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Southmead Hospital

Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NB

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Southmead Hospital.


Reviews

Displaying 61 to 70 of 78

  1. Review titled Quality of Care

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 November 2023

    The standard of care was of the very highest order. The compassion and dedication shown to my husband was equalled by the compassion and tenderness shown to us, his family. Thank you very very much.

    Visited Intensive Care on November 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 13 November 2023

    Dear Patient Thank you for taking the time to leave such lovely feedback. It is heartwarming to hear how you felt your Husband and family were treated. Compassion and dedication are two things that the whole of the NHS strive to achieve. I wish you and your family my very best wishes. Kind regards Leanne Malpas PALS and Complaints Manager

    Report as unsuitable


  2. Review titled Caring and considerate staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 17 October 2023

    Supported my 86 ye old father to the vascular dept at Southmead and the nursing staff, technician and professor that we met were just wonderful ! So caring and thoughtful - Thank you all so much for such a great service.

    Visited Vascular surgery on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 19 October 2023

    Dear Patient Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that your fathers experience of the vascular department was so good and I wish him well for any further treatment. I will ensure that the team get to hear your kind words. Kind regards Leanne Malpas Complaints Manager

    Report as unsuitable


  3. Review titled Excellent service

    Rated 5 stars out of 5

    by Julie Curtis - Posted on 10 October 2023

    Took my father in law to the vascular clinic, he was very nervous about it. But everyone looked after him so kindly and so professionally. He, and I left feeling very impressed with how he was looked after. Thank you.

    Visited Vascular surgery on October 2023

    Report as unsuitable

    Southmead Hospital has not yet replied.


  4. Review titled Brilliant Service

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 October 2023

    I had an appointment with leading othopeadic surgeon within 14 days of accident Surgery was undertaken 4 days later. Every single member of each of the NHS teams were caring professional and took time to explain and make me feel at ease. I cannot praise these people enough. In these days of knocking the NHS my experience could not be better. Thank-you from the bottom of my heart

    Visited Orthopaedics on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 23 October 2023

    Dear Patient Thank you so much for taking the time to leave such positive feedback. I will ensure that the team involved hear your kind words. I wish you the very best for your ongoing recovery. Best wishes Leanne Malpas Complaints Manager

    Report as unsuitable


  5. Review titled Excellent practice from the whole staff

    Rated 5 stars out of 5

    by Mate Arnoth - Posted on 27 February 2024

    I was taken to the hospital in Oct last year with a subarachnoid haemorrhage and left MCA aneurysm. This is something that could have leaded easily in death or caused a disability for the future, so a very serious issue. I was discharged on 5th December last year and within I was in the hospital for all the doctors, nurses made a performance that was really incredible and I will never forget and always be very grateful for them what they did for me. I'm Hungarian and altogether I spent 10 years in England and a kind of person who never use to be sick usually and a second health care experience after a dentist but the professionalism and how my treatment was like I felt a must to write a review as my case was really one in which I could have easily died in. I took all advices and recommendations on the discharge sheet and the doctor here in Hungary also told me so. I was advised to have a lot of rest and avoid to work for 3 months at least. I would describe my recovery and condition from an addictologist who is the best on his field here in Hungary. Who said the following:"in spite of happening what happened to you last year in October what condition you are in now both physically and mentally is really unbelievable, it's like more than a miracle". This was the performance of gate 6b and I can't tell how grateful I am for what treatment I was given there. To have a subarachnoid haemorrhage and an aneurysm is not something to have for anyone but the truth is I was extremely lucky to have been treated there as now I can announce I recovered as I have written above. I would like to thank for all of you what you have done for me, you saved my life and your performance was absolutely legendary and I would like to send the best wishes for all of you for the future. Greetings from Hungary

    Visited Intensive Care on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 15 March 2024

    Dear Mate Thank you for taking the time to leave such lovely feedback. It must have been a very scary period for you and I am pleased to read that your care and treatment went well. I will pass your kind words to the wider team on 6B. Best wishes for your future recovery. Leanne Malpas PALS and Complaints Manager

    Report as unsuitable


  6. Review titled Car Parking Depacle

    Rated 2 stars out of 5

    by Mr T. Marmont - Posted on 11 October 2023

    Unable to attend my 10.40am appointment with Orthopaedic consultant due to my inability to find a car parking place on site. I spent 45 minutes searching, visited the Brunel multi twice and the two other parking areas near the Monks Park entrance without sucess. Off site road parking is impossible due to yellow lines. At that point I returned home after notifying Appointment Booking of my failure to attend my appointment. My current mobility issues, I have pre-planned hip replacement op next month and the appointment missed was for the other hip & a knee replacement so 40 - 50 yards walking is the max I am able with crutches. Between 10.00 & 10.30am ask yourself how patients are expected to leave the Brunel car at that time having been seen or treated, I witnessed Nil. What a waste of time on everyones part today including my own in an attempt to see my orthopaedic consultant, I sincererly hope it is not repeated when I have a new appointment. Quite frankly I am surprised and appalled at the lack of car parking at Southmead Hospital.

    Visited Don't know on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 23 October 2023

    Dear Mr Marmont Thank you for taking the time to describe your experience. I am sorry to read that you had so much trouble parking. We currently have over 1000 parking spaces solely for patient's to use but we have also seen a huge increase in patients visiting our hospital for emergency purposes and for outpatient appointments recently, this may explain the difficulty that you had on the 11 October. I hope a follow up appointment was booked for you and wish you luck with your onward journey. If you feel you would like to raise these issues through a more formal process please email your experience to complaints@nbt.nhs.uk. Kind regards Leanne Malpas Complaints Manager

    Report as unsuitable


  7. Review titled Complete lack of interest

    Rated 1 star out of 5

    by CARL BRINKMAN - Posted on 31 January 2024

    Was referred to SM allergy team in October 2023 after experiencing Anaphalactic shock after being given an epidural in Shepton Mallet. Since then have heard absoultely nothing from them despite ringing 5 times and leaving messages. I cannot even get a private hospital to operate on my knee due to this hold up so their incompetence and lack of interest has completely messed up my life and had a serious impact on my well being generally. How they are allowed to treat people like this is beyond me when its a serious condition and potentially life threatening.

    Visited Immunology on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 05 February 2024

    Dear Carl I am sorry to read of your experience, if you would like us to look into this on a more formal basis please contact us on patientadviseandliaisonservice@nbt.nhs.uk giving us full details of your referral, your date of birth and your hospital or NHS number. We would be very happy to investigate on your behalf. Best wishes Leanne Malpas PALS and Complaints Manager

    Report as unsuitable


  8. Review titled Homebirth team

    Rated 5 stars out of 5

    by Cassie Stone - Posted on 04 December 2023

    The most incredible lovely midwives who support mother led childbirth. I loved every single one of the midwives I saw throughout my pregnancy starting with the Blue team then moving to the homebirth team. Each one made me feel supported and listened to. I never thought I could have such a positive homebirth experience with my first baby but everything worked out. The relationship between my doula and the midwives was wonderful to see. I had huge concerns around the pushing phase of birth as I’d seen so many videos of women being shouted at to push that baby out now. But my lovely midwives allowed me to take my time and rest when I needed to and listened to my contractions. They helped me in to the best positions and coached me through the crowning so wonderfully I had zero tearing. They supported after the birth allowing me the time and comfort I needed before helping me to bed. I couldn’t be more grateful to them.

    Visited Maternity services on October 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 05 December 2023

    Dear Cassie Congratulations on the safe delivery of your little one. Thank you for taking the time to feedback about your birthing experience, it is lovely to hear that you were to supported to have the birth that you chose. I will ensure that the team get to see these lovely words and send my best wishes to you and the baby. Kind regards Leanne Malpas PALS and Complaints Manager

    Report as unsuitable


  9. Review titled Impressive Hospital

    Rated 5 stars out of 5

    by Anthea - Posted on 25 September 2023

    A colorectal cancer patient since 2008. I have just had my last colonoscopy at 70 and thrilled to have successful results. The Sunday mobile unit endescopy staff, doctor and lovely receptionist made me feel at ease. Everything was well organised and clean. Thank you colorectal team for all your care and incredible hard work over the last 15 years. I wish you all luck for the future.

    Visited Colorectal cancer services on September 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 09 October 2023

    Dear Anthea Thank you so much for taking the time to leave such lovely feedback. I will ensure that the team receive your kind words. I wish you continued good health. with kind regards Leanne Malpas Complaints Manager

    Report as unsuitable


  10. Review titled Fantastic service.

    Rated 5 stars out of 5

    by MJPier - Posted on 17 August 2023

    I had an appointment at the allergy clinic. Waiting area was clean and bright. All the staff were friendly and caring. Ready to make me feel relaxed and smiling enjoying their work. The consultant I saw went above and beyond to help me discover my allergies. Explained my results and then offered help with past allergic reactions to medications. No talking down in scientific language, just plain and simple in layman terms. From start to finish the level of care was exemplary. Thanks to all of you for a fantastic service. You're a credit to your profession and the hospital.

    Visited Allergy services in hospital on August 2023

    Report as unsuitable

    Review titled Southmead Hospital

    Replied on 18 August 2023

    Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that your appointment went so well and hope that your onward journey is equally as good. I will ensure that your feedback reaches the Allergy Team. Thank you again Best wishes Leanne Malpas Complaints Manager

    Report as unsuitable




Information supplied by North Bristol NHS Trust