Sandwell District General Hospital
Lyndon, West Bromwich, West Midlands, B71 4HJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Leep Procedure
Rated 5 stars out of 5
by Natalie Pye - Posted on 16 November 2022
I really hope this reaches the ladies that looked after me. My appointment was at 3.50 in Gynaecology. 15/11/2020. I was a little apprehensive because I didn’t know what would be happening. But as the ladies both talked to me through they made me feel so at ease. Whilst one lady talked me through what was happening the other lady did the procedure. The most 2 loveliest ladies I have ever met. I hope they get recognised for my review.
Visited Gynaecology on November 2022
Review titled Sandwell District General Hospital
Replied on 15 December 2022
Dear Natalie, Thank you for your feedback about our gynaecology service. I will ensure it's passed onto the team so that they can share your comments with staff. I'm pleased that you received really good care and that the staff made you feel at ease. Kind regards, Richard Beeken, Chief Executive.
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Review titled Thank you
by plusmp76 - Posted on 27 February 2023
We came in with our 12-month-old son, who had a rare skin condition which makes children really poorly. He was canulated, had bloods and swabs and had to stay in for a few weeks. My child is very social, so being isolated was very upsetting to watch, but every single person working at the hospital who came to see him were honestly amazing, they all interacted with him, making him laugh, even gave him hugs that he requested all the time. The staff always made sure me and my partner as parents were cared for too, we had many laughs through the tough time, some hugs and lots of words of encouragement. They got us through the worst time of our lives. We will never forget the care and love they showed to all 3 of us 24/7. I'm so grateful for everything they have done on the road to my son's recovery. I will never forget what they have done for us. They were the light at our darkest time and we could have never got through it without their support and kindness, as well as the health care we received.
Visited November 2022
Provided by Care opinion
Review titled Sandwell District General Hospital
Replied on 11 May 2023
Thank you for sharing your comments about your experience when recently visiting with your son. We are glad to read that the staff delivered excellent care and also ensured that you as parents were well looked after. We will ensure your feedback is passed onto the team. Kind regards, The Communications Team.
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Review titled Very long waiting time with child
Rated 1 star out of 5
by Rina - Posted on 16 November 2022
Came here with my son who has a nut allergy and had eaten something accidently. Was advisers by 111 to bring him in following his dateline shot. The nurses allocated him incorrectly so pushes him down the waiting list . Two sets of triage nurse. Was told by paediatric nurse will check if doctors wants to see him and waited over an hour for her to check this! When you have children coming in you want them advised sooner if they are ok to go rather than wait 3 hours. We we’re patient and appreciate every hist but the system could be made easier and quicker
Visited Accident and emergency services on November 2022
Review titled Sandwell District General Hospital
Replied on 16 December 2022
Thank you for your recent review relating to your experience when bringing your son to Sandwell Hospital. I am sorry for the incorrect allocation and the delays that you faced. We try and see patients within a four-hour target time but understand some need to be seen sooner due to their clinical need. I apologise for the issues that you faced and will pass on your feedback to the A&E service manager so they can ensure that patients are allocated properly. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great staff
Rated 5 stars out of 5
by Terese Starkey - Posted on 16 November 2022
I visited the department and was seen just before my appointment time. All the staff were friendly and helpful Especially the Doctor and Nurse that were with me for my appointment. I'm sorry I didn't remember your names. The doctor talked me through my review in a friendly and efficient manner. The Nurse was lovely, she smiled and wished me well after being discharged. Well done keep up the good work your are appreciated.
Visited Orthopaedics on November 2022
Review titled Sandwell District General Hospital
Replied on 15 December 2022
Dear Terese, Thank you for your feedback about your recent experience. I am pleased to read that you had good care and that the staff were helpful and friendly. I wish you all the best in your recovery. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust