My husband and I just managed to get there in time to be with her. Unfortunately I can't remember the names of the Female doctor and the pregnant nurse who looked after us, but wanted to tell you our heartfelt thanks for all the kindness and compassion you showed us during this difficult time. I appreciate, being a nurse, how busy your department is, but we never felt like we were being rushed or anything. We just wanted you to know how much your kindness meant to us at that difficult time.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 24 May 2024
Dear Service Users We were sorry to hear of the passing of your mother-in-law, please accept our condolences at this sad time. We especially appreciate you sharing with us that you felt the staff in the Emergency Department were kind and compassionate, and that you felt you had the necessary time whilst you were there. We will pass on your lovely feedback to the senior leadership team so that the staff involved in your family’s care, are able to see your grateful comments regards the support and care they provided. Kind regards The Patient Experience Team
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Review titled Amazing staff and treatment
Rated 5 stars out of 5
by Mark Freeman - Posted on 25 April 2024
Went in 18th April for surgery on my bowel, everyone from the receptionist, nurses, cleaners and physio were the most pleasant, patient and polite people I’ve met. They made the experience so much more easier to deal with, they were always happy to answers questions or just chat if they had the time. Wards I was on were clean, toilets were always kept clean, always offered a brew and water jugs were always topped up, had plenty of space around my bed for visitors. Enjoyed helping giving students an insight on enhanced recovery (even one was brave enough to watch the surgery itself). So thank you to all the staff involved in my treatment and care.
Visited Colorectal cancer services on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mr Freeman Thank you for your post and awarding the team who delivered you care 5-stars! We are delighted to know you felt that the whole team were friendly, patient and polite and that they were happy to answer any questions that you had. We appreciate your feedback on the facilities and catering and pleasing to know you felt they were clean and well managed. Thank you for allowing our medics of the future observe your treatment! Your comments have been escalated to the senior leadership team so the colleagues involved in your care can be recognised and informed that they made a positive difference to your care. Kind regards The Patient Experience Team
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Review titled Excellent Staff at Panda unit
Rated 5 stars out of 5
by Gill - Posted on 05 May 2024
Attended Panda unit with 5 year old daughter who had suffered head injury. All staff were compassionate and friendly and great with my child. HCA jeans was fantastic - got my daughter smiling even though she had serious injury and nurse L was brilliant at explaining next steps and how to care for her at home. We were seen quickly too and they couldn't do enough to for us. Thanks everyone. Daughter loves her teddybear too, cuddles it all the time
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Gill We were delighted to read about your families experience when they attended our PANDA Unit. Your post has been shared with our staff there and they were thrilled to know that you and your daughter thought that they were friendly, compassionate and helpful. We are also glad your daughter is enjoying taking care of her teddy bear! Kind regards The Patient Experience Team
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I was on the hospital with strong chest pain from 16.45 pm on 8 april till 6.50 am 9 april without a doctors visit
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. To investigate the matter further we and respond appropriately we would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Rude
Rated 1 star out of 5
by J Davies - Posted on 09 April 2024
Sunday morning I reluctantly took myself to Trafford hospital with an abscess in my throat. A quinsy. I was sent to Salford Royal ENT urgently. Sadly I had to see the A &E triage nurse. She phoned ENT and told them I had no symptoms apart from a raised heartbeat probably due to rushing into A &E. Why did she think it ok to talk to me and my partner as though we were complete fools. She said I didn't have hot potato neck!! Rude rude rude. Went through to ENT. Hooked up to IV antibiotics steroids had abscess drained and spent two days in hospital. Triage nurse shouldn't be working with the public. She obviously hates her job and people. It upset me I felt a complete fool a time waster and a fraud. I look forward to a response. Let's not forget a I didn't pitch up at A&E I was sent by a doctor.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. We are extremely sorry to hear that your experience during triage assessment was not up to our high standard and we would like to apologise. We have forwarded your comment on to the senior leadership team so your feedback can be noted. We would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible so that we can investigate the matter further. Kind Regards The Patient Experience Team The Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust