Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ethical and fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Could not fault the A&E department for my husband. After a real scare the previous evening, we arrived in A&E to welcoming staff and a clean waiting area. The staff were so informative and caring it made us feel in professional hands. Thank you so so much for making us feel reassured.
Visited Accident and emergency services on May 2023
Review titled Southmead Hospital
Replied on 22 May 2023
Dear patient Thank your for taking the time to leave such wonderful feedback. The team in ED work so very hard and positive comments are a real boost for them. I will ensure that they receive your kind words. I do hope that your husband continues to recover well and wish him the best. Kind regards Leanne Malpas Complaints Manager
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Review titled Excellent care and service
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
I came in with my autistic son, the Doctor listened to him and communicated with him with compassion and patience. He was dealt with quickly and efficiently as he was feeling very overwhelmed and anxious. We also met some really lovely auxiliary staff who helped him with a wheelchair after overhearing about his difficulties.
Visited Accident and emergency services on April 2023
Review titled Southmead Hospital
Replied on 14 May 2024
Dear Carer Thank you for leaving this positive feedback. I am pleased to hear that your son's appointment went well, and I wish him well with his ongoing treatment. Best wishes Leanne Malpas PALS and Complaints Manager
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Review titled Waste of time - Appt
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2023
Had to take my 91 year old Mother to fracture clinic I drove from Somerset to South Glos then to Southmead and reverse journey home. I had trouble getting Wheelchair attended on time. Had two mins with Dr then that was it. Left feeling this appt was a complete waste of everyone’s time. Could this not have been done by GP.
Visited Trauma services on April 2023
Review titled Southmead Hospital
Replied on 14 April 2023
Dear Patient Thank you for taking the time to feedback about your experience, I am sorry to hear that it was less than satisfactory to you and that you felt that this was a waste of time. If you would like us to look into this further please feel free to contact the PALS team via email PatientAdviceandLiaisonService@nbt.nhs.uk Best wishes Leanne Malpas Complaints Manager
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Review titled Waste of time
Rated 1 star out of 5
by Keith Greenfield - Posted on 06 March 2023
GP letter with instructions on how to make appointment. I go to website I enter a reference number I enter the password I select the clinic Result is "there are no appointments available in this clinic. Choose another clinic". I return to the last page. There is only that one clinic listed. I try the next day. Same result. 1:My question: What is the point in this farce. 2: For the record, at the time of my attempt today - Pre attempt BP 128/77 pulse 59 Post attempt BP 146/82 pulse 70 My thoughts: Might as well give up, this is just the latest knock-back.
Visited Cardiology on March 2023
Review titled Southmead Hospital
Replied on 06 March 2023
Dear Mr Greenfield Thank you for leaving your feedback and I am sorry to hear that you have had this trouble. In the absence of background, what clinic you are trying to book or the instructions that your GP has given you, it is too difficult for me to advise at this point. However please do email us at complaints@nbt.nhs.uk giving us as many details as you can to allow us to investigate or your GP may be able offer their help with booking. Kind regards Leanne Malpas Complaints Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Caroline Stannard - Posted on 22 March 2023
Attended TIA clinic yesterday. From start to finish, friendly and professional all tests completed in 2 hours, MRI, Carotid scan etc. seen by dr after, full report clearly given and advice for future health, time given for questions. All staff kind and efficient. Really impressed, thank you so much .
Visited Don't know on March 2023
Review titled Southmead Hospital
Replied on 22 March 2023
Dear Caroline Thank you so much for taking the time to feedback following your appointment yesterday. I am pleased to hear that it went so well and that you were well looked after. I will pass your kind words to the wider team, I am sure they will appreciate hearing them. With kind regards Leanne Malpas Complaints Manager
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Review titled Great ward
Rated 5 stars out of 5
by Sacha King - Posted on 06 April 2023
I've had a hysterectomy with added extras. I was quite unwell and I am grateful for everyone who helped me. Many thanks to a fantastic ward. You truly are life savers.
Visited Gynaecology on March 2023
Review titled Southmead Hospital
Replied on 12 April 2023
Dear Sacha Thank you for taking the time to leave your feedback. I hope you are continuing the recover well and I will pass you kind comments to the team involved. Kind regards Leanne Malpas Complaints Manager
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Review titled Beyond any expectation
Rated 5 stars out of 5
by Mr Peter Rogers - Posted on 05 April 2023
Admitted with heamaturia, abdominal pain and urinary retention on 3 successive occasions. first occasion 26/3 on ward 34 subsequent two visits 31/3 and 2/4 to ward 32 . The staff without exception were warm friendly and professional. Hospital is an alien environment for most of us but the care and attention given made my stays less daunting. It is a pity that you have a no names policy because although all the staff I encountered were fantastic a number deserve special mention. I witnessed a very "trying" patient being treated as well as the rest in the ward without any negativity from the staff. My only criticism would be the food but I accept that with the number of patients and budget constraints this is inevitable. My experience tells me that if a friend or relative was admitted I can be sure that they would receive the best care and treatment available.
Visited Urology on March 2023
Review titled Southmead Hospital
Replied on 12 April 2023
Dear Peter Thank you for your kind words. It is lovely for the teams to hear such good feedback. I hope your recovery is going well and I will pass your comments on to the team involved. Kind regards Leanne Malpas Complaints Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
Following a call to 111 It was recommended I go to a&e I was seen promptly and a follow up appointment was made for further assessment which was today. Again I was seen promptly and met with very polite, caring and knowledgeable staff who explained how my injured finger would be treated and how long it would take to heal etc. like most families there have been other times when we have needed the wonderful staff at Southmead hospital to look after us and with much more serious conditions than my finger! Each department has served us very well and indeed we owe our lives to them. Thank you so much for all you do.
Visited Accident and emergency services on February 2023
Review titled Southmead Hospital
Replied on 14 February 2023
Dear patient Thank you so much for taking the time to leave such a positive comment. I hope your finger continues to recover and I will pass your kind words to the team in ED. With best wishes Leanne Malpas Complaints Manager
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Review titled More than great service!
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
I went to A&E last week for an episode of heart palpitation and dizziness. Even though I was pretty upset and agitated, everybody was absolutely great to me, from the volunteer who queued with me to calm me down to the nurses and the doctor who visited me! The screening they performed was quite thorough and extensive but above all I want to thank them for how they treated me and calmed me down when I was anxious and upset. I wish you all the best, you have my whole gratitude! (Last but not least, I was in and out in less than two hours)
Visited Accident and emergency services on February 2023
Review titled Southmead Hospital
Replied on 27 February 2023
Dear Patient Thank you very much for taking the time to leave such positive feedback. I will ensure that your comments are shared with the appropriate team. I hope you continue to recover from this episode of palpitations and wish you well. With kind regards Leanne Malpas Complaints Manager
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Review titled No scan results
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2023
I had an MRI head scan on 17/2/23 to monitor a very small meningioma brain tumour. Over 2 months later (it will be 9 weeks on Friday) I cannot get the result. The secretary’s phone is constantly on answerphone and messages are not responded to. The recorded answerphone message asks people not to leave repeat messages. What am I to do? Wait indefinitely or give up expecting a result?
Visited Neurosurgery on February 2023
Review titled Southmead Hospital
Replied on 18 April 2023
Dear Patient I am sorry to hear that you are having trouble getting your results. We can look into this further if you would like us to, please contact the PALS team via email giving us your personal details including your name, date of birth, hospital number (if you have it), the consultants name plus the date and time of the scan. (PatientAdviceandLiaisonService@nbt.nhs.uk) With best wishes Leanne Malpas Complaints Manager
Information supplied by North Bristol NHS Trust