Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Care and Efficiency
Rated 5 stars out of 5
by Richard Chatham - Posted on 27 January 2025
In 2024, I was referred to an Orthopaedics Surgeon by my Surgery for consideration of a shoulder problem. The Surgeon advised a Replacement joint and from that point onwards, I attended Southmead for Pre-Med and Preparation and the actual surgery. On each occasion I have to congratulate the staff from Reception through to Anaesthetist, Pharmacy, preparation and nursing and theatre staff for their care, consideration and kindness at all times. During my early appointments through to the day of surgery and afterwards, there appears to be a thread running through the whole hospital of efficiency and understanding coupled with an air of kindness. That kindness is so gratifying and supportive when one is submitting to serious surgery. I thank all the staff and volunteers for their support at all times during this episode. Please keep it up, it is a credit to you all from cleaner through to surgeons. Thank you.
Visited Orthopaedics on December 2024
Southmead Hospital has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Mervyn Quick - Posted on 03 January 2025
I was admitted for surgery for stage 3 skin cancer. From pre-op to the surgery, care in the ward and follow up checks. I was greatly impressed by the care taken and the expertise of all involved. The most impressive was the obvious dedication to their work and the manner in which it was carried out. Top marks all round
Visited Plastic surgery on December 2024
Southmead Hospital has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Mr and Mrs Jennings - Posted on 04 December 2024
Looked after by an excellent team of Surgeons, Doctors and Nurses and HCA in Urology. Also the reception team on Gate 21 level 3
Visited Urology on November 2024
Southmead Hospital has not yet replied.
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Review titled Terribly Rude Staff
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2024
The reception was very polite. The Physiotherapist who dealt with me and my 3 month old today was extremely rude!!! She was an older person, the younger person who dealt with us previously was lovely and kind but this person was extremely rude! Please sort out how your staff communicate with patients. Very unprofessional behaviour!
Visited Physiotherapy on November 2024
Southmead Hospital has not yet replied.
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Review titled Very unfriendly staff
Rated 3 stars out of 5
by Disappointed patient - Posted on 01 October 2024
Went today to have a us trans- Thoracic Echocarfiogram. Honestly from reception to the person that did the test. I have never seen people so unfriendly and some how rude. I have done the test before and the staff was very nice and made me feel comfortable. But this people today was unreal. There faces look like they didn't want to be there, therefore made me feel like I really didn't want to be there either!. When I done a comment about how one part of my neck was painful the person doing the test replied " I am not a Doctor you have to say that to your doctor" like if I wanted her to sort it out! I contained myself as I don't like to be rude but really? I am very aware she wasn't a Dr. It was a comment. I am so so dessapointed at some staff at Southmead hospital. Is unreal! How stack up and rude they can be at times. Absolutely unacceptable in an enviroment that should look after people. Anyway, I just wanted to drained out my frustration. Very bad experience. I really don't want ro return to that.
Visited Cardiology on October 2024
Southmead Hospital has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Amanda Sutton - Posted on 25 September 2024
I arrived For my 9.00 am appointment and had a very warm welcome at reception. The consultant was the best I have ever experienced. Knowledgeable, excellent manner. Congratulations to all involved from the chaperone to the consultant. I left the hospital feeling heard, understood and reassured.
Visited Gynaecology on September 2024
Southmead Hospital has not yet replied.
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Review titled Respiratory Ward
Rated 5 stars out of 5
by Leigh Dyer - Posted on 09 September 2024
On behalf of my Dad who was admitted to Southmead on 27.8.24 with bi-lateral blood clots on his lungs, I wanted to leave a review on his behalf to thank you to everyone involved with this care from the cleaners, catering, nurses and doctors. We couldn't fault the care and support given by the Team and would like to give a special thank you to a lady who I believe is a Trainee Nurse from Brazil who was so supportive to Dad and has such a genuine caring approach to patients and their families. Just want to say a huge thank you. Dad was really poorly when he was admitted but when discharged on 5.9.24 was so much better with the medical attention he received.
Visited Respiratory Medicine on August 2024
Southmead Hospital has not yet replied.
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Review titled Highly Recommend
Rated 5 stars out of 5
by R Jackson - Posted on 07 August 2024
I have had many surgeries over the years but my experience with this last one at Southmead Hospital Park View Theatres was amazing! I can not praise all staff enough from Pre Op assessment staff, Surgeons Secretary , OT, Theatre Staff , Aneathetists etc. All involved treated me with kindness, respect and humility at a time when one feels anxious and vulnerable. Thank you all for looking after me so well .
Visited Orthopaedics on August 2024
Review titled Southmead Hospital
Replied on 03 September 2024
Dear Patient Thank you for taking the time to leave such positive feedback. I'm sure you know that Park View Theatres are relatively new at the hospital, and everyone has been working very hard to ensure a good experience for our patients. I will ensure that the team hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Amazing treatment
Rated 5 stars out of 5
by Danny O'Driscoll - Posted on 01 September 2024
Went to cardiology for pacemaker,all the staff were wonderful,I was very anxious but was made to feel calm by everyone Nurses were professional but also kind and calming as were every one else from the porters to the Doctor and the surgeon who did the procedure. Thank you so very much.
Visited Cardiology on August 2024
Review titled Southmead Hospital
Replied on 03 September 2024
Dear Danny Thank you for leaving your feedback. I am pleased to hear that your recent cardiology experience was so positive. I will pass your kind words on to the team and wish you all the best for your ongoing recovery. Best wishes Leanne Malpas PALS and Complaints
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Review titled Very quick kind and professional
Rated 5 stars out of 5
by Maxine Vince - Posted on 10 July 2024
I found Southmead an amazing hospital huge like an airport with golf buggies to ferry me around with my fracture, I was seen early after arriving early and they were kind, thorough, professional and attentive in every department
Visited Orthopaedics on July 2024
Review titled Southmead Hospital
Replied on 07 August 2024
Dear Maxine Thank you for taking the time to leave such positive feedback. I wish you well in your recovery. Kind regards Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust