Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful, professional service from all the staff
Rated 5 stars out of 5
by Julia Faulkes - Posted on 19 March 2025
My husband was attended by the crew from Ambulance 7725 at our home. The were immediately reassuring, calm and highly professional. They stayed with us for a couple of hours looking after my husband whilst he was held in the A&E Long Corridor Cohort 1, and could not have been nicer people to have by your side when you were worried and stressed. The Corridor itself was well staffed by lovely Nurses and actually relatively quiet and comfortable. My Husband was later moved into an observation cubicle for a few hours whilst he was monitored and underwent several tests. All the Nursing staff were clearly rushed off their feet but were unfailingly cheerful and professional, even when dealing with a very drunk patient. The two Doctors who saw my husband were obviously busy but patiently spent a considerable amount of time checking my husband and were hugely professional. We genuinely couldn't have been better looked after by the wonderfully caring and highly motivated A&E team at Southmead Hospital and would like to express our sincere and grateful thanks.
Visited Accident and emergency services on March 2025
Southmead Hospital has not yet replied.
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Review titled Life saving
Rated 5 stars out of 5
by Robert Emberton - Posted on 18 March 2025
Hello I would like to submit my sincere thanks to all the doctors and nurses for my treatment of pneumonia. From the acute medical unit and ward 31A to 32A, my treatment and care was outstanding. Everyone was calm, courteous and very professional. Thank you so much for looking after me. Best regards Robert Emberton
Visited Accident and emergency services on February 2025
Southmead Hospital has not yet replied.
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Review titled Care and Efficiency
Rated 5 stars out of 5
by Richard Chatham - Posted on 27 January 2025
In 2024, I was referred to an Orthopaedics Surgeon by my Surgery for consideration of a shoulder problem. The Surgeon advised a Replacement joint and from that point onwards, I attended Southmead for Pre-Med and Preparation and the actual surgery. On each occasion I have to congratulate the staff from Reception through to Anaesthetist, Pharmacy, preparation and nursing and theatre staff for their care, consideration and kindness at all times. During my early appointments through to the day of surgery and afterwards, there appears to be a thread running through the whole hospital of efficiency and understanding coupled with an air of kindness. That kindness is so gratifying and supportive when one is submitting to serious surgery. I thank all the staff and volunteers for their support at all times during this episode. Please keep it up, it is a credit to you all from cleaner through to surgeons. Thank you.
Visited Orthopaedics on December 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear Richard Thank you for taking the time to leave such positive feedback. I will pass your kind words on to the teams involved in your journey through the orthopaedic service, who will be grateful for the recognition of their hard work. I wish you well with your ongoing recovery. Leanne Leanne Malpas PALS and Complaints Manager Patient Experience Team North Bristol NHS Trust
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Review titled Great Service
Rated 5 stars out of 5
by Mervyn Quick - Posted on 03 January 2025
I was admitted for surgery for stage 3 skin cancer. From pre-op to the surgery, care in the ward and follow up checks. I was greatly impressed by the care taken and the expertise of all involved. The most impressive was the obvious dedication to their work and the manner in which it was carried out. Top marks all round
Visited Plastic surgery on December 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear Mervyn Thank you for taking the time to leave such positive feedback. I will pass your kind words on to the team, who will be grateful for the recognition of their hard work. I wish you well with your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Mr and Mrs Jennings - Posted on 04 December 2024
Looked after by an excellent team of Surgeons, Doctors and Nurses and HCA in Urology. Also the reception team on Gate 21 level 3
Visited Urology on November 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear Mr and Mrs Jennings Thank you for your kind words. I will ensure that the Urology team see this positive feedback. With best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Terribly Rude Staff
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2024
The reception was very polite. The Physiotherapist who dealt with me and my 3 month old today was extremely rude!!! She was an older person, the younger person who dealt with us previously was lovely and kind but this person was extremely rude! Please sort out how your staff communicate with patients. Very unprofessional behaviour!
Visited Physiotherapy on November 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear patient I am sorry to hear of your experience. If you would like us to look into this further through the complaints process, please contact us via complaints@nbt.nhs.uk, and we would be happy to investigate. Leanne Leanne Malpas PALS and Complaints Manager Patient Experience Team North Bristol NHS Trust
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Review titled Very unfriendly staff
Rated 3 stars out of 5
by Disappointed patient - Posted on 01 October 2024
Went today to have a us trans- Thoracic Echocarfiogram. Honestly from reception to the person that did the test. I have never seen people so unfriendly and some how rude. I have done the test before and the staff was very nice and made me feel comfortable. But this people today was unreal. There faces look like they didn't want to be there, therefore made me feel like I really didn't want to be there either!. When I done a comment about how one part of my neck was painful the person doing the test replied " I am not a Doctor you have to say that to your doctor" like if I wanted her to sort it out! I contained myself as I don't like to be rude but really? I am very aware she wasn't a Dr. It was a comment. I am so so dessapointed at some staff at Southmead hospital. Is unreal! How stack up and rude they can be at times. Absolutely unacceptable in an enviroment that should look after people. Anyway, I just wanted to drained out my frustration. Very bad experience. I really don't want ro return to that.
Visited Cardiology on October 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear patient I am sorry to hear of your experience. If you would like us to look into this further through the complaints process, please contact us via complaints@nbt.nhs.uk, and we would be happy to investigate. Kind regards Leanne Leanne Malpas PALS and Complaints Manager Patient Experience Team North Bristol NHS Trust
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Review titled Wonderful experience
Rated 5 stars out of 5
by Amanda Sutton - Posted on 25 September 2024
I arrived For my 9.00 am appointment and had a very warm welcome at reception. The consultant was the best I have ever experienced. Knowledgeable, excellent manner. Congratulations to all involved from the chaperone to the consultant. I left the hospital feeling heard, understood and reassured.
Visited Gynaecology on September 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear Amanda Thank you for taking the time to leave such positive feedback. It is lovely to hear that your appointment went so well. It is essential that patients feel listened to and leave an outpatient appointment, feeling that there has been joint decision-making and a clear way forward. With best wishes Leanne Malpas PALS and Complaint Manager
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Review titled Respiratory Ward
Rated 5 stars out of 5
by Leigh Dyer - Posted on 09 September 2024
On behalf of my Dad who was admitted to Southmead on 27.8.24 with bi-lateral blood clots on his lungs, I wanted to leave a review on his behalf to thank you to everyone involved with this care from the cleaners, catering, nurses and doctors. We couldn't fault the care and support given by the Team and would like to give a special thank you to a lady who I believe is a Trainee Nurse from Brazil who was so supportive to Dad and has such a genuine caring approach to patients and their families. Just want to say a huge thank you. Dad was really poorly when he was admitted but when discharged on 5.9.24 was so much better with the medical attention he received.
Visited Respiratory Medicine on August 2024
Review titled Southmead Hospital
Replied on 03 February 2025
Dear Leigh Thank you for taking the time to leave such positive feedback. It is always lovely to hear that a patient has received good care. I hope your dad's recovery continued and that he is now well. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Highly Recommend
Rated 5 stars out of 5
by R Jackson - Posted on 07 August 2024
I have had many surgeries over the years but my experience with this last one at Southmead Hospital Park View Theatres was amazing! I can not praise all staff enough from Pre Op assessment staff, Surgeons Secretary , OT, Theatre Staff , Aneathetists etc. All involved treated me with kindness, respect and humility at a time when one feels anxious and vulnerable. Thank you all for looking after me so well .
Visited Orthopaedics on August 2024
Review titled Southmead Hospital
Replied on 03 September 2024
Dear Patient Thank you for taking the time to leave such positive feedback. I'm sure you know that Park View Theatres are relatively new at the hospital, and everyone has been working very hard to ensure a good experience for our patients. I will ensure that the team hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust