St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant appointment
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Appointment on time - Very kind and understanding staff who made me feel relaxed and comfortable in what could have been an embarrassing and personal appointment - didn’t rush me and answered my questions
Visited Gynaecology on March 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Phlebotomy
Rated 5 stars out of 5
by Philip Reardon - Posted on 29 February 2024
I arrived a week early for my blood test. The staff were so helpful and made me an on the day appointment immediately. I was seen within 5 mins by a caring and kind phleblotamist. I could not have been more happy. Thank you all for your care and kind attention
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Blood appointment management
Rated 5 stars out of 5
by Alistair D Lawrie - Posted on 23 February 2024
Trying to confirm/cancel a blood appointment. That department Blood sciences is not listed, and computerised message could not understand the word 'blood'. And there is no opportunity to leave a message, which rather defeats the aims of notifying of a cancellation. The 'new' system is impersonal and makes no tolerance for elderly and/or non-geeks probably a very high percentage of your users would fall into these groups. This is not a complaint. This Trust has given me an extra 20 years of life by treating several life-threatening illnesses. Good Luck.
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 05 July 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled No results!
Rated 3 stars out of 5
by Robert M Ross - Posted on 03 May 2024
I had a bone scan at St Albans Hospital on 20th February 2024. Excellent friendly service completed at appointment time. I was told I would get the results in 4-5 weeks time, but nearly twelve weeks later I have not had the results! And of course there is no contact number or email address to chase the up!
Visited Rheumatology on February 2024
Review titled St Albans City Hospital
Replied on 08 May 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Excellent care in the Fracture Clinic
Rated 5 stars out of 5
by Biddy Sweeting - Posted on 26 February 2024
I attended the Fracture Clinic last Friday, 13 days after breaking my left hip on holiday in Malta. From start to finish all the staff were charming, efficient, friendly and knowledgeable. I had my staples removed very gently, the xray explained and my partner made welcome and shown the xray. Futurev appointments have been arranged for me. My faith in the NHS has been restored, and I am so grateful to have this wonderful local hospital near my home. Thank you.
Visited Orthopaedics on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Good treatment
Rated 4 stars out of 5
by Gary Lyons - Posted on 24 February 2024
I would just like to say thank you to the excellent nurses and surgeons who fixed my hernia last night (23 February). I am a staunch believer that you guys truly deserve all the credit you get and should be on more pay and that the government should step up and pay higher salaries for NHS workers because you guys save lives
Visited Don't know on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Lovely nurse specialist and attending nurse.
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I was put at ease straight away. I felt comfortable and every step was explained to me as the procedure progressed.
Visited Gynaecology on February 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Hysteroscopy
Rated 5 stars out of 5
by Donna Campbell - Posted on 19 January 2024
I was admitted to Day Surgery for a hysteroscopy under General Anaesthetic and I can honestly say I have never been so frightened but the way I was looked after by the staff was amazing this is truly a very special hospital and I'm eternally grateful for their professionalism and kindness.
Visited Gynaecology on January 2024
Review titled St Albans City Hospital
Replied on 25 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Exemplary
Rated 5 stars out of 5
by Millie - Posted on 01 February 2024
Went for Day Surgery 30th January Comfortable waiting lounge and efficient friendly check in. Called through on time at 7.30 Very professional service from start to finish from team of Doctors and Nurses Kindness and consideration shown helped so much throughout surgical procedure and aftermath when I was recovering from anaesthetic. Cannot imagine better service anywhere
Visited Gynaecology on January 2024
Review titled St Albans City Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Great experience
Rated 5 stars out of 5
by Joan - Posted on 21 December 2023
Thank you to the Consultant, the Anaesthetists, Recovery Team and all the staff on De La Mare Ward for their kindness, care and dedication in making my stay very happy following my knee surgery.
Visited Orthopaedics on December 2023
Review titled St Albans City Hospital
Replied on 11 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust