Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Urology dept , laser stone treatment
Rated 5 stars out of 5
by Steve - Posted on 20 May 2024
After 4 rounds of unsuccessful lithotripsy, I was finally Booked in for laser treatment, Every single person from reception To nurses, anaesthetist to consultant were absolutely outstandingly Helpful. Nothing was too much trouble and the care was brilliant. My one simple tiny complaint is I would have like to have had a little bit of communication after my operation. However I take on board They are super busy and have a lot of patients to deal with. Sincere grateful thanks.
Visited Urology on May 2024
Review titled Southmead Hospital
Replied on 21 May 2024
Dear Steve Thank you for taking the time to leave such positive feedback; I will ensure that the team hears your kind words. If you would like us to investigate further regarding the communication following your surgery, please email further details to PatientAdviceandLiaisonService@nbt.nhs.uk Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled A fine example of the NHS at its best.
Rated 5 stars out of 5
by Richard Jell - Posted on 21 May 2024
I don't where to start, I've just received a kidney transplant, my care has been absolutely amazing. All the staff have been so professional and courteous, can't fault the fantastic care I've received. I love the building,, it feels like a cathedral when you walk in, the wards and rooms are 5 star and the food, best I've eaten and I've good experience of different hospitals. The renal team team are the best and for first time I've actually got to see the pain management team who have helped with my recovery. My transplant was carried out by the most professional team, they really care that you're okay with every step and actually listen to any concerns. The ward staff have beyond wonderful. I couldn't be in better hands and am so grateful for the kidney and the care I've received. If only all NHS hospitals could be this good, let's hope the staff get paid truly for the effort they put in and it's great to see such a diverse staff from all around the world 🌈🙂❤️
Visited Nephrology on May 2024
Review titled Southmead Hospital
Replied on 22 May 2024
Dear Richard Thank you for taking the time to leave such lovely feedback. I have passed your comments to the Renal team. It is nice to hear of such a positive experience, and I wish you well with your ongoing recovery. With warm regards Leanne Malpas PALS and Complaints Manager
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Review titled Superb care.
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2024
I received spinal decompression surgery at Southmead. Everything about the hospital and my care was beyond reproach. The hospital is well organised and everything ran on time. This is very important to anyone going in for surgery who is worried about the process. The surgeons, doctors and nurses were all very professional, but above all friendly and caring. If I ever have to have treatment again I will choose Southmead.
Visited Neurosurgery on May 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave your feedback. It is pleasing to hear that you had such a positive experience. I will ensure that the team hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Superb experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2024
Three weeks ago I had an operation to clear out my carotid artery that was 90 per cent blocked. The surgeon explained the operation and the potential benefits with great clarity. The anaesthetist was extremely communicative and supportive. The nurse in the recovery ward was very empathic and friendly. All in all I received an excellent service which I cannot praise too highly. In addition the volunteers were most helpful in assisting us finding our way around the hospital.
Visited Vascular surgery on April 2024
Review titled Southmead Hospital
Replied on 14 May 2024
Dear Patient Thank you for taking the time to leave such positive feedback. It is always good to hear that patients feel supported and have been treated in a friendly and empathetic way. I wish you well in your ongoing recovery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled so uncomfortable
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
I am a 17 year old girl and I went to an appointment booked via my gp due to an issue prior to a medical abortion. this appointment was at 10:30 and i went in and told them my name. they had no record on this system for it but did have a note book with it. they then told me to sit down and wait which then 2 hours later they ask for my address. they then told me they can’t find anything etc. i finally got a room where 2 nurses ask why i was here so i explained. then one asks for a urine sample and blood tests. she leaves with not a word 20 minutes later someone comes in asking to do my blood pressure and pulse then leaves with not a word. 15 minutes later a doctor comes in once again asking what i was there for when i watched my gp call the person on call and told them everything and wrote it down. she then asks to do a vaginal exam (wasn’t there for that but i understand they’re checking things) she then asks for a blood test which i told her i already have she asked if i did yesterday and i said no a ladies just come in and she was confused. she then tells me i need to come back in a few days for a scan bare in mind that’s all i went there for. she told me they have no space today which i replied with so why was i booked in for an appointment today for a scan. if they didn’t have time why did i come. there was no communication from any of the doctors and nurses however the receptionist was lovely. i was sent off my way and i burst into tears all the way home. if young people get told they’re old enough to see doctors without their parents hospitals need to cater to that. how are they allowing a 17 year old girl coming in with problems due to an abortion and make her feel so uncomfortable and uneasy absolutely unacceptable.
