Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Do not listen
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
I have spent 11 days in hospital following several falls, eventually ended up in a ward which was mainly run by untrained staff. Completely focused on a number, woken up at some ridiculous hour and forced out of bed to walk to the toilet and made to wash in a small sink. The staff in general do not listen to you and repeated mistakes not handed over. Completely disempowered made to feel like a child. Example of this prescribed water tablets and asked to use a commode at 1.30 am and again at 5.30 and told by health care assistant that I was making to many times, on one occasion I was desperate to go to the toilet and staff were more interested in a staff member who was pregnant despite being opposite to me, felt invisible until one of the domestic staff went over and told her I needed a commode and then she made excuses. When eventually discharged as I needed hospital transport to get home, having spent most of the day waiting for discharge papers and medication I had to leave without either and still waiting for both despite being home for over 24 hours, they claimed that they had come but I didn’t answer the door. Which unless they came after 9 o’clock was complete rubbish as I didn’t hear a thing. Overall the care received was appalling I am at the stage where despite what happens I will not go back. The only person who clearly looked at the bigger picture was a consultant, who was covering while the junior doctors were on strike, I have to say he was brilliant and clearly an expert, if it wasn’t for him I would probably still be there being cared for by untrained staff.
Visited Chronic Obstructive Pulmonary Disease on March 2023
Review titled Southend Hospital
Replied on 16 March 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Wonderful speedy kind professional service, thank you
Rated 5 stars out of 5
by Mark Anderson - Posted on 02 March 2023
We were checked in at A&E within 5 minutes and shown to Zone F as our son had a minor injury. The lovely ENP then saw us within a further 5-10 minutes and assessed/cared for our shocked son who has special needs and was distressed promptly and patiently and kindly, we had perhaps a 20 minute wait a x-ray who again were great, then back to the ENP who reviewed the x-rays with a colleague as we were returning and then diligently bandaged our son, got the antibiotics we need there and then in the room, gave us clear and helpful advice on how to look after the lacerated fingers. This was the best of the best of the NHS, we were probably no more than 90 minutes in the building, everyone we saw should be proud of the professional, kind and speedy service above all the ENP who was truly wonderful. This just shows how brilliant the NHS can be and often is. Thank you all very much from the bottom of our hearts, it meant a lot to us.
Visited Accident and emergency services on March 2023
Review titled Southend Hospital
Replied on 06 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Exceptional
Rated 5 stars out of 5
by David Morgan - Posted on 02 February 2023
I attended the physiotherapy dept for a first appointment having been referred by GP for knee problem. The examination & consultation were conducted with an exceptional level of professionalism, empathy and good humour.
Visited Physiotherapy on February 2023
Review titled Southend Hospital
Replied on 03 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled X Ray Department Scan 5.2.2023
Rated 5 stars out of 5
by Peter Hynds - Posted on 08 February 2023
My wife and I are once again indebted to SGH for providing excellent professional service. The staff helped my wife to relax as she was very nervous about the procedure. We are very grateful for the care and consideration received, a big thank you to all staff for their efforts to please. My experience of SGH goes back to the 1970’s and I have never had cause to complain or criticize. Thank you!
Visited Don't know on February 2023
Review titled Southend Hospital
Replied on 08 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
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Review titled Inappropriate
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2023
This is what was text to my father after his death We would like you to think about your recent experience of our Inpatients department at Southend University Hospital. Overall, how was your experience of our service? 1 for Very good, 2 for Good, 3 for Neither good nor poor, 4 for Poor, 5 for Very poor, 6 for Dont know. Please reply today, your feedback is anonymous & helps us improve our service. Contrary to warnings that may appear on your phone . Please text stop if you do not want to receive further texts requesting feedback. Thank You. I think your feed back service should be reviewed
Visited Cardiology on February 2023
Review titled Southend Hospital
Replied on 01 March 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Useless communication
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
Why is it so difficult to get information when a relative has been taken to A&E? I have been trying for hours and no one answers the phones. No one has contacted the family to give us an update. Last time it was 48 hours before we managed to speak to anyone. Unfortunately we live a long way from the hospital so can’t just pop in to find out how our relative is. Communication when a loved one is sick is key and this place fails at every turn. I appreciate that A&E is a busy department but a 30 second phone call to reassure family is not a big ask. Dread it when my relative has to go in, which unfortunately, happens often as she is 90+.
Visited Accident and emergency services on February 2023
Review titled Southend Hospital
Replied on 06 February 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Effective professional service
Rated 5 stars out of 5
by Charlotte George - Posted on 01 March 2023
On Sunday 26th at about 1800 I attended A&E with a suspected broken big toe. Initial reception staff were very efficient, I was sent for examination immediately, X-ray carried out within 5 minutes, seen again, treated and discharged. Staff were so polite. Whole procedure took 45 minutes. First class service. Well done everyone involved.
Visited Accident and emergency services on February 2023
Review titled Southend Hospital
Replied on 03 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Southend Hospital - Cardiology day unit- Superb experience
Rated 5 stars out of 5
by Mike F - Posted on 16 February 2023
I attended the cardiac day care unit for a procedure. On arrival I was great with warmth and professionalism, taken strait through to my bay........absolutely no waiting! The procedure was swiftly undertaken and the staff reassuring, compassionate and extremely humorous, which certainly helped to take my mind off of the procedure. A truly great experience, well done and thank you.
Visited Cardiology on February 2023
Review titled Southend Hospital
Replied on 20 February 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
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Review titled Long long Hours wait
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Now I don’t like leave negative reviews! But I thinking this hospital need more doctors and nurses! I going at 5:30pm and till 23.25 still wait . I understand is busy ! But I just look like no one care ! In the end I walk away ! Very disappointed! I been in Southend hospital plenty time before ! Never like this before !
Visited Accident and emergency services on January 2023
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Fantastic Service
Rated 5 stars out of 5
by Les Parrott - Posted on 21 January 2023
I went to A&E with a suspected stroke, i was see immediately, after tests i was diagnosed with Bell's Palsy, at the time i was so scared but the staff were fantastic, you all deserve the rises you are striking fo, long live the NHS
Visited Accident and emergency services on January 2023
Review titled Southend Hospital
Replied on 23 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will pass this onto the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust