Southport and Formby District General Hospital
Town Lane, Southport, Merseyside, PR8 6PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointing aftercare
Rated 3 stars out of 5
by Peter Connoly - Posted on 12 February 2025
I recently (7th February 2025) attended ward 10B to have my appendix removed. Whilst this was planned as a day visit, I had extremely low blood pressure and was kept in a further 2 nights. I have to say that the care I received on the ward was excellent as were all the staff. However when it came to discharging me, the staff nurse was concerned that I had not opened my bowels for 4 days and said that he would give me some laxatives. When the doctor came round to sign off the discharge, he said it was ok to go home as I had passed wind even though I made it clear I had not been to the toilet for 4 days. For the following 2 days at home I spent in absolute agony unable to go to the toilet, to the extent that I rang 111 and they said they would send an emergency ambulance. I eventually went to the toilet during the expected 31/2 wait for the ambulance and subsequently cancelled it. My partner and myself were in a terrible state at the condition I was in and found it totally unacceptable that I should have been discharged without some intervention to help open my bowels. As I had just had an operation, you can imagine that straining to go to the toilet has left me in agony. I can only assume that the bed was needed and I had to be discharged as soon as possible. As I have previously said the care during my stay was first class but I feel the whole experience was traumatic and I am still suffering pain due to the lack of a simple procedure. Regards Peter Connolly
Visited General Surgery on February 2025
Review titled Southport and Formby District General Hospital
Replied on 13 February 2025
Good afternoon, thank you for taking the time to provide feedback about your recent attendance at Ward 10B Southport Hospital. We are really sorry that you visit to the department was not a positive one, and was not up to the usual standard that we provide. If you would like us to look into your feedback we will be happy to do so, please contact PALS on soh-tr.pals@merseywestlancs.nhs.uk, alternatively you can call them on 01704 704703 and a PALS officer will be happy to support you.
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Review titled Team Work
Rated 4 stars out of 5
by Ronn Middleton - Posted on 07 February 2025
I hope this reaches the right department i.e. one that can pass the comments to those mentioned. A little bit later than I wanted to I would just like to thank all concerned in my wife’s recent trip to the X-Ray department at Ormskirk. Normally she is house and bed bound so I trip out is very stressful especially to a hospital but on this occasion the Ambulance service, x-ray staff both reception and technical and even the restaurant where we bought possible the best valued sandwiches before our return by yet another great ambulance team. I hope you can pass my / our sincere thanks to all concerned.
Visited Don't know on January 2025
Review titled Southport and Formby District General Hospital
Replied on 07 February 2025
Dear Mr Middleton, Thank you for taking the time to leave this feedback about your and your wife's experiences of the X-Ray department at Ormskirk Hospital. This will be shared with the relevant teams. With Thanks Michelle Kitson - Matron - Patient Experience.
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Review titled Great care
Rated 5 stars out of 5
by Pam Hughes - Posted on 06 December 2024
I attended the Accident and Emergency department today with my Dad who had a suspected stroke .He received excellent care and was shown great compassion which helped him get through a very bad day .Thanks especially for the triage nurse and the specialist stroke nurse who made him feel special at his lowest time.
Visited Accident and emergency services on December 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Pam, Thank you for taking the time to leave a review of the Accident and Emergency Department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson ( Matron - Patient Experience)
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Review titled Caring and Compassionate
Rated 5 stars out of 5
by Angela Cowsill - Posted on 08 October 2024
My mother passed away in the A&E department 7th October. She was taken to the department on 6th early evening. From the moment she arrived until her passing all her needs and that of the family were met with dignity and respect. We saw 4 or 5 staff shift changes and every member of staff were compassionate and caring. We were kept informed at all stages, given options, allowed time and most importantly mum was allowed and peaceful and dignified death. Truely grateful
Visited Accident and emergency services on October 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Angela, Please accept our condolences on the loss of your mother. Thank you for taking the time to leave your feedback which will be shared with the A&E department. Michelle Kitson (Matron Patient Experience)
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Review titled Excellent care
Rated 5 stars out of 5
by Colette - Posted on 16 October 2024
Arrived at A & E on a Friday morning, the place was very busy. Was seen very quickly as it was a cardiac problem. From my arrival to my discharge the whole experience was excellent. Well done to all concerned
Visited Accident and emergency services on October 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Colette, Thank you for taking the time to leave a review about the A&E department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron Patient Experience)
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Review titled Triage staff unprofessional, very disappointing
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
My partner attended at the referral of his General Practitioner for an urgent matter- he had collapsed unexpectedly being one of the issues in question, the Registered Nurse and Health Care Assistant within Triage were rude,no bedside manner at all... very dismissive and unsympathetic to say the least. I myself used to work at the same trust several years ago as a Care assistant and I'm disappointed to see it go further into decline, with staff that don't seem to care at all about the patients. My partner was also left with dried blood all over his arm and hand, from where he'd had bloods and a canula put in. I'm disgusted in his treatment and the clear lack of empathy shown.
Visited Accident and emergency services on October 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Thank you for taking the time to let us know about your experience of care. I am sorry that you and your partner had a poor experience at the Accident and Emergency department. Without knowing your details, we are unable to investigate what happened and help to improve our services for you and other patients. If you wish to discuss this further, please contact our Patient Advice and Liaison Service (PALS) on 01704 704703 or soh-tr.pals@merseywestlancs.nhs.uk and we will look into the concerns you have raised. Michelle Kitson ( Matron - Patient Experience)
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Review titled First rate service in a really challenging department
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
To whom it may concern My 86 year old mother became very unwell yesterday with severe chest pain. As she is normally very fit and healthy I hesitated but then called 999. The ambulance service who came to the house were prompt and extremely professional. They were really patient and thorough explaining everything they were doing. They were really respectful of mum and asked permission for every procedure they undertook. They handed over to the hospital sourced a bed cleaned everything thoroughly and only left mums side when they were safe in the knowledge A&E had all the information required and mum was comfortable. This crew were so professional, setting high standards and an absolute credit to the ambulance service. We were then in the care of A&E staff, it was extremely busy. We were then see by a physician associate named who was absolutely outstanding and provided a level of care to my mum that was first class. He made her feel like she was the only patient he was looking after (although as the day progressed we witnessed the same high standard of care from this individual across the department for many others). He spent time understanding the problem, thought outside the box sourcing tests and expertise when required. He explained in detail how the diagnosis would rule out certain things and why we had to take it step by step throughout the day. He chased results, as said sought other professional advice and is an absolute credit to your organisation. We were still in the department over 6hours however this was really not an issue as we couldn’t have asked for a more hard working individual, with high professional standards and level of first rate care from and I am sure there are others. They work in a really challenging environment day in day out and we as citizens are extremely lucky that they dedicate themselves to their profession. The NHS at times gets some bad press but I can honestly say our experience yesterday with these individuals concerned was first class.
Visited Accident and emergency services on September 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Thank you for taking the time to leave a review about your experience of the Accident and Emergency department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron Patient Experience)
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Review titled Fantastic A & E Staff
Rated 5 stars out of 5
by Leslie Cash - Posted on 27 September 2024
After seeing my GP I was told I had to go to A&E immediately. I arrived at A&E around 3pm, staff got me booked in quickly. A&E was already very busy which was quite surprising for a Monday. After about an hour or so I was seen by a nurse, super friendly and they explained everything. Then about an hour or so after that I got seen by someone else for blood tests, and that's when it got super busy and the wait times got crazy. I ended up being their for 10 hours till around 10pm at night, this is not something I blame the A&E staff for, they were amazing, and they were rushed off their feet none stop all day and night long, this was the fault of the government not funding them properly. Since it was so late they made sure I had a bed for the night and monitored me every couple of hours till the morning, then I was promptly seen by the consultants, and other staff before they would let me go. I can not rate them highly enough for how hard they worked and how well they looked after me. What did annoy me though was not the staff but the general public who came in looking for help, I saw a drunk guy effing and blinding none stop while there who kept disturbing the staff and being aggressive with them till security had to be called, there were a couple of women who were getting really short tempered with the nurses for no reason, how those members of staff kept their cool I'll never know as I would not of done. Those staff members deserve to be paid a lot more than they currently do because of what they have to put up with. So a big thank you from me to all the staff for looking after me, it's very much appreciated.
Visited Accident and emergency services on September 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Leslie, Thank you for taking the time to leave a review of the Accident and Emergency department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Prompt and kind attention
Rated 4 stars out of 5
by Margaret - Posted on 07 August 2024
Recently directed to AE as a result of low Hemaglobin by my GP (as a result Of Coeliac disease.) I could not have received better attention And quickly given the treatment I needed. The staff at AE and ACU All treated me kindly and respectfully and I felt very much better and re assured Thanks to the care I received.
Visited Accident and emergency services on August 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Margaret, Thank you for taking the time to leave a review about the A&E department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Well looked after
Rated 5 stars out of 5
by Daniel - Posted on 15 August 2024
Today me and a resident I look after came to the hospital, and from the start to finish we was well looked after by all the staff, especially when we was waiting for are transport.
Visited Orthopaedics on August 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Daniel, Thank you for taking the time to leave a review. It is very much appreciated when we hear directly from our patients, families and carers. Michelle Kitson (Matron - Patient Experience)
Information supplied by Southport and Ormskirk Hospital NHS Trust