Southport and Formby District General Hospital
Town Lane, Southport, Merseyside, PR8 6PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Southport and Formby District General Hospital.
Reviews
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Review titled Well looked after
Rated 5 stars out of 5
by Daniel - Posted on 15 August 2024
Today me and a resident I look after came to the hospital, and from the start to finish we was well looked after by all the staff, especially when we was waiting for are transport.
Visited Orthopaedics on August 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Daniel, Thank you for taking the time to leave a review. It is very much appreciated when we hear directly from our patients, families and carers. Michelle Kitson (Matron - Patient Experience)
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Review titled Fantastic professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
I was in a+e while they dealt with the fallout from the riots in Southport those 2 days. Nothing but admiration for the staff, handled the whole situation amazingly well. I have to admit I did not enjoy the experience myself, it was stressful and i wished i wasn't there. But considering what the staff had to deal with I have nothing but praise for them. Absolute heroes.
Visited Accident and emergency services on July 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear patient, Thank you for taking the time to leave a review about the A&E department over such a difficult time. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Unbelievable Care and Attention
Rated 5 stars out of 5
by Niall Bootle - Posted on 28 June 2024
I had the dubious honour of being taken to Southport A&E by ambulance after collapsing and blacking out in Ormskirk Hospitals Car Park. The way that both hospitals attended to me was more than I could have wished for. The nurses at Ormskirk were wonderful from my befuddled memory and then once transported to Southport the teams that looked after me gave me back my dignity, treated me with an urgency I could have only have dreamed of and the attention and dedication from all in the Amber Ward I cannot speak highly enough of. I was constantly being checked, tested and recorded and they were all polite, friendly and extremely helpful to both me and my wife. The consultants (I saw at least 2) were superb. The Triage Nurse in charge provided me with the dignity I really needed and the following day came to see me personally. I can't praise everyone who saw to me highly enough. The paramedics were excellent. My only regret is I don't have all the names of who treated me so I could name them all. I cannot complain about any of the staff that treated me and can only say a huge thankyou to all involved.
Visited Accident and emergency services on June 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Niall, Thank you for taking the time to leave a review. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the teams who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled I received excellent help
Rated 5 stars out of 5
by Joy - Posted on 12 June 2024
A&E now has a good system in place which moves people through more quickly to where they need to be. After Triage I had tests and bloods taken. Once the results were through I then saw a Doctor, was given a diagnosis, medication was administered and I received medication to take home. Throughout the 3.5hours I was there I found all staff to be professional,approachable, knowledgeable, and they clearly explained my diagnosis. They were very busy but weren’t rushed in their manner. The day after I received my follow up clinic appointment for the near future. I’m very happy with my experience
Visited Accident and emergency services on June 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Joy, Thank you for taking the time to leave a review of the Accident and Emergency department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Outpatient nephrology
Rated 4 stars out of 5
by Anthony brough - Posted on 24 June 2024
Saw the consultant, Pakistani chap. Really helpful and have me some good advice, also commenced on a new medication The ladies on reception were really helpful too
Visited Don't know on June 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Anthony, Thank you for taking the time to leave a review. It is very much appreciated when we hear directly from our patients, families and carers. Michelle Kitson (Matron - Patient Experience)
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Review titled Exceptional Care and Treatment
Rated 5 stars out of 5
by Neil - Posted on 01 June 2024
Attended A&E due to mobility issues in leg and arm (self diagnosed TIA/Stroke)..A&E staff proffesional and attentive, conducted relevant tests and included stroke team. Assessment by A&E consultant thorough and reassuring including follow up scans which I attended the following day. Within one week I had the results, another assessment by a 2nd consultant and given the diagnosis (back issues). I know this hospital has been criticised in the past but I cannot fault any of the staff who dealt with me.
Visited Accident and emergency services on May 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Dear Neil, Thank you for taking the time to leave a review about the Accident and Emergency department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Very caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
I attended a&E with my 93 year old mother who has Alzheimer's. Every member of staff we met treated her with care and kindness. Everything was done very efficiently and when you hear so much in the news about problems in a&e it was nice to have such good efficient service. Thank you to everyone
Visited Accident and emergency services on May 2024
Review titled Southport and Formby District General Hospital
Replied on 09 December 2024
Thank you for taking the time to leave a review about the Accident and Emergency department. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Excellent service
Rated 5 stars out of 5
by Sheila Thomas - Posted on 26 March 2024
Everyone, from the parking staff, receptionist, X-ray, consultant, nursing staff and Applejacks cafe were friendly and efficient, taking time to explain and help. Exceptional service. There was no undue delay and everything ran smoothly. Everywhere was spotlessly clean and the signage was helpful. All of you should be very proud of your hospital.
Visited Orthopaedics on March 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled A&E Monday 04/03/24 10.00pm - 5.00pm
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Thank you to all the diligent A&E night duty staff who showed great care & respect to our 87 year old mother who suffers from vascular dementia after she fell & banged her head in the Care Home she resides in. We waited 6 hours for an ambulance followed by a further 7 hours for a CT scan. They gave her tea & biscuits and expressed empathy. & to the young Dr whose patience was endless. A long wait but nowhere near as long as the patients occupying beds along corridors & corridors truly heartbreaking.
Visited Accident and emergency services on March 2024
Southport and Formby District General Hospital has not yet replied.
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Review titled Wonderful Care in A and E
Rated 5 stars out of 5
by Elizabeth Goodridge - Posted on 13 March 2024
Accompanied friend after minor collapse to A and E. Seen fairly promptly with quick tests including brain scan. The junior doctor was wonderful, courteous and patient and very thorough. Moreover the discharge letter to the GP gave very specific details and contrasted markedly with the discharge note sent by an Oxfird A and E following a recent similar episode. We would like to record our gratitude for this junior doctor's care and skill.
Visited Accident and emergency services on March 2024
Southport and Formby District General Hospital has not yet replied.
Information supplied by Southport and Ormskirk Hospital NHS Trust