St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Albans City Hospital.
Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
I was referred to the breast unit on the 2 week wait pathway. Every member of staff was so kind and efficient from receptionist thru to medical and nursing staff. I was very anxious but the expertise and kindness of everyone, in particular the breast nurse practitioner, was enormously comforting. I'm relieved to say my problem turned out to be benign so feel very grateful but could not have felt in better hands regardless of the outcome. Thank you all so much
Visited Breast cancer services on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Great nurses at the Day Surgery ward
Rated 5 stars out of 5
by Martyna - Posted on 23 December 2022
I had my tonsils taken out this week and I cannot thank all the nurses and doctors enough. The whole experience from pre op assessment to the after care has been amazing. Ward was nice, clean and quiet and all the staff so so friendly and attentive. They truly do an amazing job in a profession that we know can be challenging. Well done and thank you
Visited Ear, Nose & Throat on December 2022
Review titled St Albans City Hospital
Replied on 06 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Shambolic and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
After referral from Critical care Hemel I was given an appointment many weeks later at St Albans fracture clinic despite fractured finger being clear on Xray. When I finally attended I was kept waiting for an hour with no communication before then being told I needed to walk to xray before seeing the doctor( wasting even more of my time) Eventually, at the consulation I was then discharged to hand therapy/physio despite still being in pain and unable to perform daily activity of living, let alone all of the sporting activities I enjoy. I am hoping that this is not just because I am over 60. In desparation I paid for a private Consultant appointment who confirmed that my condition can in fact be treated by surgery.I am now trying to arrange another appointment at the fracture clinic so that I can be seen by a more experienced doctor who may offer referral for treatment. As last resort I will have to go self funding despite having paid into the NHS for over 40 years and and not had anything back.
Visited Orthopaedics on November 2022
Review titled St Albans City Hospital
Replied on 06 December 2022
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
Admitted to day care for spinal injection. Cannot praise the staff highly enough. The care and attention I received from arriving to leaving was first class. A very caring team which included nurses, doctors, consultant, auxiliary staff,anaesthetists, theatre staff etc. Would highly recommend this hospital.
Visited Orthopaedics on November 2022
Review titled St Albans City Hospital
Replied on 06 December 2022
Thank you for taking the time to leave this feedback, it is great to hear you have had a great care experience. We will of course share your very kind words with the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust