Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Homebirth team
Rated 5 stars out of 5
by Cassie Stone - Posted on 04 December 2023
The most incredible lovely midwives who support mother led childbirth. I loved every single one of the midwives I saw throughout my pregnancy starting with the Blue team then moving to the homebirth team. Each one made me feel supported and listened to. I never thought I could have such a positive homebirth experience with my first baby but everything worked out. The relationship between my doula and the midwives was wonderful to see. I had huge concerns around the pushing phase of birth as I’d seen so many videos of women being shouted at to push that baby out now. But my lovely midwives allowed me to take my time and rest when I needed to and listened to my contractions. They helped me in to the best positions and coached me through the crowning so wonderfully I had zero tearing. They supported after the birth allowing me the time and comfort I needed before helping me to bed. I couldn’t be more grateful to them.
Visited Maternity services on October 2023
Review titled Southmead Hospital
Replied on 05 December 2023
Dear Cassie Congratulations on the safe delivery of your little one. Thank you for taking the time to feedback about your birthing experience, it is lovely to hear that you were to supported to have the birth that you chose. I will ensure that the team get to see these lovely words and send my best wishes to you and the baby. Kind regards Leanne Malpas PALS and Complaints Manager
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Review titled Impressive Hospital
Rated 5 stars out of 5
by Anthea - Posted on 25 September 2023
A colorectal cancer patient since 2008. I have just had my last colonoscopy at 70 and thrilled to have successful results. The Sunday mobile unit endescopy staff, doctor and lovely receptionist made me feel at ease. Everything was well organised and clean. Thank you colorectal team for all your care and incredible hard work over the last 15 years. I wish you all luck for the future.
Visited Colorectal cancer services on September 2023
Review titled Southmead Hospital
Replied on 09 October 2023
Dear Anthea Thank you so much for taking the time to leave such lovely feedback. I will ensure that the team receive your kind words. I wish you continued good health. with kind regards Leanne Malpas Complaints Manager
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Review titled Fantastic service.
Rated 5 stars out of 5
by MJPier - Posted on 17 August 2023
I had an appointment at the allergy clinic. Waiting area was clean and bright. All the staff were friendly and caring. Ready to make me feel relaxed and smiling enjoying their work. The consultant I saw went above and beyond to help me discover my allergies. Explained my results and then offered help with past allergic reactions to medications. No talking down in scientific language, just plain and simple in layman terms. From start to finish the level of care was exemplary. Thanks to all of you for a fantastic service. You're a credit to your profession and the hospital.
Visited Allergy services in hospital on August 2023
Review titled Southmead Hospital
Replied on 18 August 2023
Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that your appointment went so well and hope that your onward journey is equally as good. I will ensure that your feedback reaches the Allergy Team. Thank you again Best wishes Leanne Malpas Complaints Manager
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Review titled Fantastic care given
Rated 5 stars out of 5
by Julie Probert - Posted on 25 August 2023
Attended the A&E department with my mother who had had a fall and injured her wrist.From the lady on reception to the lady who put her cast on, the staff were caring and just lovely.The doctor put her at ease straight away, she was so nervous and anxious but he soon had her laughing and was so professional and caring.The ladies in the plaster room were lovely and put her at ease while they were manipulating her wrist. The department was extremely busy but the care and attention she recieved was great.Thank you.
Visited Accident and emergency services on August 2023
Review titled Southmead Hospital
Replied on 29 August 2023
Dear Julie Thank you for taking the time to leave such kind comments. I am pleased to hear that your mum has had such a positive experience, it can be a very scary environment, I hope she continues to make a good recovery. I will pass your comment to the teams that looked after her. With best wishes Leanne Malpas Complaints Manager
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Review titled Neglect in A&E
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2023
Brought in by ambulance with query spinal cord compression. Sat nearly 5 hrs, no pain control nor fluids offered. Was in severe pain and very tearful No accessible seating so laid on floor which nurses found acceptable. Seriously unpleasant attitudes from some nurses, disinterested and actively failing in Duty of Care. Appeared to see me as a 'problem patient's for expressing I was in pain. At least 2 nurses I would never want to meet again. Later I had great care when moved from main a and e, but that horrible first 5 hours leaves me never wanting to come to southmead again. I gave breast cancer, however have completely lost faith in this hospital. Sad and badly run place.
Visited Accident and emergency services on August 2023
Review titled Southmead Hospital
Replied on 11 September 2023
Dear patient I am so sorry to hear of your experience in our Emergency Department. We would value the opportunity to investigate further and so if you would like to raise this as a formal complaint please email us with your details and a fuller account of your experience to complaints@nbt.nhs.uk With kind regards Leanne Malpas Complaints Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Kate Elliott - Posted on 19 July 2023
Just wanted to say a big thank you to the nurses in the colposcopy clinic. They were so friendly and reassuring and explained everything really clearly. I felt at ease straight away and the procedure was quick and painless!
Visited Gynaecology on July 2023
Review titled Southmead Hospital
Replied on 25 July 2023
Dear Kate Thank you so much for taking the time to leave such kind feedback, I will ensure that it gets to the right team. I do hope that all is well following your procedure. with best wishes Leanne Malpas Complaints Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Waited 8 hours in a noisy corridor for a bed, up against a burning hot window, an uncomfortable chair and opposite a busy staff room. Was told at 18.00 that I had to have whatever was left after the whole ward had had there pickings from the food trolley. There was nothing left that looked edible so had to go and buy myself something from Costa coffee. Nutritional value obviously not a thin g here. I'm unable to lift my arms, was offered paracetamol as pain relief. As if that's going to cut a raging myalgia. Nurse just walked out of door ignoring my pain score of 9. Not only that I can't actually get the tablets from my hands to my mouth. If you ever find yourself anywhere near ward 8a I would run 100 miles the opposite way.
Visited Don't know on June 2023
Review titled Southmead Hospital
Replied on 19 June 2023
Dear Patient Thank you for taking the time to feedback, I am so sorry to hear of the experience that you have described. We would value having the opportunity to investigate further and so if you feel that you would like to raise this as a complaint please contact us via the email complaints@nbt.nhs.uk giving us your details and the dates that you were on 8a and we would be happy to take this forward. with kind regards Leanne Malpas Complaints Manager
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Review titled Competent and Comprehensive Staff
Rated 5 stars out of 5
by Madison - Posted on 05 June 2023
I couldn't have asked for a better experience being supported by the Minor Injuries Team - staff were competent and kind reaffirming that it was a good thing I had come in. They were comprehensive undertaking a few different tests just to make sure. I walked out with a prescription in hand and felt very supported. All in all I was there for just over 2 hours and seen by 2 different individuals not including the consultation nurse and reception staff at the front. Really pleased with the support that I received.
Visited Accident and emergency services on June 2023
Review titled Southmead Hospital
Replied on 07 June 2023
Dear Madison It is lovely to hear such positive feedback and I thank you for taking the time to do this. I will ensure that the team hear your kind words and I wish you well for your continuing recovery. Wish best wishes Leanne Malpas Complaints Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah Mcbride - Posted on 05 June 2023
From A&E to ward 34 swift competent and friendly treatment. Day nurses excellent in terms of approach and treatment of my husband. Consultants gave full and clear reports of medical treatment throughout which was very much appreciated
Visited Neurophysiology services on June 2023
Review titled Southmead Hospital
Replied on 07 June 2023
Dear Sarah Thank you so much for taking the time to leave such positive feedback, I will be sure to pass it on to the relevant teams. I wish you and your husband well and hope he continues to make a good recovery. With best wishes Leanne Malpas Complaints Manager
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Review titled Appalling
Rated 1 star out of 5
by Lucy Harris - Posted on 04 May 2023
Don’t come into A&E at night … you will be largely ignored even if in excruciating pain. No observations for 1 & half hours after arrival, filthy room, urine sample left in sink from another patient , even paramedics horrified
Visited Accident and emergency services on May 2023
Review titled Southmead Hospital
Replied on 09 May 2023
Dear Lucy I am so sorry to hear of your experience, we would really value some more information regarding your visit to A&E particularly if you would like us to investigate further and raise as a formal complaint, please contact us on complaints@nbt.nhs.uk with as many details that you can remember and we would be happy to take this further. Best wishes Leanne Malpas Complaints Manager
Information supplied by North Bristol NHS Trust