Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Great service having a Lymphoscintigraphy on 6 February 2023 in Nuclear Medicine. Staff were kind, explained the process step by step, and made it an effortless comfortable process.
Visited Don't know on February 2023
Review titled Southmead Hospital
Replied on 08 February 2023
Dear Patient Thank you for taking the time to leave this feedback, I am pleased to hear that you had such a positive experience. I will ensure that the team receive your kind words. with kind regards Leanne Malpas Complaints Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Hope Bragg - Posted on 29 January 2023
All the staff made my experience comfortable and they were all really friendly/cheerful. They treated me as quickly as they could, explaining fully what the next step would be and made me feel at ease. I went in feeling very unwell, but ended up feeling much better even before it was time for me to leave, all thanks to the care I received. I want to say a massive Thankyou and that you’re all doing an amazing job!
Visited Accident and emergency services on January 2023
Review titled Southmead Hospital
Replied on 30 January 2023
Dear Hope Thank you for your kind words, I am so pleased to hear that you were feeling better when you were discharged. Our teams do work incredibly hard and it is nice to hear that they had such a positive impact on you. With kind regards Leanne Malpas Complaints Manager
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Review titled Appointments
Rated 1 star out of 5
by Nick - Posted on 25 January 2023
I was asked to arrive at hospital at 7am for an operation. This is not an easy time and had to stay in hotel the night before to ensure I was on time as I live a long way away. I was checked and changed and had to wait until 1.30pm for the planned operation in a cold corridor. Why not allow people to remain clothed? or even to leave if the wait time is known to be so long? Not a patient friendly process.
Visited Urology on January 2023
Review titled Southmead Hospital
Replied on 26 January 2023
Dear Nick Thank you for your feedback, I am sorry that you had a less than satisfactory experience when you attended for surgery. If you would like us to, we are happy to investigate the reason behind your wait if you can give us the details in order to do this. Please email complaints@nbt.nhs.uk with the details and one of the team can help you further. With kind regards Leanne Malpas Complaints Manager
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Review titled Efficient staff
Rated 3 stars out of 5
by Michael Wilks - Posted on 26 June 2023
staff and doctors excellent but have not heard a response until now have no idea what the results of my examination are.I have not received any paperwork or verbal communication from the department,I even went to the department desk and asked if they had forgotten my case
Visited Urology on January 2023
Review titled Southmead Hospital
Replied on 27 June 2023
Dear Michael Thank you for taking the time to feedback about your experience. I am sorry to hear that you are waiting for a response and that the communication has been poor. It is pleasing to hear that the staff who looked after you were efficient. If you would like us to look into this further please email the PALS team on PatientAdviceandLiaisonService@nbt.nhs.uk giving your full name, date of birth, the department in question and the dates that this occurred and our team will be happy to take this forward for you. Best wishes Leanne Malpas Complaints Manager
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Review titled 10 hour wait to disposal.
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
From Accident and Emergency we were sent directly into Medical assessment unit to avoid reporting a 4 hour waiting breach. There were approx 20 in this waiting area and this remained fairly constant all night. Cubicles seemed to be blocked by inpatients so no flow from the waiting area. We waited for 30mins for a nurse to triage, and were seen at 8.50am by a Doctor, 6 1/2hrs after booking in. Blood was taken but there was trouble in transit to the labs and we finally came away without blood results a whopping 10 hours after booking in. On a positive note, there were loads of Police with patients and the NHS staff worked well together with the Police to keep patients safe. My main comment, other than the bottleneck of inpatients blocking cubicles , is that not one Nurse even looked at us in the waiting area to say how long the wait was lightly to be and why. We were pretty much ignored until called. If anyone had given the patients here an update, we would have been able to go for a wander, get a drink or even make a decision not to stay. As it happened, some patients needed help here and either the police or other patients gave assistance. Sat right in front of the team station, this is surely unacceptable.
Visited Accident and emergency services on December 2022
Review titled Southmead Hospital
Replied on 30 January 2023
Dear patient I am sorry to hear of your experience. December was a very busy period for the NHS as a whole. Please do contact the complaints team by emailing your experience, including the dates that your attended if you would like us to investigate further. complaints@nbt.nhs.uk Kind regards Leanne Malpas Complaints Manager
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Review titled Follow Up call failed
Rated 2 stars out of 5
by T. Marmont - Posted on 20 October 2023
In August 2021 I saw an consultant re- mobility issue & knee pain, it was agreed I would receive a follow call 6 months later to establish how I was and if no improvement an MRI or X Ray would be undertaken. The follow up call never materialised & so 11 months later I contacted the secretary of the surgeon who arranged for a consultant appointment, that took place 15 months after August 2021 in November 2022. The result of my appointment examination revealed I required. Left Hip replacement and was duly put on the list for the operation, just short of 12 months later I am in severe pain with mobility problems and my mental health concerns me day after day. To compound my health I am now requiring a Right Hip replacement followed by a Right Knee replacement, no seems to care about my health whatsoever, my quality of life in virtually non-existent, does anyone care I don't believe they do.
Visited Orthopaedics on November 2022
Review titled Southmead Hospital
Replied on 23 October 2023
Dear T Marmont I am sorry to hear of your experience. If you would like to raise this through a formal route please email your experience to complaints@nbt.nhs.uk Kind regards Leanne Malpas Complaints Manager
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Review titled Car parking
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I had an appointment this afternoon at the Pre-Op assessment centre. I had great trouble trying to find out how to pay for parking, although the receptionist kindly told me. On leaving I missed the payment machine and when I re-entered the site, I discovered the machine but it then told me I had nothing to pay. I was on site for about an hour and would like to pay what I owe.
Visited Don't know on November 2022
Review titled Southmead Hospital
Replied on 01 December 2022
Thank you for your message and I am sorry that you had this trouble with the parking meters. If you would like to contact us with some further details, I would be more than happy to look into it for you. Our email address is complaints@nbt.nhs.uk Best wishes Leanne Malpas Complaints Manager
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Review titled Professional, caring service.
Rated 5 stars out of 5
by Roy Tranter - Posted on 04 November 2022
Thank you for the professional work and care. I was incredibably stressed coming into hospital but everyone was kind and understanding. Protocols were in place to make my procedure as comfortable and dignified as possible. Deep respect to the staff and everyone involved in my care.
Visited Urology on November 2022
Review titled Southmead Hospital
Replied on 16 November 2022
Dear Mr Tranter Thank you for taking the time to feedback about your stay, it is good to hear that you had a good experience and I do hope that you are recovering well. I will pass your kind comments onto the team that looked after you. Best wishes Leanne Malpas Complaints Manager
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Review titled Fantastic care
Rated 5 stars out of 5
by Irene Bramley - Posted on 25 October 2022
So good care and treatment from A and E till I had my operation and then the follow up two weeks later where I was given excellent treatment
Visited Urology on October 2022
Review titled Southmead Hospital
Replied on 28 October 2022
Dear Irene Bramley Thank you so much for your kind comments regarding your care in A&E and your follow up two weeks later. I am pleased to hear that you received excellent care during your stay, and I have passed on your kind comments to the staff involved. I hope you are now recovering well. Best wishes, Sue Needs, Complaints Manager
Information supplied by North Bristol NHS Trust