Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff!
Rated 5 stars out of 5
by Sue May - Posted on 02 December 2023
The staff were so reassuring and kind and took the fear out of my procedure. Everyone doctors and nurses explained everything clearly. The sandwich tea and biscuits were most welcome in recovery. Thankyou one and all. You couldn’t have done more.
Visited Diagnostic Endoscopy on December 2023
Review titled Solihull Hospital
Replied on 11 December 2023
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your procedure and how clearly everything was explained to you, plus the sandwich, tea and biscuits in recovery! If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Derek Lee - Posted on 22 February 2024
From having my Prostatectomy to catherter removal after a complication down to another hospital, I cannot fault the amazing people from top to bottom at this hospital. I am forever grateful for your professionalism and empathy. Many thanks to you all
Visited Urology on December 2023
Review titled Solihull Hospital
Replied on 21 March 2024
Dear Derek Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response but there was an issue with the website that stopped us responding for a bit. We are really pleased to hear that the care you received during your prostatectomy and catheter removal was so good and staff showed such professionalism and empathy. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Administration is appalling
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2023
Every appointment is rearranged at least twice. Complete failure to understand that housebound elderly patients rely on relatives to arrange time off work to bring them - swopping and changing this is not always easy and this department's appointment booking/admin is high-handed, disorganised and inconsiderate. Have also attended unnecessary 'double-booked' appointments. Admin staff have no understanding of the procedures being booked, urgency or otherwise. On the plus side the medical staff seem very competent and reassuring.
Visited Ophthalmology on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear relative Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has been such a poor one and there have been so many difficulties with appointments but also pleased to hear that the medical staff you've encountered are so competent and reassuring. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wonderful care
Rated 5 stars out of 5
by Derek Lambert - Posted on 23 October 2023
I attended Solihull Hospital for an operation and have to say I was very impressed. The staff that I interacted with were all so friendly and at the same time professional. Please thank your staff and colleagues for making what could have been a stressful ordeal a pleasant experience.
Visited General Surgery on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear Derek Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent operation and that the staff were so friendly and professional. If you would like to give us more information so we can inform the staff members involved please contact patientexperience@uhb.nhs.uk and we can make the necessary arrangements. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Fantastic Department
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
I have had several Ct scans over last few years professionally dealt with from reception to radiology staff made me feel very confident and relaxed . Fantastic department.
Visited Don't know on October 2023
Review titled Solihull Hospital
Replied on 08 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in imaging department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great service from Urgent Treatment Centre and Radiology
Rated 5 stars out of 5
by Karen - Posted on 12 August 2023
Review is for the Urgent Treatment Centre for minor injuries and for the Radiology Dept. I attended early this morning having injured my knee. Pleasant receptionists and waiting room. After a short wait I was assessed by a Nurse Practitioner and sent 2 doors along for an Xray in Radiology. Straight in, no wait. The radiologist calmly talked me through the Xray procedure. Back to UTC again and a few minutes later, my Xray was reviewed. Received excellent service from these two knowledgeable and experienced members of staff, and saw that all staff treated patients with friendliness and respect. Thank you very much for this really valuable service, well done!
Visited Don't know on August 2023
Review titled Solihull Hospital
Replied on 21 August 2023
Dear Karen Thank you so much for taking the time to provide feedback about the Urgent Treatment Centre and Radiology Department at Solihull Hospital. We are delighted to hear about the excellent communication, short waits and respectful service you received from the staff you encountered. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent breast screening service
Rated 5 stars out of 5
by Karen - Posted on 15 August 2023
I attended today for routine breast screening. I was seen right away. The staff were very friendly and reassuring, talked me through the procedure. I was told when and how I would be notified of the results. All done painlessly in a few minutes. Excellent service, thank you.
Visited Breast cancer services on August 2023
Review titled Solihull Hospital
Replied on 21 August 2023
Dear Karen Thank you so much for taking the time to provide feedback about the Breast Screening Service at Solihull Hospital. We are delighted to hear that staff were so friendly and reassuring and the process was completed so quickly. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Contacting rheumatology nurse
Rated 1 star out of 5
by Suannah Gardner - Posted on 06 July 2023
Terrible trying to get any communication from rheumatology nurse. Trying to contact them regarding a prescription for my simponi injection as sciensus cannot deliver my injection without it but nothing is being done as its needed by the 12th of every month but dont have any for july onwards
Visited Rheumatology on July 2023
Review titled Solihull Hospital
Replied on 10 July 2023
Dear Suannah Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with the rheumatology nurses has not been a positive one and there have been some serious communication issues. As soon as your feedback came in we passed it on to the Rheumatology nurses and hopefully you'll have heard back from by now - if not contact patientexperience@uhb.nhs.uk with your details and we'll chase up for you. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Endoscopy
Rated 5 stars out of 5
by Adrian flynn - Posted on 23 July 2023
Had to have an endoscopy down my throat today , from the moment I arrived to when I left I was treated amazingly,every one of the staff treated me so well,the NHS at it’s very best ,thank you all
Visited Ear, Nose & Throat on July 2023
Review titled Solihull Hospital
Replied on 07 August 2023
Dear Adrian Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received throughout your recent endocsopy. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Chest X-ray
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2023
Visited for chest X-ray, receptionist was fine but when called in both people doing X-ray clearly did not want to be there and see patients as a nuisance ,spoke to me very abruptly not the slightest bit of friendliness ,maybe a bit of empathy wouldn’t go a miss , and 2 to 3 weeks before GP gets results seems crazy
Visited Don't know on June 2023
Review titled Solihull Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our imaging department was not a positive one, in particular the issues you encountered with staff, the lack of empathy and the time it has taken to get results. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by Heart Of England NHS Foundation Trust