Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Compassionate and Caring
Rated 5 stars out of 5
by Camran Ahilan - Posted on 24 March 2024
All staff on A and E were hugely understanding and accommodating, I felt terrible for being there and wasting important time but I was reassured by all staff that nothing was too much trouble. One of the male nurses on the ward was very kind and there was also a young lad porter in a red t shirt who was incredibly sound- I cannot thank all the staff here enough and I am sorry for any problems/trouble caused as I know how busy it was and how essential the staff are
Visited Accident and emergency services on March 2024
Review titled Southmead Hospital
Replied on 25 March 2024
Dear Camran Thank you for taking the time to leave your feedback about your visit to the Emergency Department (ED). It is pleasing to hear of such a positive experience, and I will share your words with the ED team. With warm regards Leanne Malpas PALS and Complaints Manager
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Review titled Thanks so much for great care
Rated 5 stars out of 5
by Tracey M - Posted on 06 April 2024
Please convey my thanks to the surgical, nursing, anaesthetic and the operation department practitioner team who looked after me so well on 4 March when I went in for my gallbladder surgery at Southmead Hospital. I was very nervous and put at ease with laughs and banter. It did me the world of good! I would also like to pass on my thanks to the staff on ward 7b (not a gastro/surgical ward, but they welcomed me and were very kind nonetheless) who took care of me overnight. I have recovered well, despite a recent scare which appears to be something totally unrelated and coincidental, and is being investigated.
Visited Gastrointestinal and Liver services on March 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear Tracey Thank you for taking the time to leave your feedback. It is lovely to hear such positive comments and I am so glad the procedure went well. I will pass your kind words to the wider time. I wish you well for your ongoing care and treatment. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Greatest practice ever in UK!
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I would like to thank all the staff for performing all the necessary interventions, for not keeping me waiting, for their continuous smile, for caring as if I was in a private hospital, for being realistic, and for taking the time to do so. Right diagnosis and right treatment! It is very important to know that you are with the right doctors and nurses to feel safe and comfortable. Thank you so much 🙏
Visited Accident and emergency services on February 2024
Review titled Southmead Hospital
Replied on 15 March 2024
Dear patient Thank you for leaving us such lovely feedback. It is great to read of such a positive experience. Best wishes for the future. Leanne Malpas PALS and Complaints Manager
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Review titled A thank you
Rated 5 stars out of 5
by Mike James - Posted on 16 February 2024
Your Review: On Wednesday 7th February 2024 I attended Cardiology at Gate 19 for a Angiogram. This was my first ever visit to a hospital as a patient in my 79 years . I want take this opportunity to say 'Thank You' to all the staff who looked after me and put me at ease. From the moment I was greeted and taken into the ward I felt cared for and looked after. I was told exactly what was going to happen, the staff were very knowledgeable and were able to answer all my many questions with a smile. Then I was taken to the theatre and met the team who again put me at ease whist buzzing around me, connecting me up and settled me down ready for the procedure. Everything appeared to go to plan, there was no fuss just a very professional working environment. I felt no pain or discomfort and was very relaxed at the end of it. 48 hours after the event and every thing was fine, with no issues and no pain or discomfort. I know people are quick to judge the NHS in these difficult times, but from my experience I think the workers at the coal face like those I've mentioned and all Doctors, Nurses and Ambulance crews do an amazing job and their effort should be reflected in their salary. Thank You, Michael James
Visited Cardiology on February 2024
Review titled Southmead Hospital
Replied on 20 February 2024
Dear Mike My goodness, you have done very well to visit a hospital for the first time in your 79th year. It is lovely to read your kind words of praise for the team that looked after you and I will ensure that I share with them all. You describe a perfect example of patient centered care, something that all in the Trust strive to achieve. I wish you the every best for your onward journey.
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Review titled Kind and expert team
Rated 5 stars out of 5
by David Shelton - Posted on 09 February 2024
I attended for routine general surgery and my experience was excellent. Everyone who looked after me was kind and attentive - as well as expert. I felt very confident that I would be properly cared for. We are very fortunate to have such a modern hospital with superb medical and support teams - thank you.
Visited General Surgery on February 2024
Review titled Southmead Hospital
Replied on 20 February 2024
Dear David Thank you for taking the time to leave such positive feedback. I will ensure that the wider team hear your kind words and I wish you all the best for a speedy recovery from surgery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled What outcome??
Rated 3 stars out of 5
by James Patterson - Posted on 11 April 2024
Two heart monitoring tests( an infusion of radio-active material) to check for defects. One on the 12th February, the second on the 19th February. Almost two months on - nothing . Have checked at my GP practice- nothing. Just how long does it take to analysize and feed back??? Posted 11.4.24
Visited Cardiology on February 2024
Review titled Southmead Hospital
Replied on 22 April 2024
Dear James I am sorry to read that you have not received any results as yet. In order for us to investigate this further please email your details to the PALs team at patientadviceandliaisonservice@nbt.nhs.uk Kind regards Leanne Malpas PALs and Complaints Manager
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Review titled Great Service
Rated 5 stars out of 5
by Bridget Bignell - Posted on 30 January 2024
I was really anxious about this appointment but when I got there, the staff were so friendly and lovely really put me at ease. After my two scans, which were done swiftly, carefully, I then saw a doctor, who talked me through the results and next steps. All in all a very good service.
Visited Gynaecology on January 2024
Review titled Southmead Hospital
Replied on 05 February 2024
Dear Bridget Thank you for taking the time to leave your feedback. I am pleased to hear that your appointment was such a positive experience and that you were put at ease. I send my best wishes for your ongoing treatment journey. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Parking Chaos
Rated 3 stars out of 5
by Anonymous - Posted on 16 January 2024
Unfortunately I have the need to visit the hospital 2/3 times a week. I have a blue badge. These past few weeks have been awful with no parking available which has left me missing or late for appointments and has left me extremely anxious and upset. Unfortunately there are no bus routes for me to utilise and I do not qualify for hospital transport as I work. However an Uber each way 3 times a week is not viable on my salary. Unfortunately I need to continue to endure this chaos moving forward as I have no choice than to attend multiple times a week. Something needs to be done to ensure those with disabilities can access the services without this level of stress. I am not in a position to park my car off site and walk 15 minutes.. overall more parking is needed, but failing that, more need to be changed to disabled parking
Visited Don't know on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear patient I am sorry to hear of your experience with parking.. Please accept our apology for what can be a very frustrating experience. Due to ongoing necessary building of more clinics on site, we are finding that parking spaces are becoming more restricted. These clinics really are a huge commitment to patient care by North Bristol NHS Trust. As our hospital is getting busier with more patients coming for appointments, there will always be a delay in finding a parking space. The parking team have a duty to ensure everyone can park where parking is available. There are certain times of the day when this becomes a huge task. We will always give priority to patients with mobility issues and special clinical needs. Please bear with us while we go through the necessary development of our hospital. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Outstanding care
Rated 5 stars out of 5
by Jeanne Smith - Posted on 03 January 2024
I recently had an endoscopy and colonoscopy at Southmead and the nursing and surgical staff were outstanding. Excellent communication skills and genuine caring and compassion. I could not have asked for better care. A department to be proud of
Visited Diagnostic Endoscopy on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Jeanne Thank you for taking the time to leave such positive feedback. I will ensure that the team responsible hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Friendly efficient staff
Rated 5 stars out of 5
by Mel Cooper - Posted on 19 January 2024
First the downside. I had to change wards 4 times in as many days after surgery. Usettling. Second. Every member of the numerous staff that assisted me were friendly & efficient. I would like to praise unreservedly the 2 orderlies, 1 night 1 day, located in my ward, bed 34a, 7b, level 3. I am prevented to name them, but they were outstanding in their professionalism in dealing with 2 very difficult patients at the same time still caring for 3 others in the ward. Absolutey impressive.
Visited Neurology on January 2024
Review titled Southmead Hospital
Replied on 30 January 2024
Dear Mel Thank you for taking the time to leave your feedback. I am sorry to read that you had a number of ward changes whilst you were with us. It can be necessary to move patient around the wards to help facilitate taking patients from theatres and the emergency department. Ward move decisions are not taken lightly but we do appreciate that it can be very unsettling. It is pleasing to hear that you also had a positive experience on those wards and I will ensure that the wider teams hear your kind words. Best wishes Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust