Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and professional
Rated 5 stars out of 5
by Les Lamb - Posted on 18 January 2023
The audiology department helped my 91 year old Mum improve the function of her hearing aids. They showed great kindness and have made a huge difference to her hearing. They also took the time to explain the next step to her which may be Cochlea implants. Thanks you so much, you are a credit to your profession and the NHS.
Visited Ear, Nose & Throat on January 2023
Review titled Southend Hospital
Replied on 20 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will pass this onto the team who took care of your Mum. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Hayley Williams - Posted on 06 January 2023
The nurses during my procedure today were all amazing at making me feel at ease. It just seems to come natural to them. The student nurse in the room was so reassuring and caring she deserves an extra special mention. Thank you to all the nurses at Southend Hospital for continuing to take a lot of stress out of unpleasant or worrying examinations and procedures.
Visited Gynaecology on January 2023
Review titled Southend Hospital
Replied on 09 January 2023
Good morning, Thank you very much for taking the time to post your feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great Staff
Rated 5 stars out of 5
by MR John TILLER - Posted on 31 January 2023
I attended the Urology outpatients to have my catheter changed. The nurse came to me in the waiting room to advised me would be about 10 mins late for my appointment and to check I was OK. As usual the nurse was both friendly and efficient when I was taken for my procedure. Unfortunately the nurse on this occasion found it impossible to fit a catheter although she tried many times. Fortunately she managed to get a person from the minor ops dept. close by to try. Again they were unsuccessful in inserting a catheter. I was then taken to the minor ops dept. to await further investigation and treatment. My original nurse did not leave me until she was sure I was being cared for and in good hands. I didn't have to wait long before I was taken in to have a camera inserted to find the correct entry point and a wire trace put in for the catheter to follow. I left satisfied I had received excellent treatment by all the staff who were at all times friendly and smiling. I cannot praise the staff in the urology enough for their excellent work, Southend Univerity Hospital can be very proud of them all.
Visited Urology on January 2023
Review titled Southend Hospital
Replied on 02 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Day Assessment Unit (Prittlewell)
Rated 5 stars out of 5
by Peter Hynds - Posted on 31 January 2023
My wife and I attended the above unit from 9.00am to 14.00pm. We are both extremely grateful for the very kind, professional and considerate service provided to my wife. The entire Staff Group are worthy of the highest praise, and have our full support in the search for a fair and well deserved pay settlement. Please accept our sincere gratitude.
Visited Don't know on January 2023
Review titled Southend Hospital
Replied on 02 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of your wife. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Hayley Williams - Posted on 06 January 2023
The nurses during my procedure today were all amazing at making me feel at ease. It just seems to come natural to them. The student nurse in the room was so reassuring and caring she deserves an extra special mention. Thank you to all the nurses at Southend Hospital for continuing to take a lot of stress out of unpleasant or worrying examinations and procedures.
Visited Gynaecology on January 2023
Southend Hospital has not yet replied.
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Review titled Marvellous ENT Department
Rated 5 stars out of 5
by David John McDonagh - Posted on 02 December 2022
I visited ENT Department December 1st for the first time for my Tinnitus and hearing problems. I was treated very professionally and kindly. I couldn't praise the two people we saw first for my hearing and then for my Tinnitus enough. We couldn't have had a better experience all the staff were brilliant.
Visited Ear, Nose & Throat on December 2022
Review titled Southend Hospital
Replied on 05 December 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
I was diagnosed with a bladder cancer and in 3 weeks got surgery, urology staff is a fantastic team, I want mention the staff of Recovery Unit for all help they gave me, last to mention as well is the staff of Princess Anne ward, I conclude with a enormous thank you to all.
Visited Urology on December 2022
Review titled Southend Hospital
Replied on 19 December 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Text appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
Need to tell us what building or floor cardiology is located, when sending a text appointment, is which is very unhelpful, especially when you can’t get through to anyone on the phone.
Visited Cardiology on December 2022
Review titled Southend Hospital
Replied on 09 December 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Distressing experience
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
My very Ill father was sent to hospital in an ambulance as medically expected. He waited 28 hours in a dirty portacabin with no food. After complaining numerous times to extremely rude nurses through the night we were sent to see a sister the next morning who was horrified by our experience. We saw somebody superior who apologised but could not help us. The nurses I have had experience with had made me accept the nhs is broken. My experience has not seen overworked staff just inefficiency and totally unacceptable service
Visited Accident and emergency services on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled My stay from A & E to Edmund Stone and Eastwood Ward
Rated 5 stars out of 5
by Patricia Abbs - Posted on 21 December 2022
I was suffering from postural hypertension. I cannot praise the whole hospital enough. These doctors nuses and auxiliaries are under so much pressure. I was at 1st in the ambulance handover hub. Then admitted to A & E I was then looked after by wards Edmund Stone and Eastwood Ward Considering how busy these people are they gave me the best treatment during my stay and they deserve every penny of a payrise. I cannot thank you all enough for all your kindness and hard work for getting me better. Please support your local hospital it is an amazing hospital with amazing staff
Visited Don't know on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust