St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Can't believe How Poor Communication is !!
Rated 1 star out of 5
by Frank Rios - Posted on 15 November 2023
Was referred by my local GP, said someone would be in contact . Three months later still no contact , made a phone call and was told someone would make contact but still no contact. Would be nice if a date was set even if it was next year. Sorry I've had to this but it will be interesting to see if anyone cares.
Visited Orthopaedics on November 2023
Review titled St Albans City Hospital
Replied on 16 November 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Michael Bean - Posted on 19 November 2023
Fantastic Hospital, I Had an operation in day surgery where I received the most caring treatment imaginable from all staff. I was checked on by nurses making sure I was okay at all times and the discharge nurse explained everything to me in great detail. The whole experience could not have been better from reception to discharge. I would like to thank everyone at this Fantastic Hospital
Visited General Surgery on November 2023
Review titled St Albans City Hospital
Replied on 23 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Hip replacement
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2023
Excellent work by all the team on the ward & all personnel in surgery. Very clean at all times and even the food was of a good quality.
Visited Orthopaedics on October 2023
Review titled St Albans City Hospital
Replied on 30 October 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Total Knee Replacement
Rated 5 stars out of 5
by Nicola Goodhead - Posted on 13 October 2023
Feeling anxious initially, I soon settled in on de la mare ward, and found staffing at every level on de la mare, and around the hospital helpful, and kind. A big thank you also to the anaesthetist, and surgical team.
Visited Orthopaedics on October 2023
Review titled St Albans City Hospital
Replied on 18 October 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing care and attention
Rated 5 stars out of 5
by Diana Waissel - Posted on 23 October 2023
I visited this hospital today as a daycare patient on becket ward the attention to detail was so re assuring I can only say that the team were amazing and made the whole experience very comfortable 10/10 from me
Visited Breast Surgery on October 2023
Review titled St Albans City Hospital
Replied on 30 October 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Reassuring and efficient
Rated 5 stars out of 5
by Judy - Posted on 22 August 2023
After receiving nasty deep scratches from a stranger’s Alsatian dog in the street I called 111. I had a quick and thorough response and was offered an appointment at the urgent care hub only 40 minutes later. I arrived early and was seen early by a Nurse who combined super-professionalism with a friendly, reassuring approach. I was 100% satisfied with my treatment which was quick but in no way hasty. I have to add that, like some other reviewers’ comments on the admin side, I was underwhelmed by the person on reception who instead of making proper eye contact and saying, “Just one moment, please”, ignored me till they were ready. It wasn’t long, but gave the wrong impression and risked undermining my approach to the clinical care.
Visited Don't know on August 2023
Review titled St Albans City Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled No bedside manner
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
After being kept waiting almost an hour late for my appointment, doctor barely acknowledged my existence. Not friendly or reassuring at all; in fact I found him to be rather rude, my appointment lasted just over 5mins, I had to ask him to explain my scan results; - I was extremely scared and anxious when I went in and left feeling pretty much the same; this doctor had no compassion for what I’m going through and made zero effort to put me at ease.
Visited Gynaecology on August 2023
Review titled St Albans City Hospital
Replied on 28 September 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Day Surgery - Great Team
Rated 5 stars out of 5
by Amanda Jayne Wright - Posted on 12 August 2023
Day surgery at St Albans Hospital - Theatre/Surgery 1 The whole team were amazing. Doing the NHS proud as they covered and worked overtime due to the strikes the day before. Meant so much to me as I have needed this operation for so long and it kept being cancelled. Nurses were lovely and caring and the theatre team looked after me so well as I was very nervous as I was awake during my procedure. They were fab and made me feel so comfortable we even had a giggle. Thanks to all who helped ! Really meant a lot as it was clear I had totally underestimated the procedure I was having. You will be in good safe hands here.
Visited General Surgery on August 2023
Review titled St Albans City Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Brilliant Unit
Rated 5 stars out of 5
by Pamela Wigham - Posted on 27 July 2023
Last week I attended orthopaedics for a full hip replacement and was very nervous. Totally unnecessary to feel like this, Doctors and staff were the very best. Procedure went well and I was discharged on the 3rd day. Very well done, I am so impressed with this amazing unit and would certainly recommend.
Visited Orthopaedics on July 2023
Review titled St Albans City Hospital
Replied on 08 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing urgent care at St Albans
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
I attended the urgent care today The staff were friendly and my visit was very quick I’d like to thank the lovely nurse I saw who examined me and diagnosed chest infection Thank you to you all
Visited Don't know on May 2023
Review titled St Albans City Hospital
Replied on 17 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust