Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Southend Hospital.
Reviews
-
Review titled Staff rude
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2023
I thought Southend hospital a&e department was really good till these last couple of months there being disrespectful to me I've been in and up a&e with chest tightness pain on left side of body and waiting all night till the next morning to finally see a doctor every time I tell the staff at the desk I'm in pain and when am I going to see a doctor they tell me to sit down they call the heart doctor and start having a laugh about me the doctor comes out and says to me what do you want to happen and I say I want answers and I his pain to go away I'm not a person to come up to a&e I'm normally get on with it but I know my body and something not right oh also I've had to wait 12 hours to finally get seen and that's not right
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 25 April 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333 or email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Terrible Service No one answers the phone
Rated 1 star out of 5
by Raymond Moore - Posted on 10 April 2023
Tried to find out what had happened to a 92 year old man admitted From a care home. ( I’m down as next of kin). The phone service is automated it’s ok if you know the ward the person is in. I traveled to the hospital to try and fine out where he was, I was told no information could be give as I was not a relative ( no one would even check to see if I was down as next of kin very frustrating. I ended trying several wards before some person had the decency to look up records and directed me to the ward he was in. When you are concerned about a person it would be very nice to be able to talk to a human being to find out information, before having to travel.
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 11 April 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Quality Care received during March / April 2023
Rated 5 stars out of 5
by Peter Hynds - Posted on 17 May 2023
Once again, albeit belatedly, SGH have continued to provide excellent care and treatment to my wife. Special thanks to the Day Assessment Unit and Medication for the Elderly, Endocrinology and Gastro Entomology Departments.
Visited Don't know on March 2023
Review titled Southend Hospital
Replied on 19 May 2023
Good morning, Thank you very much for taking the time to post your feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled I feel so grateful
Rated 5 stars out of 5
by Gilli Nicholson - Posted on 29 March 2023
After having a hysterectomy, I just want to say that from the initial checks in the Colposcopy clinic, to the nurses at pre assessment, the wonderful nurses in pre op, the lovely staff in Eastwood ward and not forgetting the incredible consultant n operating staff, I received the more fabulous, caring and professional care. Any fears were kindly dealt with, I felt safe and kept up to date with what I was having done. I honestly cannot recommend Southend hospital highly enough. You are all hero’s ! Thank you
Visited Gynaecology on March 2023
Review titled Southend Hospital
Replied on 31 March 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the teams that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
Attended early Sunday morning and was referred to the GP team. I received very prompt and effective and professional service leaving the hospital after only 1.5 hours complete with a prescription. My only disappoint was that I was unable to respond to the text speaking feedback due to the fact that it was a premium rate. This is quicker than my GP has ever achieved.
Visited Accident and emergency services on March 2023
Review titled Southend Hospital
Replied on 07 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Radiotherapy Department
Rated 5 stars out of 5
by Steve James - Posted on 31 March 2023
Just completed 23 radiotherapy sessions. Staff are excellent,caring,compassionate and professional from the receptionist to to radiotherapy nurses/technicians Thank you all you’ve been outstanding. Many thanks
Visited Cancer Services on March 2023
Review titled Southend Hospital
Replied on 03 April 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Answer the phone please
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
I have received a letter from hospital, directing me to call the given number to arrange a follow up appointment , that is almost a year late. It states that I have teo weeks yo do so otherwise, it will be assumed I dont need it any more. I tried to call several times, on different days, but nobody never answered the phone.....what do I do, where do I go???????
Visited Orthopaedics on March 2023
Review titled Southend Hospital
Replied on 30 March 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Pick up your phone!
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
Useless, tried for 3 weeks to cancel an unsuitable appointment slot. Eye clinic answered my call once in 3 weeks calling every week day. When answered phone put straight back down without saying a word. I am under Orsett hospital, have been for nearly 20 years. There was no way I was going to Southend eye clinic, been there before and hated the place. This was my first follow up appointment in 4 years, even though I am supposed to be seen every 3-6 months. Other eye clinics answer their phones so I am not surprised Southend hospital has such a stinking reputation for all departments. I will now have to somehow try to book another appointment for the correct and competent eye clinic in Orsett. This is disgraceful that you cannot speak to someone about changing an appointment. Maybe if you weren’t so busy going on strike and actually doing the jobs you signed up for in caring for in and out patients there would be a better system in place. My appointment is for this afternoon, so, the appointment can’t be attended or given to somebody else. Complete waste of time and resources that unfortunately we have now come to expect from the NHS.
Visited Ophthalmology on March 2023
Review titled Southend Hospital
Replied on 15 March 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Rheumatology Education Group
Rated 5 stars out of 5
by Andy Exley - Posted on 15 March 2023
The Nurse/Doctor that presented the Educational Group used a Power Point presentation to explain all aspects of the medical condition, medication, and outcome/future treatment. It was very comprehensive and reassuring. We could ask any questions, that there may not have been time to address with a Consultant. It was a very positive addition to any consultation, if you are offered the chance to attend an Education Group it is worth attending.
Visited Rheumatology on March 2023
Review titled Southend Hospital
Replied on 15 March 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Treated with Respect.
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Had to take my father to a radiology appointment today and we were treated quickly and efficiently and really saw the human side of everyone we met. The CT scan was 15 minutes early and as we were waiting for radiology treatment the receptionist recognised my father was in huge discomfort with his back. She managed to find him a trolley to rest on and found him 2 pillows. She was amazing (I wish I could named her!). We only waited an hour of the "between 1 and 4 hours wait time" we were expecting. Dad was treated by 3 radiologist who remained calm and compassionate despite the extra time dad needed and treated him with the utmost respect. With all the "noise" around the NHS currently I felt credit needed to be given. I hope no one has to witness the suffering my dad is currently going through and today the staff at Southend were a saving grace. Thank you.
Visited Oncology - Clinical on March 2023
Review titled Southend Hospital
Replied on 13 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of your father. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust