South Tyneside District Hospital
Harton Lane, South Shields, Tyne and Wear, NE34 0PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Childrens accident emergency
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Absolutely god send to have this children a&e as we need this in South Tyneside as gps we can't get in to half the time we need to keep this open
Visited Accident and emergency services on March 2023
Review titled South Tyneside District Hospital
Replied on 06 June 2023
Hello, thank you for your feedback. We are grateful to have the Children's Urgent Care Centre at South Tyneside District Hospital and we acknowledge the appreciation the local community has for this service.
Provided by Care opinion
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Review titled Great practice.
Rated 5 stars out of 5
by Holly Rendall - Posted on 12 May 2023
I brought my 12 month girl into the children's a and e numerous times and both times the experience and service has been fantastic
Visited Accident and emergency services on March 2023
Review titled South Tyneside District Hospital
Replied on 06 June 2023
Hello, it is great to hear you have received fantastic service especially when you have needed it for your daughter.
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Review titled Exceptional Staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
We were at the main reception at about 13.00hrs on 28.3. The Receptionist on duty was exceptionally professional and courteous. Interacting with her showed me how bad some of my experiences have been. She was amazing.
Visited Don't know on March 2023
Review titled South Tyneside District Hospital
Replied on 12 April 2023
Hello, it is really great to hear that our receptionist was exceptionally professional and courteous. We will share your kind feedback with our receptionist who was on duty.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I hurt my knee wasn’t able to walk went to a and e was seen in urgent care had a little wait but staff were excellent with me got a wheel chair pain relief as I had damaged my ligaments in my knee I don’t drive so would struggle getting to Sunderland it would be a travesty to lose our wonderful hospital and staff
Visited Accident and emergency services on February 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hello, thank you for your feedback. We are pleased you received excellent treatment and our staff supported you whilst at hospital. We hope you are recovering well.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I have 4 children, and have visited children’s A&E a number of times in the past year. More so because it is so difficult to get a GP appointment. Every single time, the staff have been kind and caring, courteous and appreciative of our personal circumstances. I would highly recommend using the service if needed.
Visited Children's & Adolescent Services on January 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hello, thank you for your message. It is great to hear our staff were kind, caring, courteous and understanding of your personal circumstances. We will pass on your thanks to the team.
Provided by Care opinion
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Review titled Great Children’s A&E
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Staff is extremely helpful and caring. There were at least 5 times in the last 12 months when I visited the children’s A&E with my little girl when she was poorly with UTIs, croup, ear infection, tonsillitis and other conditions that required antibiotics when I wasn’t able to get a GP appointment. This service is crucial to our local area. Otherwise I’d have to go to either Newcastle or Sunderland hospital which are much busier and much further away making it less accessible and more difficult to get quick help. The only downside is that it’s closed overnight so in case of emergency late in the night, the closest children’s unit are further away which isn’t ideal. The hospital in South Shields plays a vital role in the local community providing medical help and support to everyone in need in the area.
Visited Children's & Adolescent Services on January 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hello, thank you for your feedback. We are pleased that you have received great care for your daughter when you have needed the service over the last 12 months. We are pleased to hear the staff were helpful and caring. We will pass on your comments to the team.
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Review titled Great bunch of professionals!
Rated 5 stars out of 5
by Helen - Posted on 18 January 2023
I attended the Surgical Day Care unit at the hospital for surgery to correct a problematic bunion and toe. From the moment I registered my attendance, staff were pleasant, professional and respectful. I was kept informed at every stage of the procedures that were to be performed by the surgeon and appointed nurses. Every credit to all of the teams who worked extremely hard, on a busy schedule, which ran like clockwork. This filled me with great confidence, not only for my own successful outcome, but admiration for a great bunch of professionals I had the pleasure to meet on the day.
Visited Orthopaedics on January 2023
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
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Review titled excellent treatment
Rated 5 stars out of 5
by Suzanne McDermott - Posted on 11 January 2023
Received excellent treatment by all of the staff involved. Although the place was busy the staff where always helpful and kept me informed at each stage. Thank you all.
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Excellent service under pressure.
Rated 5 stars out of 5
by Sarah Davis - Posted on 08 January 2023
I attended A&E yesterday with my boyfriend, it was busy as we expected but ran smoothy. We were there a total of 3 hours and received excellent care.
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you and your partner were well looked after during your hospital stay.
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Review titled Great care
Rated 5 stars out of 5
by L Armstrong - Posted on 13 May 2023
We had around an hours wait but the staff were lovely and the care given to my son was perfect, we all left reassured that he would have a speedy recovery. I am so glad this department is available as its local and easy to get to
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi thank you for your message of thanks. We are pleased your son received great care and we hope he is recovering well. We will pass on your thanks to the team.
Provided by Care opinion
Information supplied by South Tyneside NHS Foundation Trust