Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 10/10
Rated 5 stars out of 5
by Ally simpson - Posted on 02 December 2023
I was staying in the area and required urgent treatment due to rib pain and Shortness of breath. I couldn't fault the service everyone acted quickly and professionally an amazing team. The people in the waiting room with me where also very friendly and looked after me as I was on my own. Thankyou
Visited Accident and emergency services on November 2023
Review titled Southmead Hospital
Replied on 05 December 2023
Dear Ally Thank you for taking the time to leave such lovely feedback. It is good to hear that you had such a good experience. I wish you well for your onward recovery. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Far exceeded expectations. Just amazing!
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
Attended A&E on Tuesday morning, referred to Plastic Surgery Hand Clinic. Received consultation appointment for following morning, and procedure carried out same afternoon. All staff so supportive & friendly. Excellent experience all round!
Visited Plastic surgery on November 2023
Review titled Southmead Hospital
Replied on 21 November 2023
Dear Patient Thank you so much for leaving such positive feedback about the Plastic Surgery Hand Clinic. It is always lovely to hear of a good experience. I will ensure that the wider team hear your kind words. I wish you well with your recovery. Leanne Malpas PALS and Complaints Manager
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Review titled Nothing was too much trouble
Rated 5 stars out of 5
by Michael Jardine - Posted on 13 November 2023
I was referred to the Acute Medical Unit in the middle of the night and checked in at 02.30. From the moment I arrived all staff were friendly and professional. It is clear that patient welfare is paramount. I was routinely kept informed of the progress of my case, what treatment / procedure to expect and why. I also felt consulted instead of sermonised. Having moved from London where it seemed that the objective was to discharge patients at the earliest opportunity, it was refreshing and surprising to find myself in a hospital where I was expected to remain until the doctors were 100% satisfied that it was safe for me to do so. Keep up the good work. Southmead should be a template for other hospitals.
Visited Don't know on November 2023
Review titled Southmead Hospital
Replied on 21 November 2023
Dear Michael Thank you for taking the time to leave this feedback. It is lovely to hear of such a positive experience and that the Trust is living up to its values. I will ensure the the AMU team hear these lovely words and I wish you well with your recovery. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Quality of Care
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
The standard of care was of the very highest order. The compassion and dedication shown to my husband was equalled by the compassion and tenderness shown to us, his family. Thank you very very much.
Visited Intensive Care on November 2023
Review titled Southmead Hospital
Replied on 13 November 2023
Dear Patient Thank you for taking the time to leave such lovely feedback. It is heartwarming to hear how you felt your Husband and family were treated. Compassion and dedication are two things that the whole of the NHS strive to achieve. I wish you and your family my very best wishes. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Caring and considerate staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Supported my 86 ye old father to the vascular dept at Southmead and the nursing staff, technician and professor that we met were just wonderful ! So caring and thoughtful - Thank you all so much for such a great service.
Visited Vascular surgery on October 2023
Review titled Southmead Hospital
Replied on 19 October 2023
Dear Patient Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that your fathers experience of the vascular department was so good and I wish him well for any further treatment. I will ensure that the team get to hear your kind words. Kind regards Leanne Malpas Complaints Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Julie Curtis - Posted on 10 October 2023
Took my father in law to the vascular clinic, he was very nervous about it. But everyone looked after him so kindly and so professionally. He, and I left feeling very impressed with how he was looked after. Thank you.
Visited Vascular surgery on October 2023
Southmead Hospital has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2023
I had an appointment with leading othopeadic surgeon within 14 days of accident Surgery was undertaken 4 days later. Every single member of each of the NHS teams were caring professional and took time to explain and make me feel at ease. I cannot praise these people enough. In these days of knocking the NHS my experience could not be better. Thank-you from the bottom of my heart
Visited Orthopaedics on October 2023
Review titled Southmead Hospital
Replied on 23 October 2023
Dear Patient Thank you so much for taking the time to leave such positive feedback. I will ensure that the team involved hear your kind words. I wish you the very best for your ongoing recovery. Best wishes Leanne Malpas Complaints Manager
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Review titled Excellent practice from the whole staff
Rated 5 stars out of 5
by Mate Arnoth - Posted on 27 February 2024
I was taken to the hospital in Oct last year with a subarachnoid haemorrhage and left MCA aneurysm. This is something that could have leaded easily in death or caused a disability for the future, so a very serious issue. I was discharged on 5th December last year and within I was in the hospital for all the doctors, nurses made a performance that was really incredible and I will never forget and always be very grateful for them what they did for me. I'm Hungarian and altogether I spent 10 years in England and a kind of person who never use to be sick usually and a second health care experience after a dentist but the professionalism and how my treatment was like I felt a must to write a review as my case was really one in which I could have easily died in. I took all advices and recommendations on the discharge sheet and the doctor here in Hungary also told me so. I was advised to have a lot of rest and avoid to work for 3 months at least. I would describe my recovery and condition from an addictologist who is the best on his field here in Hungary. Who said the following:"in spite of happening what happened to you last year in October what condition you are in now both physically and mentally is really unbelievable, it's like more than a miracle". This was the performance of gate 6b and I can't tell how grateful I am for what treatment I was given there. To have a subarachnoid haemorrhage and an aneurysm is not something to have for anyone but the truth is I was extremely lucky to have been treated there as now I can announce I recovered as I have written above. I would like to thank for all of you what you have done for me, you saved my life and your performance was absolutely legendary and I would like to send the best wishes for all of you for the future. Greetings from Hungary
Visited Intensive Care on October 2023
Review titled Southmead Hospital
Replied on 15 March 2024
Dear Mate Thank you for taking the time to leave such lovely feedback. It must have been a very scary period for you and I am pleased to read that your care and treatment went well. I will pass your kind words to the wider team on 6B. Best wishes for your future recovery. Leanne Malpas PALS and Complaints Manager
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Review titled Car Parking Depacle
Rated 2 stars out of 5
by Mr T. Marmont - Posted on 11 October 2023
Unable to attend my 10.40am appointment with Orthopaedic consultant due to my inability to find a car parking place on site. I spent 45 minutes searching, visited the Brunel multi twice and the two other parking areas near the Monks Park entrance without sucess. Off site road parking is impossible due to yellow lines. At that point I returned home after notifying Appointment Booking of my failure to attend my appointment. My current mobility issues, I have pre-planned hip replacement op next month and the appointment missed was for the other hip & a knee replacement so 40 - 50 yards walking is the max I am able with crutches. Between 10.00 & 10.30am ask yourself how patients are expected to leave the Brunel car at that time having been seen or treated, I witnessed Nil. What a waste of time on everyones part today including my own in an attempt to see my orthopaedic consultant, I sincererly hope it is not repeated when I have a new appointment. Quite frankly I am surprised and appalled at the lack of car parking at Southmead Hospital.
Visited Don't know on October 2023
Review titled Southmead Hospital
Replied on 23 October 2023
Dear Mr Marmont Thank you for taking the time to describe your experience. I am sorry to read that you had so much trouble parking. We currently have over 1000 parking spaces solely for patient's to use but we have also seen a huge increase in patients visiting our hospital for emergency purposes and for outpatient appointments recently, this may explain the difficulty that you had on the 11 October. I hope a follow up appointment was booked for you and wish you luck with your onward journey. If you feel you would like to raise these issues through a more formal process please email your experience to complaints@nbt.nhs.uk. Kind regards Leanne Malpas Complaints Manager
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Review titled Complete lack of interest
Rated 1 star out of 5
by CARL BRINKMAN - Posted on 31 January 2024
Was referred to SM allergy team in October 2023 after experiencing Anaphalactic shock after being given an epidural in Shepton Mallet. Since then have heard absoultely nothing from them despite ringing 5 times and leaving messages. I cannot even get a private hospital to operate on my knee due to this hold up so their incompetence and lack of interest has completely messed up my life and had a serious impact on my well being generally. How they are allowed to treat people like this is beyond me when its a serious condition and potentially life threatening.
Visited Immunology on October 2023
Review titled Southmead Hospital
Replied on 05 February 2024
Dear Carl I am sorry to read of your experience, if you would like us to look into this on a more formal basis please contact us on patientadviseandliaisonservice@nbt.nhs.uk giving us full details of your referral, your date of birth and your hospital or NHS number. We would be very happy to investigate on your behalf. Best wishes Leanne Malpas PALS and Complaints Manager
Information supplied by North Bristol NHS Trust