Visited Don't know on April 2024
Review titled Southmead Hospital
Replied on 14 May 2024
Dear Patient I am sorry to hear about your experience. I am sure that it was very upsetting and not what we want for our patients. We would be happy to investigate further if you would find this helpful. Please email your experience with your name, date of birth, and hospital number to complaints@nbt.nhs.uk and we will support you through the complaints process. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled No MRI Head Scan Result
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2024
On 27th February I had an MRI head scan at Southmead. This was monitoring a small meningioma brain tumour. After nearly 8 weeks, I still have no result of the scan. I rang the secretary about a month ago and was told the scan had not yet been reported. Yesterday I received an appointment through the post for another head MRI scan (this time at Weston). I do not know why and could not get through to Southmead (not to the secretary or Pals). I think there has been a mix-up, but there is obviously a little unease about this. The same thing happened last year when the meningioma was monitored. The scan happened in February and no result (despite chasing) until May. I raised the issue then. The same was happening several years ago when my mother who had had a huge meningioma brain tumour was having scans. I raised the problem then. Nothing has changed. Such a wait for scan results is totally unacceptable. There is clearly a shortage of radiologists and probably neurosurgeons. But - whatever the cause - when something is clearly so wrong it needs to be called out. Otherwise it becomes the norm (as seems to have happened here) and what is clearly wrong starts to look OK. We are in a situation where - presumably because of shortages of staff - the result of a scan done in February also then becomes impacted by delays caused by the Easter break (in April) and probably also by the May bank holidays. It's crazy. (Let's hope the result comes before being impacted by the summer breaks too!)
Visited Neurosurgery on April 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear Patient Thank you for taking the time to leave your feedback. If you would like us to look into this further, please email us your name, date of birth, and hospital number. patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Expert, caring and swift treatment
Rated 5 stars out of 5
by Louise - Posted on 12 March 2024
After moving house my care of a long term condition was transferred to the Endocrinology Dept at Southmead Hospital. The hospital as a whole is clean and very well organised. I am always greeted by all staff, receptionists, nursing team and my consultant in a professional and kind way. At the first appointment I was offered a full review of all my needs and within months had a bone scan, heart ultrasound and blood tests reviewed with letters from the consultant to update me on what these results showed. My consultations are not rushed, they are personalised to my needs and the approach is always thoughtful and compassionate. Any questions I have are always answered clearly even if my symptoms don't relate entirely to the condition being treated for, I am still given advice, signposted to where I need or referred to a Dept who can provide help. Coordinating care with my GP (who is based in Wales where I live) has not been easy but again the consultant has made themself available to reply to emails and to ensure that there is continuity of care with my prescription changes and providing extra blood tests directly where the GP is unable. I feel confident that my health is looked after under the expertise of the Southmead Endocrinology team and I am pleased that my care was transferred here when I moved home.
Visited Endocrinology and Metabolic Medicine on March 2024
Review titled Southmead Hospital
Replied on 15 March 2024
Dear Louise Thank you for taking the time to leave such positive feedback. It is great to hear that everything went so well for you during recent appointments with Endocrinology, I will ensure that the team hear your kind words and I wish you all the best for your future treatment. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Outstanding care
Rated 5 stars out of 5
by Tony (Anthony) Woodhams - Posted on 29 April 2024
I have recently undergone pre operative assessment, major surgery and post operative recovery at Southmead Hospital, North Bristol NHS Trust. I would be grateful if you would put on record and pass on my thanks to all the staff who in any way cared for me. Throughout my entire stay I was treated with courtesy, consideration and the utmost professionalism and importantly my expectations were properly managed. The skill of the surgical and medical teams was truly exceptional and was supported by the assessment and specialist teams, Stoma nurses and nursing teams at every level. The domestic staff provided nutritious tasty food whilst the surroundings were kept immaculately clean by the friendly housekeeping staff. I have not named individuals but collectively you will know who you are: once again on behalf of my family and myself thank you so very much. Anthony ( Tony) Woodhams.
Visited Bladder cancer services on March 2024
Review titled Southmead Hospital
Replied on 14 May 2024
Dear Tony Thank you for taking the time to provide feedback on your experience. It is pleasing to hear of your positive stay with us at Southmead. I wish you well in your ongoing recovery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Amazing care
Rated 5 stars out of 5
by Susan Greatorex - Posted on 21 March 2024
I was diagnosed with breast cancer at end of November, from the initial diagnosis and biopsy to the two surgeries I have received, my care has been exemplary. Everyone played their part from the receptionists to the highly skilled surgeon . I felt listened to, informed and cared for at all times. An example of the best the NHS has to offer Thank you !
Visited Breast Surgery on March 2024
Review titled Southmead Hospital
Replied on 25 March 2024
Dear Susan Thank you for taking the time to leave your feedback. It is lovely to read such kind words and I will ensure that the Breast Care Team also get to read them. I send my best wishes for your continued recovery. Leanne Malpas PALS and Complaints Manager
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Review titled Great experience
Rated 5 stars out of 5
by John Phillips - Posted on 08 July 2024
From March 2024 to June 2024 my time being a patient was the best I could have wished for. Fabulous team of surgeons,nurses and specialist nurses in orthopaedics and infection clinic. They were at the end of the phone if I needed advice after being discharged. The communication certainly added to my recovery and I am grateful that I had a wonderful caring team. Thank you all
Visited Orthopaedics on March 2024
Southmead Hospital has not yet replied.
Information supplied by North Bristol NHS Trust