South Tyneside District Hospital
Harton Lane, South Shields, Tyne and Wear, NE34 0PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about South Tyneside District Hospital.
Reviews
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Review titled excellent treatment
Rated 5 stars out of 5
by Suzanne McDermott - Posted on 11 January 2023
Received excellent treatment by all of the staff involved. Although the place was busy the staff where always helpful and kept me informed at each stage. Thank you all.
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Excellent service under pressure.
Rated 5 stars out of 5
by Sarah Davis - Posted on 08 January 2023
I attended A&E yesterday with my boyfriend, it was busy as we expected but ran smoothy. We were there a total of 3 hours and received excellent care.
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you and your partner were well looked after during your hospital stay.
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Review titled Great care
Rated 5 stars out of 5
by L Armstrong - Posted on 13 May 2023
We had around an hours wait but the staff were lovely and the care given to my son was perfect, we all left reassured that he would have a speedy recovery. I am so glad this department is available as its local and easy to get to
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi thank you for your message of thanks. We are pleased your son received great care and we hope he is recovering well. We will pass on your thanks to the team.
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Review titled Urgent Care Childrens
Rated 5 stars out of 5
by Niki - Posted on 12 May 2023
Absolutely fantastic service. Efficient and knowledgeable. Able to put my son at ease throughout whole time there. Would recommend this service to everyone. So handy knowing we have it within South Shields as gives us parents peace of mind
Visited Accident and emergency services on January 2023
Review titled South Tyneside District Hospital
Replied on 18 May 2023
Hello, thank you for your feedback about our Children's Urgent Care Centre at South Tyneside District Hospital. We are pleased to hear our staff put your son at ease and it was an efficient service.
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Review titled Dedicated staff
Rated 5 stars out of 5
by Gerard Hudson - Posted on 26 January 2023
I was admitted to South Tyneside hospital with a lung infection and spent a week there. The treatment was first class. I was particularly impressed with the dedication, kindness and professionalism of the nursing staff who were working under intense pressure. It was a privilege to see how they coped despite all the pressures on the NHS. Other staff including cleaning staff, porters and medical staff were equally wonderful. They all should be commended on their dedication and I thank them all for the wonderful treatment I received.
Visited General Medicine on December 2022
Review titled South Tyneside District Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
I went in for my daughter who had a bad chest. They were amazing with her (she was 6 months at the time)
Visited Accident and emergency services on December 2022
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi, thank you for feedback. We are pleased your daughter received amazing care. So reassuring when they are so young.
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Review titled Children accident and emergency
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Went to children’s accident and emergency was seen instantly at the first desk gave a brief explanation of the problem for my son was then sent to wait in the waiting area was called straight in pretty much to get his oxygen levels etc checked, then back to waiting room waited around 20 mins then seen and issue was looked over and resolved very quick and efficient service
Visited Accident and emergency services on December 2022
Review titled South Tyneside District Hospital
Replied on 06 June 2023
Hello, we are very pleased to hear your son received good care and attention at South Tyneside Children's Urgent Care. We hope your son is well.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
My son was hurt during a get together at inflatanation. He was unable to use his fingers and his hand was very swollen. The nurses in the children's A&E were extremely busy on the day we arrived but I found each and every one of them to be polite, caring and took time to speak with my child to help reduce his anxiety over what was to come. The care he received was of a high standard and following and x-ray we were dismissed and given clear instruction for aftercare. The staff in this area of the hospital are fantastic. We are very lucky to have the A&E in South Shields, as it it close to get to for those without their own travel .
Visited Children's & Adolescent Services on November 2022
Review titled South Tyneside District Hospital
Replied on 17 May 2023
Hi, thank you for taking the time to leave a message of thanks. We are pleased to hear you received a high standard of care and we hope your son is recovering well.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
Been to a & e tonight. Was in minor injuries for 3 hours, waiting room was really busy. Doctor sat in his office and managed to see 2 people in 3 hours. At 10pm after a 3 hour wait we were all told to go to the main a & e. The wait was 4 hours. I asked where we would go in queue as already waited 3 hours was advised we would start again from bottom of the list. Absolute joke.
Visited Accident and emergency services on November 2022
Review titled South Tyneside District Hospital
Replied on 05 January 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your stay and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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Information supplied by South Tyneside NHS Foundation Trust