St Helens Hospital
Marshalls Cross Road, St. Helens, Merseyside, WA9 3DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
I was sent here on the advice of my optician was put at ease by the staff straight away great hospital I have to come again January 2024 thanks for the help from the staff on this department
Visited Ophthalmology on July 2023
Review titled St Helens Hospital
Replied on 02 January 2024
Good morning Thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. We are pleased that you have had a positive experience. Please could you let us know which Department you attended via the email patientexperienceandedi@sthk.nhs.uk to enable us to share your feedback with the team that looked after you. Wishing you a speedy recovery.
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Review titled Good experience
Rated 5 stars out of 5
by Diane Kelly - Posted on 04 July 2023
Was with mum who is 91 in wheelchair excellent service and respect in pre op green zone all staff excellent and hospital was very clean and it was a 5pm appointment. Car parking good and accessible. Staff looked happy at their place of work A shining example of our brilliant Health Service
Visited Plastic surgery on July 2023
Review titled St Helens Hospital
Replied on 05 July 2023
Hi Diane, Thank you for taking the time to provide feedback on your recent experience in the OPD Department at St Helens Hospital on behalf of your mum, it is much appreciated. We are pleased that you have both had a positive experience in every aspect of your visit .We will ensure that your feedback is shared.
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Review titled Amazing Treatment received from the Sanderson Suite Teams
Rated 5 stars out of 5
by Sandra Watkins - Posted on 28 July 2023
I would like to shout out and thank all the team working in the Sanderson Surgical Day ward ( Anesthetist , Nurses , Gynaecologist ) after attending Thursday 27th July 2023 , they made me feel so relaxed , helping me to keep calm . they are a very efficient and nothing was too much trouble , I can't thank them all enough, brillant team.
Visited Gynaecology on July 2023
Review titled St Helens Hospital
Replied on 01 August 2023
Hi Sandra, thank you for taking the time to provide feedback on your recent attendance to Sanderson Suite at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience.We will pass your comments and gratitude to the team on your behalf. Wishing you a speedy recovery.
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Review titled An outstanding hospital in my opinion.
Rated 5 stars out of 5
by Steg from Netherley - Posted on 26 July 2023
Everything about the hospital is first class. Clean and tidy grounds and buildings. Really helpful staff, nurses and doctors contributing to both efficient and professional treatment. You're left to feeling calm and relaxed because everything runs so smoothly.
Visited Urology on July 2023
Review titled St Helens Hospital
Replied on 01 August 2023
Hi Steg, thank you for taking the time to provide feedback on your recent attendance at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience in every aspect of your visit.In order to share your feedback with the correct team, we will need to know which Department you visited. if you could contact the patientexperienceteam@sthk.nhs.uk letting us know. Wishing you a speedy recovery.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I was referred today, to Burney breast unit fortunately everything is fine. I just had to take time to mention the wonderful staff team and consultants, they are all so happy, respectful and totally professional and you really do feel like a person and not just a number. The waiting time was also excellent, it made my anxiety lessen because only after about 10 minutes, my name was called, the nurse introduced herself by name and it immediately made me feel at ease. Thanking all the staff in this unit.
Visited Breast cancer services on June 2023
Review titled St Helens Hospital
Replied on 22 June 2023
Thank you for taking the time to provide feedback on your recent experience at the Burney Breast Unit at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the team .Wishing you a speedy recovery.
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Review titled 5 stars for the plastic day unit
Rated 5 stars out of 5
by Amelya Glynn - Posted on 29 June 2023
A lovely hospital, all the staff members and the surgical ream were amazing. They explained everything clearly and took my hidden disabilities into account., and made me feel at ease. I cannot speak more highly of them all. The canteen where we ate lunch was immaculately clean and a great choice of food at reasonable prices. I thought on approach it was a welcoming place, the gardens, and flowers are stunning, lots of parking spaces too. Consideration for disabled blue badge owners. I can only give a 5 star rating to this hospital during my care.
Visited Plastic surgery on June 2023
Review titled St Helens Hospital
Replied on 30 June 2023
Hi Amelya, Thank you for taking the time to provide feedback on your recent experience in ED at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience in every aspect of your visit .Wishing you a speedy recovery.
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Review titled 1st class service
Rated 5 stars out of 5
by Judith Claire Hankey - Posted on 22 June 2023
On 19/6/2023 I accompanied my husband to the Plastic Surgery Dept for a procedure on his arm. The Welcome we both received was more than the best from the volunteers, reception, nursing staff and clinicians was 1st class. My husband suffers from Alzheimer's and we were treated with the utmost respect. I was able to stay with him until the procedure everything was explained fully. The happy atmosphere and the jovial attitude of the staff can I say 'we enjoyed ourselves'. This hospital is a credit to themselves and we were delighted to have been attended by such caring hard working professionals.
Visited Plastic surgery on June 2023
Review titled St Helens Hospital
Replied on 26 June 2023
Thank you for taking the time to provide such lovely feedback on behalf of your husband about your recent experience at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience . We will share your feedback with all the teams that you have mentioned.
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Review titled Amazing practice!
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
The staff here at the ENT department are lovely and very friendly! The audiologists are really helpful and you are usually seen within a matter or 5-10 minutes of arriving for your hearing test! The consultants are exceptional. I couldn’t fault this department. The wait for appointments has been unreal, usually you’re waiting months, I’ve been multiple times this year which is brilliant as my issue is actually being taken seriously! Keep the good work up. You are all appreciated!!
Visited Ear, Nose & Throat on June 2023
Review titled St Helens Hospital
Replied on 30 June 2023
Thank you for taking the time to provide feedback on your recent experience in the ENT Department at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience in every aspect of your visit .We will ensure that your feedback is passed to the team.
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Review titled Can’t praise highly enough
Rated 5 stars out of 5
by Karen Colebourne Kaye - Posted on 22 June 2023
I was in the Plastic Surgery day Ward today at St Helens hospital to have BCC (skin cancer) removal and I can’t praise the staff and the surgeon highly enough. The staff were friendly, professional and put everyone at ease, the surgeon (whose name escapes me but began with S) was gentle, made you feel at ease and was exceptional at his job as were all the staff. I would say to anyone having to go there, not to worry, the staff are amazing and procedure quick and painless. Thank you Plastic Surgery Day Ward.
Visited Plastic surgery on June 2023
Review titled St Helens Hospital
Replied on 23 June 2023
Thank you for taking the time to provide feedback on your recent experience at St Helens Hospital, it is much appreciated. We are pleased that you have had a positive experience and will ensure that your feedback is shared with the plastic day surgery team .Wishing you a speedy recovery.
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Review titled Audiology Top marks
Rated 5 stars out of 5
by Ian rae - Posted on 19 May 2023
I attended the audiology Saturday 13th May Appointment 14.50 seen in 10 minutes of arriving.Service excellent from very pleasant receptionist and nurse.Consultant excellent,said I would be referred re hearing aid.I received a further appointment on 16th in the post only a few days later for June. Thanks to all your wonderfull staff as we live in Runcorn it was worth the travelling.
Visited Ear, Nose & Throat on May 2023
Review titled St Helens Hospital
Replied on 22 May 2023
Good afternoon Ian, thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. hospital, it is much appreciated. We are pleased that both you have had a very positive experience . We will forward your feedback to the audiology team. We hope you get your hearing aid soon.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust