South Tyneside District Hospital
Harton Lane, South Shields, Tyne and Wear, NE34 0PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about South Tyneside District Hospital.
Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Terence Taylor - Posted on 21 February 2024
Having visited AandE recently on a referral from my GP I found the service to be both professional and efficient. You here many tales of long waiting, run down service etc, but found South Shields Hospital excellent in both the Staff and treatment I received.
Visited Accident and emergency services on February 2024
South Tyneside District Hospital has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by Eve Oakley - Posted on 21 January 2024
After going to a&e was treated as an outpatient in sdec, admitted to eau, then to ward 3. Every single person, including medical staff, domestics and kitchen staff involved in my care were fantastic. The nurses literally never stopped yet always had lovely things to say. I'm so, so grateful and can not praise highly enough of this hospital.
Visited Accident and emergency services on January 2024
South Tyneside District Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Rita Oliver - Posted on 13 October 2023
recently had personal experience of ambulance, A&E, day unit, emergency assessment ward, ward 10 as well as x ray and scans. All staff were equally caring and pleasant. Witnessed some very difficult patients but staff were very courteous and caring as well as remaining professional at all times. Meals were delicious so congratulations to catering staff for binning the reputation of awful hospital food. Well done staff at South Tyneside. Keep up the good work. You deserve medals and don’t get your just rewards but are appreciated by the people you look after.
Visited Don't know on October 2023
Review titled South Tyneside District Hospital
Replied on 23 October 2023
Hello, Thank you for taking the time to leave your feedback. We are very grateful for your kind words and I am sure our staff will be pleased to hear you were happy with the care you received. To be recognised and to feel appreciated by the people we care for is very well received. We hope you are now recovering well. Kind Regards.
Provided by Care opinion
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Review titled Excellent care for my adult daughter
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Perfect care from start to finish, my daughter was so well cared for when attended the a&e department last Friday afternoon,
Visited Accident and emergency services on October 2023
Review titled South Tyneside District Hospital
Replied on 23 October 2023
Hello, Thank you for taking the time to leave your feedback. We are pleased to hear your daughter received great care in our emergency department. We hope your daughter is recovering well. Kind Regards.
Provided by Care opinion
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Review titled Great nursing staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Nursing staff were excellent consultant s non existent telling you what is wrong left hospital previously with out even knowing what was wrong with me had to go to local GP for information
Visited General Surgery on June 2023
Review titled South Tyneside District Hospital
Replied on 11 July 2023
Hello, thank you for your message. We are pleased to hear our nursing staff were excellent. Sorry you did not have a good experience with the Consultant. Please ask for further information at your next appointment, if you don't understand or if you need support to receive the information. Kind Regards
Provided by Care opinion
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Review titled Caring, Friendly, Efficient Staff
Rated 4 stars out of 5
by Catherine Anderson - Posted on 12 June 2023
An elderly relative attended the Surgical Elective Unit to have multiple teeth removed! All staff were friendly, helpful and efficient. They explained all important information very clearly!!! A comfortable atmosphere was created for myself and my relative which made the whole experience pleasant! Thank you to all.
Visited General Surgery on June 2023
Review titled South Tyneside District Hospital
Replied on 20 June 2023
Hello, thank you for your feedback. We are very pleased to hear our staff were friendly, helpful and efficient and you had a good experience in the department.
Provided by Care opinion
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Review titled Not good service/not confident medical staff
Rated 2 stars out of 5
by Annette Everson - Posted on 15 June 2023
Waited ages for care, offered me pain relief my bum, when I said no made to wait ages for oral. Not being informed/not told what is going on. Staff just chatting about stuff like holidays. Taken blood , not gentle enough
Visited Accident and emergency services on June 2023
Review titled South Tyneside District Hospital
Replied on 20 June 2023
Hello, thank you for your feedback. All feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience. Should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
Provided by Care opinion
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
All nurses, doctors and healthcare assistants were helpful, made me at ease, listened to my issue and provided great support and solutions!
Visited Accident and emergency services on May 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi, thank you for your feedback. Its great to hear you felt at ease and our staff provided great support. Take care.
Provided by Care opinion
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Review titled Swiftly seen
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Took my daughter to Childrens urgent care due to injuring her hand during p.e at school.We we’re seen had X-ray and diagnosed within an hour.All staff so lovely,friendly and professional.I feel it is vital to have this service within my home town.Many people struggle to travel to Sunderland and back.
Visited Children's & Adolescent Services on May 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hi, thank you for leaving a message of thanks. It's great to hear you had a good experience at South Tyneside District Hospital and that you found our staff to be friendly and professional.
Provided by Care opinion
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Review titled Extremely important service
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I visited the children's urgent care centre with my daughter after repeatedly contacting the gp and not getting an appointment. All of the staff we encountered were friendly, kind, and compassionate. This service is so important especially for children when gp appointments are so rare.
Visited Children's & Adolescent Services on May 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hello, thank you for your message. We are sorry you struggled to get a G.P appointment. We are pleased our staff were kind, friendly and compassionate. We also understand how important the Children's Urgent Care Centre at STDH is for the local community.
Provided by Care opinion
Information supplied by South Tyneside NHS Foundation Trust