South Tyneside District Hospital
Harton Lane, South Shields, Tyne and Wear, NE34 0PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Courtney McQuillan - Posted on 12 May 2023
I took my 1 year old daughter to the children’s urgent care when she started being sick after a head injury. The nurse practitioners were great with her, so patient and understanding that she was only young and didn’t understand what was going on properly. They played with her to help distract her when they needed her observations and made it a good experience. I was only there an hour in total. They gave me medication for things they diagnosed while checking her out and even gave me paracetamol as it was late in the day and she kept spiking temperatures. The staff and nurse practitioners are always lovely and friendly. They never make me feel like I shouldn’t have attended and reassure me it’s what they’re there for. As a person who doesn’t drive but lives ten minutes away from this hospital it’s ideal and means I don’t have to sit hours in Sunderland A&E
Visited Children's & Adolescent Services on May 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hello, thank you for your feedback. We understand how worrying it can be when a little one is unwell and how reassuring it is when the doctors and nurses put you at ease. We are pleased to hear your daughter received great care and attention. We also understand how important it is for you as a mum to have this service locally. We will pass on your thanks to the team.
Provided by Care opinion
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Review titled Amazing Service
Rated 5 stars out of 5
by Teresa Hearst - Posted on 12 May 2023
I attended A & E as I had been referred by 111 to see a GP in the urgent care centre, however there was no GP on call so I had to wait and be seen by A and E, I found everyone to be really helpful. Although there was a lengthy wait when I was seen the nurses and doctors were amazing, I was given IV antibiotics and follow up appointment given for the following day at the Ambulatory Care Department for follow up IV antibiotics due to a re-occurring infection which my GP does not seem to be doing anything about. I was given scans and the Nurse Practitioner was writing to my GP to advise of the further care needed. Absolutely outstanding care and service provided throughout.
Visited Accident and emergency services on May 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hello, thank you for your feedback. We are pleased that you received great care and that the service you received from our doctors and nurses was outstanding. Also great to hear that follow up care in the community was arranged. We will pass on your thanks to the teams concerned.
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Amy Jackson - Posted on 12 May 2023
Children's urgent care is vital to South tyneside. The are fantastic with kids, 5* service, very quick and always reassuring parents
Visited Children's & Adolescent Services on May 2023
Review titled South Tyneside District Hospital
Replied on 06 June 2023
Hello, thank you for your feedback. We are pleased to hear the Children's Urgent Care Centre staff are fantastic with the children and reassuring to parents.
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Waiting times weren't long, all staff great, happy with care provided. Hospital very clean and tidy
Visited Accident and emergency services on May 2023
Review titled South Tyneside District Hospital
Replied on 06 June 2023
Hello, thank you for your feedback. We are pleased you didn't wait long for your appointment and that you were pleased with the care you received at South Tyneside District Hospital.
Provided by Care opinion
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
i have been on a number of occasions over the past few months adults and children's and i can honestly say the care received on both parts has been outstanding i have also attended other emergency cares within the region and will always choose southtyneside
Visited Accident and emergency services on April 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hi, thank you for your feedback regarding our services at South Tyneside District Hospital. We are pleased to hear you are happy with the care you have received.
Provided by Care opinion
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Review titled Quick and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
Advised by 111 to go down, I was triaged, seen and on my way home within 45 minutes. Friendly and helpful staff too
Visited Accident and emergency services on April 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi, thank you for your feedback. We are pleased you received prompt care at South Tyneside District Hospital and that the staff were friendly and helpful too.
Provided by Care opinion
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Review titled Never disappointed
Rated 5 stars out of 5
by Natalie Gray - Posted on 12 May 2023
Staff are always helpful and very reassuring. They keep you at ease and answer any questions you have no matter how stupid they may seem. Brilliant services every time!
Visited Children's & Adolescent Services on April 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hello, thank you for your feedback. Great to hear such positive comments for our staff.
Provided by Care opinion
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Review titled Perfect
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2023
My son at 6 weeks old was very poorly and needed urgent care, if it was for south tyneside hospital being as close ass it is I would of been worried of taking him to Sunderland hospital, we were seen quick and officiant got him diagnosed and then an ambulance to Sunderland where we spent 2 nights, but if it wasn't for the doctors and nurses at South tyneside I don't no what I would of done so I am forever thankful to them all and it needs to remain open for the the rest like mothers that can't get to Sunderland hospital unless they drive
Visited Children's & Adolescent Services on April 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi, thank you for your message. We hope your little boy is doing well now. It is a worrying time when they are poorly and so young. We are pleased you received good care at South Tyneside Urgent Care for Children. We know it is such a vital service for the local community. We will pass on your thanks to the team.
Provided by Care opinion
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Review titled Amazing!
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Nurses and doctors are amazing in childrens A&E couldnt imagine not having this centre, if this centre was to move or shut down i would not be able to get my children seen as i dont have any transport to any other hospital
Visited Accident and emergency services on April 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hello, thank you for your feedback. We are very appreciative of our Children's Urgent Care Centre at South Tyneside Hospital and also our hard working staff. We will pass on your thanks to the team.
Provided by Care opinion
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Review titled Exceptional service
Rated 5 stars out of 5
by Andrew - Posted on 26 April 2023
Referred from my GP’s to attend the hospital to rule out that there wasn’t anything sinister happening to me. From the reception staff to nurses and doctors in A&E to the staff in X-ray and Pharmacy everyone was exceptional and efficient. I was diagnosed and treated within an hour and a half which is incredible. Thank you
Visited Accident and emergency services on April 2023
Review titled South Tyneside District Hospital
Replied on 03 May 2023
Hello, we are very pleased to hear you were happy with the care you received at hospital and that it was exceptional and efficient. We hope you are doing well.
Provided by Care opinion
Information supplied by South Tyneside NHS Foundation Trust