St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad parking payment facilities
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
I arrived this afternoon and found that only coins are accepted for parking payment. I don’t normally carry coins but think most patients have a credit or debit card. You ought to have at least one payment machine that accepts cards. Luckily I was able to change a note at the refreshment bar and get some coins.
Visited Don't know on March 2023
Review titled St Albans City Hospital
Replied on 03 July 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Exemplary experience
Rated 5 stars out of 5
by Chrissie - Posted on 14 March 2023
In May 2022 I had my right knee replacement here, a very good experience which I reviewed at the time. Ten months later I am here for my left knee and if anything the experience is even better. I have less pain this time but have had to stay another two nights as wound not yet dry. But that is no hardship. All of the staff are knowledgeable, professional and kind. The food is excellent. There is a lovely calm, positive ambience around the ward. I may just be lucky as there were plenty of spare beds, I assume because they can't get the nursing staff. I know my operation was only possible because another surgeon had recently joined the team. He and the anaesthetists were just superb. I had such confidence in them and they made things easier with their sense of humour. The pre op, operation and post op care was first rate. The ward is clean and airey and the staff have great people skills, even with more difficult patients - not me of course! I know how lucky I am to live just a few miles from this excellent NHS resource. I think it is probably helped by not being too large a hospital. For instance not having an A and E here means that all surgery is planned. St Alban's hospital and it's orthopaedic department is, simply, excellent. Vive the NHS!!!
Visited Orthopaedics on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Breast Services - Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Absolutely wonderful. Lovely Doctors, nurses, care assistants and all other staff I met. Huge thanks to all staff in the unit. Keep up a good work. I live because of you.
Visited Breast Surgery on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Impossible to get hold of
Rated 1 star out of 5
by Mr Paul Sheridan - Posted on 16 March 2023
Trying to phone the hospital to talk to someone about obtaining xrays. None of the phone numbers for this hospital work (and i have tried all of them on their website switchboard page). My elderly relatives are needing these to be able to speak to a consultant. Terrible service.
Visited Don't know on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Contact
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
Why do none of your phone numbers work? Tried all the numbers on your contacts page today. 39 of them. Not a single 01727 number went through. Every single one came us as an incorrect number. What a shame.
Visited Don't know on March 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Needs Updating
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2023
We arrived to do blood tests late morning, there was over an hours wait. There were no seats to accommodate us in this over filled corridor(lack of seating seems to be a thing in this hospital), which is not ideal having a patients waiting area in a busy corridor. When it was our turn to be seen, I was so shocked that patients were seen in a communal room no bigger than a broom cupboard all squeezed in, there was no privacy and questions between patients and staff was for all to hear. This hospital really needs some upgrades. I feel sorry for the staff working in these cramped conditions all day. The staff were lovely and polite, even though they were lacking in the basics of oxygen and daylight.
Visited Don't know on February 2023
Review titled St Albans City Hospital
Replied on 05 May 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled So impressed
Rated 5 stars out of 5
by JeffB - Posted on 30 January 2023
It’s so easy to write negative reviews and I like others forget when things are so good. Well I remembered. I attended the ENT dept today, after just a 2 week wait from referral from GP. My appt was 9:15, I was seen 5 mins early. The Dr and other nursing staff were truly superb in the way I was dealt with. I send my thanks, as I mentioned at the time.
Visited Ear, Nose & Throat on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Disapointed
Rated 2 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner,whom i am not allowed to reveal,suffered a heart attack, i was told to contact the diabetic dept, which i did, telling them all the details,, & was told someone lwould cull us about our concerns, no call from anyone, a heart attack victim, & no contact ,we as a couple are, out of our minds,,but no contact,, from the diabetic dept after promises of call back,,your daptment needs re-vamping, your word is gods word, &I'm sure there are many more people who feel the same , lets see if you cancel this review as you did my last ,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Very poor response.
Rated 4 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner, vivienne clarke had a heart attack & was taken to watford hospital on 3rd jan, & back home on the 7th jan,i was advise to call diabetic dept, for help & advice, which i did on mon, 9th jan & was asured we would get a call, this same week, it is now 7.15 pm, 11th jan, no call at all, this is a heart attack person, totaly disgusting, no excuse, watford was priliant, after care, nothing,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Holly Wilson - Posted on 28 January 2023
I went in for an operation in the day surgery department and all the staff were amazing. The information they provided was thorough, clear and concise and they always checked on me to see if I was ok. I felt very well taken care of and well informed. They explained everything including all the after care info I would need and also gave me all the information written down. I would like to thank them for such a lovely experience in hospital.
Visited General Surgery on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust