St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disapointed
Rated 2 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner,whom i am not allowed to reveal,suffered a heart attack, i was told to contact the diabetic dept, which i did, telling them all the details,, & was told someone lwould cull us about our concerns, no call from anyone, a heart attack victim, & no contact ,we as a couple are, out of our minds,,but no contact,, from the diabetic dept after promises of call back,,your daptment needs re-vamping, your word is gods word, &I'm sure there are many more people who feel the same , lets see if you cancel this review as you did my last ,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Very poor response.
Rated 4 stars out of 5
by John Osborne - Posted on 11 January 2023
My partner, vivienne clarke had a heart attack & was taken to watford hospital on 3rd jan, & back home on the 7th jan,i was advise to call diabetic dept, for help & advice, which i did on mon, 9th jan & was asured we would get a call, this same week, it is now 7.15 pm, 11th jan, no call at all, this is a heart attack person, totaly disgusting, no excuse, watford was priliant, after care, nothing,
Visited Diabetic Medicine on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Holly Wilson - Posted on 28 January 2023
I went in for an operation in the day surgery department and all the staff were amazing. The information they provided was thorough, clear and concise and they always checked on me to see if I was ok. I felt very well taken care of and well informed. They explained everything including all the after care info I would need and also gave me all the information written down. I would like to thank them for such a lovely experience in hospital.
Visited General Surgery on January 2023
Review titled St Albans City Hospital
Replied on 02 February 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
I was referred to the breast unit on the 2 week wait pathway. Every member of staff was so kind and efficient from receptionist thru to medical and nursing staff. I was very anxious but the expertise and kindness of everyone, in particular the breast nurse practitioner, was enormously comforting. I'm relieved to say my problem turned out to be benign so feel very grateful but could not have felt in better hands regardless of the outcome. Thank you all so much
Visited Breast cancer services on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Great nurses at the Day Surgery ward
Rated 5 stars out of 5
by Martyna - Posted on 23 December 2022
I had my tonsils taken out this week and I cannot thank all the nurses and doctors enough. The whole experience from pre op assessment to the after care has been amazing. Ward was nice, clean and quiet and all the staff so so friendly and attentive. They truly do an amazing job in a profession that we know can be challenging. Well done and thank you
Visited Ear, Nose & Throat on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Shambolic and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
After referral from Critical care Hemel I was given an appointment many weeks later at St Albans fracture clinic despite fractured finger being clear on Xray. When I finally attended I was kept waiting for an hour with no communication before then being told I needed to walk to xray before seeing the doctor( wasting even more of my time) Eventually, at the consulation I was then discharged to hand therapy/physio despite still being in pain and unable to perform daily activity of living, let alone all of the sporting activities I enjoy. I am hoping that this is not just because I am over 60. In desparation I paid for a private Consultant appointment who confirmed that my condition can in fact be treated by surgery.I am now trying to arrange another appointment at the fracture clinic so that I can be seen by a more experienced doctor who may offer referral for treatment. As last resort I will have to go self funding despite having paid into the NHS for over 40 years and and not had anything back.
Visited Orthopaedics on November 2022
Review titled St Albans City Hospital
Replied on 06 December 2022
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
Admitted to day care for spinal injection. Cannot praise the staff highly enough. The care and attention I received from arriving to leaving was first class. A very caring team which included nurses, doctors, consultant, auxiliary staff,anaesthetists, theatre staff etc. Would highly recommend this hospital.
Visited Orthopaedics on November 2022
Review titled St Albans City Hospital
Replied on 06 December 2022
Thank you for taking the time to leave this feedback, it is great to hear you have had a great care experience. We will of course share your very kind words with the team.
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Review titled Good experience
Rated 5 stars out of 5
by JAS - Posted on 22 September 2022
Staff were friendly and helpful. Clinic was slightly delayed but staff informed everyone how long we were likely to wait. Dr was very approachable and explained things clearly. Car park was expensive
Visited Dermatology on September 2022
Review titled St Albans City Hospital
Replied on 19 October 2022
We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. Thank you for your feedback.
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Review titled Quality health care
Rated 5 stars out of 5
by Rob - Posted on 02 October 2022
Was admitted to De La Mare ward for knee replacement surgery. Within an hour I was being prepped for anaesthetic and was back on the ward a few hours later. All the staff from surgeons and nurses to porters we friendly, caring, professional and efficient. Made me feel at ease during a stressful and painful at times period. The positive outlook helped with my immediate recovery from the operation and I was able to leave after 2 days to continue my recovery at home.
Visited Orthopaedics on September 2022
Review titled St Albans City Hospital
Replied on 18 October 2022
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Elective knee replacement surgery
by Ropro - Posted on 05 October 2022
Went in for elective surgery knee replacement operation. I was nervous before being admitted but it was a very good experience. All the staff, from surgeons to porters, were caring, friendly, professional and efficient. I was able to be discharged after 2 days to recover at home.
Visited September 2022
Provided by Care opinion
Review titled St Albans City Hospital
Replied on 18 October 2022
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust