Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very quick kind and professional
Rated 5 stars out of 5
by Maxine Vince - Posted on 10 July 2024
I found Southmead an amazing hospital huge like an airport with golf buggies to ferry me around with my fracture, I was seen early after arriving early and they were kind, thorough, professional and attentive in every department
Visited Orthopaedics on July 2024
Southmead Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sue Hopkins - Posted on 10 July 2024
Had a follow up appointment in the Brain centre. The consultant was very kind, professional and answered all my questions and was able to reassure me.
Visited Neurology on July 2024
Southmead Hospital has not yet replied.
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Review titled Lovely Dr and nurses
Rated 5 stars out of 5
by Clive Wilton - Posted on 09 July 2024
I cannot fault the care and pleasant attitude of the medical staff I received on both my visits.However, one thing that does need sorting out is the general phone line that deals with all queries, I rang twice as I needed to speak to urology and was told to leave a message, unfortunately no one rang back.but as I said the medical staff are lovely.
Visited Urology on July 2024
Southmead Hospital has not yet replied.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Hywel Davies - Posted on 04 July 2024
The people who cared for my mother during her last days were without exception, kind, professional and hard working. They made her final hours peaceful and dignified. I will always be grateful to them. The NHS is a remarkable organisation and is fortunate in having such exceptional people working for it.
Visited Palliative care on July 2024
Southmead Hospital has not yet replied.
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Review titled amazing service
Rated 1 star out of 5
by simon grant - Posted on 06 June 2024
I came in with severe back pain, which was renal colic - I was seen by a triage nurse, consultant in charge and had a CT within 1 hour. I was in extreme pain and the nurses were amazingly quick in providing analgesia. The urology registrar came down as soon as he was contacted and was very informative, kind and extremely helpful. Truly amazing service from a+e and urology.
Visited Accident and emergency services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Simon Thank you for taking the time to feedback about your experience in the Emergency Department. I understand that Renal colic is incredibly painful, and it must have been distressing for you. I am pleased to hear of such a positive outcome and that you felt the service you received was amazing. I send my best wishes for your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Excellent care and communication
Rated 5 stars out of 5
by Trudy Crew - Posted on 18 June 2024
My husband was seen by the Plastics Consultant and Skin Cancer Specialist Nurse today and we feel we must praise them for the excellent care he received. His treatment plan was fully explained and information booklets given with phone numbers to call if any concerns or worries Absolutely first class service from this team who had everything coordinated to perfection Thank you
Visited Cancer Services on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Trudy Thank you for leaving such positive feedback. I will ensure that the team hear your kind words. I send my best wishes for your husband's ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Exemplary Care
Rated 5 stars out of 5
by Joanna - Posted on 12 June 2024
I attended A&E and had to stay 2 nights on the neurology ward. I cannot fault the care I received. Staff were friendly, kind and highly experienced, communicated well with me throughout. I had all the appropriate investigations and was taken seriously, treated with dignity and respect. I work for the NHS myself and makes me proud to be part of this organisation. Thank you so much
Visited Neurology on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear Joanna Thank you for taking the time to leave such positive feedback. I am glad your stay on the neurology ward went well and that you were treated how we would all like to be treated. Thank you for your hard work within the NHS, and I send my best wishes for your ongoing recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Outstanding care at the Breast Clinic
Rated 5 stars out of 5
by Linda Lawrence - Posted on 11 July 2024
I received outstanding care at the Breast Centre Clinic. I initially attended for a mammogram, ultrasound scan and a biopsy. I subsequently attended an appointment for a vacuum excision. At every stage the kindness, help, support and skill of every member of the team was exceptional. The greeting you receive on arrival, being collected and escorted to the treatment room, having procedures clearly explained and then being undertaken with such expertise and skill is extraordinary. Results were discussed by phone with consultants who explained clearly the next steps and this was very reassuring and incredibly helpful. Thank you for everything you do with such care.
Visited Breast cancer services on June 2024
Southmead Hospital has not yet replied.
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Review titled release pathway not discussed, just put in place
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
After a long stay in A'E my husband was on a ward. Medical care good but almost no physio, they just seem to assume that after a few steps he is ready for home, we are both very elderly and no one discussed with me the ongoing pathway which he was put on, I felt slightly bullied and walked over, with my health and ability to cope being ignored, I know they need the beds, I can give a high score to the medical staff but I think that because he is old physio wanted to send him home and expect him to become bed-bound. I asked after Home first but was told it was not available at Southmead hospital which I know is incorrect. I expected to see him dumped on the doorstep without warning. This has caused great stress for both of us
Visited Rehabilitation on June 2024
Review titled Southmead Hospital
Replied on 04 July 2024
Dear carer Thank you for taking the time to leave your feedback. I am sorry that your husband's experience did not go as planned. We are happy to investigate further if you want to contact us with more details. Please email the Patient Advice and Liaison Team at patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by John Hughes - Posted on 23 May 2024
My wife had an appointment with the Neurology Unit Rehabilitation Medecine Group; we were very grateful for the treatment provided by the Doctor and Physiotherapist. It was very thorough and professional throughout but always friendly. Thank you.
Visited Neurology on May 2024
Southmead Hospital has not yet replied.
Information supplied by North Bristol NHS Trust