St Helens Hospital
Marshalls Cross Road, St. Helens, Merseyside, WA9 3DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Steve Smith - Posted on 12 November 2024
I visited the Endoscopy unit at St Helens hospital and the whole experience from visiting the reception for booking in to having my examinations was so simple and straightforward. The staff were absolutely brilliant. Everyone I met couldn't do enough to help ease my mind and reassure me that everything was going smoothly. Thank you. Your all a absolute credit to your profession
Visited Gastrointestinal and Liver services on November 2024
Review titled St Helens Hospital
Replied on 13 November 2024
Good afternoon Steve, thank you for taking the time to give us your feedback on your recent visit to our endoscopy department st St Helens Hospital, we are delighted to see that you had such a good experience and that the procedure went well and the staff looked after you with such care and supported you throughout your visit. I will forward your comments to the staff in the department, who will be delighted they were able to give you support that both ressurred you and helped ease your mind.
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Review titled Sanderson Suite
Rated 5 stars out of 5
by Judith - Posted on 26 September 2024
Just recently attended the Sanderson Suite for skin lesion removal. It was a very well organised, professional, & friendly experience which was very much appreciated as having surgery of any kind can be daunting. A big thank you to the surgeon and all the members of the wonderful team for putting me at ease and looking after me, you were fantastic.
Visited Plastic surgery on September 2024
Review titled St Helens Hospital
Replied on 01 October 2024
Hi Judith, Thank you for taking the time to provide feedback on your recent experience on Sanderson Suite. We are pleased that you have had a positive experience. We will ensure that the team that looked after you have sight of your lovely feedback. Wishing you well with your recovery.
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Review titled Brilliant caring staff.
Rated 5 stars out of 5
by Paul Wright - Posted on 10 September 2024
After being diagnosed with a bladder tumour earlier this year I was booked in for surgery in the Sanderson Suite within 4 weeks. Thanks to the expert theatre staff skill in removing the tumour I was out the same day. I then had 6 weeks of chemo which again was administered without problems by the brilliant specialist nurses in the Lilac suite. Following all this I had a internal camera inspection this week that showed I was all clear and booked in for a check up in 6 months. From start to finish of my treatment everyone I dealt with was both caring and professional and explained procedures to be undertaken clearly. I am not allowed to name the consultant or specialist nurses apparently in this review but hope they will remember me. Best wishes to all.
Visited Urology on September 2024
Review titled St Helens Hospital
Replied on 10 September 2024
Hi Paul, Thank you for taking the time to provide your feedback, about your recent experiences of Sanderson suite and Lilac suite. We are pleased to hear that you are happy with the care and behaviour of everyone involved in your treatment. We will ensure this is shared with all teams involved, who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
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Review titled Excellent Medical Care
Rated 5 stars out of 5
by Kishorbhai Mistry - Posted on 16 September 2024
I recently attended Sanderson suite for an outpatient (hernia) procedure and was simply blown away with the amazing care, professionalism and compassion from all the staff. I was kept overnight in the Seddon Suite to assist with my post Op recovery. The quality of the medical care was outstanding. I would like thank the staff who performed the surgery and provided after care with immense dignity and compassion. Can you pass my deepest thanks to the staff in the Sanderson and Seddon Suites who cared for me. They are my angels. Thank you so much.
Visited General Surgery on August 2024
Review titled St Helens Hospital
Replied on 19 September 2024
Good afternoon thank you for sharing the details of the 'excellent medical care' you received when coming to the Sanderson Suite for surgery. We are very proud of our medical and ward staff and its great you felt like the care you received was outstanding, I will certainly pass your thanks on to the staff in Sanderson to show them how much you appreciated their care. We hope that you have recovered well and feeling the benefit of you surgery. Take Care
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Review titled Excellent, empathetic consultation
Rated 5 stars out of 5
by Marg. O'Sullivan - Posted on 28 July 2024
Having struggled for a number of years with various joint problems, I had to attend St Helens Musculoskeletal dept and a lovely lady took me through a number of exercises and procedures with a new problem to my hands and wrists. She was empathetic, talked me through several issues with great patience and explained everything fully. Gave me great advice and recommendations going forward. All with a great sense of humour, whilst remaining very professional. A credit to this dept. and the NHS.
Visited Musculo-skeletal services on July 2024
Review titled St Helens Hospital
Replied on 29 July 2024
Hi Marg, Thank you for taking the time to provide feedback about your recent experience with the Musculoskeletal team at St Helens hospital. We are pleased to hear that you are happy with your treatment and hopefully you have had some relief from the problems that you have been having with your joints. We will ensure your lovely comments are shared with the team on your behalf.
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Review titled Sanderson Suite
Rated 5 stars out of 5
by Janet Warwick - Posted on 14 July 2024
Exceptional Staff. My experience having poss skin cancer lump removed was painless and first class in every way. Many thanks to everyone there who worked so hard to reassure and help all who were waiting for their procedure.
Visited Plastic surgery on July 2024
Review titled St Helens Hospital
Replied on 15 July 2024
Hi Janet, Thank you for taking the time to provide your feedback, following your recent experience at Sanderson Suite. We are pleased to hear that you are happy with your treatment, and everyone involved who were reassuring and helping patients waiting for their procedures. We will ensure this is shared with Sanderson Suite who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion Team
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Review titled Caring and efficient Urology Department
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
I would just like to put on record that St Helens Hospital Urology is a well run and efficient department. All my appointments were on time and dealt with in a caring manner. The Consulltant, Doctors and nurses all need thanking.
Visited Urology on July 2024
Review titled St Helens Hospital
Replied on 23 September 2024
Good Morning thank you for taking the time to feed back your recent experience in the urology department at St Helens Hospital, we are delighted you had a positive experience and the staff were very caring towards you. I will forward your message and thanks to the staff in urology so they can see how much you appreciated the care they delivered. Take Care Patient Experience and Inclusion Team
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Review titled Audiology
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Absolutely amazing friendly efficient.That was my experience today.From the reception to the audiologist.
Visited Ear, Nose & Throat on May 2024
Review titled St Helens Hospital
Replied on 29 May 2024
Good afternoon, thank you for taking the time to provide feedback about your recent attendance at the Audiology Department at St Helens Hospital. We are pleased that you have had a positive experience. We will pass your feedback directly to the team on your behalf.
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Review titled Excellent Service from Xray Department
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I have just returned from attending the Xray Department . I was referred by my dentist. I was very nervous but was completely put at ease by the radiographer who explained what was going to happen, she is a credit to the hospital. From checking in at reception to leaving the hospital was twenty minutes brilliant service, very good service from an excellent hospital trust.
Visited Diagnostic Imaging on March 2024
Review titled St Helens Hospital
Replied on 20 March 2024
Good morning, thank you for taking the time to provide feedback on your recent appointment at the x-ray department. We are pleased that you have had a positive experience. We will pass your feedback to the team. Wishing you well with any on going treatment.
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Review titled Outstanding service na care
Rated 5 stars out of 5
by Warren Clough - Posted on 22 March 2024
From the reception staff through the nurses and doctors I cannot find fault with their care compassion and their ability to manage my procedure The experience was outstanding they do it with a fine balance of professionalism and human warmth . I will not hesitate to sing their praises to my group of friends and family . Thanks so much ladies and gentlemen
Visited Diagnostic Endoscopy on March 2024
Review titled St Helens Hospital
Replied on 25 March 2024
Hello Warren, Thank you so much for taking the time to provide your feedback following your procedure. We are delighted to hear you had such a positive experience and your experience was met with professionalism and human warmth. We will ensure this is shared with the staff involved in your care. Wishing you a speedy recovery, Patient Experience & Inclusion Team
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust