Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2025
My son has been a patient under the orthodontist for the past 3 years. Throughout his treatment we have struggled to contact the department and been left frustrated by the care received. My main issue is that he was due to have an appointment in November last year but this was cancelled as the orthodontist was on holiday throughout November, the appointment was rescheduled to December. This appointment was cancelled because of sickness and I was told there would not be any other appointments available until February 2025. On the day of the appointment we arrived for his appointment 10 mins early, his appointment was scheduled for 9.00 and we waited until the orthodontist finally arrived at 9.10. At the end of the appointment I was informed that he had been unable to complete the work planned, we would need to go home and return the following week to collect a retainer, as the person who makes it was not available on the day of the appointment. I was told to expect a call to let me know if we should attend the hospital a 5 days later. No call again. I have tried to contact the department but there is no answer and calls do not seem to be returned. I was concerned that my son may have over corrected following his 3 extra months of active treatment. I have not been reassured throughout his treatment and I feel that the communication with patients and their families has been less than ideal. For info, Orthodontist/max fax does not appear on the list of specialties on the feedback page so I was unable to select anything.
Visited Don't know on February 2025
Solihull Hospital has not yet replied.
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Review titled great service
Rated 5 stars out of 5
by Diane Blake - Posted on 26 January 2025
My 111 call at 12.00 received an instant response and an immediate referral to Solihull Urgency Clinic with an appointment at 3.00. A Consultant saw me at 3.10 and diagnosed my breathing problem as whirring virus and prescribed an inhaler which I collected from my local Balsall Common Pharmacy at 3.45 Brilliant service
Visited Urgent Treatment Centre on January 2025
Review titled Solihull Hospital
Replied on 30 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital Birmingham. We are pleased to hear that you were so happy with the care you have received. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes, Patient Experience Team
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Review titled Treated with dignity and respect
Rated 5 stars out of 5
by Gillian Hardy - Posted on 31 January 2025
They Managed my daughters extreme anxiety paranoia and other mental health issues. Both myself and my daughter have said she would not have developed such severe anxiety issues if she had been treated with the care and understanding during visits to other hospitals Thank you the whole hospital especially ward 16 and all the people working there provided a caring and helpful environment
Visited Don't know on January 2025
Review titled Solihull Hospital
Replied on 24 February 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the positive care you and your daughter received from our wonderful colleagues. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled Unsatisfactory arrangements for car parking
Rated 3 stars out of 5
by John Fontaine - Posted on 16 December 2024
On Monday 16 December I took a relative for an appointment at the Urology department. I arrived at about 11.00am and entered the main car park. The barriers were up and no tickets were being issued. After the appointment, on enquiring at the security office I was told that I would have to queue at the one available office, to pay and receive a ticket to exit. There were at least 50 people in the queue, stretching across the car park and exit road. I had to queue for 20 minutes, in bad weather, to receive a ticket. This is unacceptable. I have never been to Solihull Hospital before, but I hope that the system is being addressed urgently. I have visited other hospitals where a “pay on exit” system operates effectively, entering the car registration which was scanned by camera on entry, paying the required fee, and receiving a ticket to exit. Please add this to what must be a large number of complaints, in the hope that the parking ticket issue can be remedied as soon as possible. There were many patients and visitors in the queue, having a very unpleasant experience.
Visited General Surgery on December 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you for taking the time to provide feedback about Solihull Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a negative parking experience at Solihull Hospital. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Patient Experience Team
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Review titled Brilliant staff
Rated 5 stars out of 5
by Louise - Posted on 18 December 2024
I visited the Women's Health department at Solihull hospital today (18/12) for a hysteroscopy. Having worked as a HCA in another hospital in the same department I was fully aware of the procedure and how some women find it difficult to go through. I built myself up to expect a lot of pain and discomfort but I really shouldn't have worried. The doctor and HCA were really chatty and made me feel as comfortable as possible. There was a little discomfort, as expected but it was not what I had built it up to be. I just wanted to say thank you to the team and hope you all have a lovely Christmas! Louise.
Visited Gynaecology on December 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
I took my son to the UTC at Solihull hospital. We were seen quickly. The waiting area was spotless and comfortable. The reception team were pleasant enough, not very friendly but they literally just did there job without any pleasantries, which was fine because the rest of the experience was fantastic. The HCA 'D' was lovely. She noticed my sons lanyard showing he was autistic and spoke to him a way that was befitting for him. She made him feel very comfortable. The ANP 'A' was so nice. She explained everything, sent us for an x ray and we seen again really quickly She explained the x ray to my son and the plan of treatment and care for his broken finger. The whole experience was really smooth and didnt take long at all. The environment was spotless and clean. What a refreshing change. Thank you so much
Visited Urgent Treatment Centre on December 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled Wonderful care
Rated 5 stars out of 5
by Rob Ward - Posted on 10 January 2025
I was transferred to Solihull hospital from Heartlands following a hip operation. You hear some terible stories of the NHS but I have nothing but praise for the care I received at Solihull. Thank you all so much Rob Ward
Visited Orthopaedics on December 2024
Review titled Solihull Hospital
Replied on 30 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital Birmingham. We are pleased to hear that you were so happy with the care you have received. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes, Patient Experience Team
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Review titled CT scan using dye
Rated 5 stars out of 5
by Ellen Coker - Posted on 04 November 2024
I felt so comfortable throughout this treatment everyone was so so nice - I don’t have much of a medical background so I am pretty clueless of what is going on in my body at the moment. Cannot thanks everyone on the day I attended for their patient care - thank you so much 😊 and
Visited Don't know on October 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled Excellent
Rated 4 stars out of 5
by M Sprason - Posted on 29 October 2024
Took my elderly father in for surgery this morning - the Elective Surgery Team could not have been more helpful or accommodating. Everyone was friendly, everything was organised and calm and it was nice to meet the surgical staff. Once all the necessary checks and paperwork were done, felt very comfortable leaving him in their care.
Visited Urology on October 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled A friendly place
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
My 89 year old mum had an appointment with the respiratory team. She was worried about the outcome of chest xrays and CT scan fearing the worst. The consultant and lung CNS immediately put her at ease, took time to explain her results, gave options and listened to what she had to say. We came away from the appointment with mum feeling reassured and clear about what her choices are. Thank you so much.
Visited Respiratory Medicine on October 2024
Review titled Solihull Hospital
Replied on 14 October 2024
Dear Relative Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent care your mother received during her respiratory appointment - in particular that the consultant and CNS were so reassuring, explained everything in detail, provided options and listened to what your mother had to say. If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust