St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Gynaecology
Rated 5 stars out of 5
by Vicki Tapner - Posted on 12 October 2024
Excellent Medical team that looked after me Dr and the other lovey Nurses on Saturday 12 Oct kind considerate just lovely 😀
Visited Gynaecology on October 2024
St Helier Hospital has not yet replied.
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Review titled Great staff
Rated 4 stars out of 5
by The staff were excellent - Posted on 12 August 2024
I visited the hospital for an operation, I stayed in the women’s health department for gynaecology. The nurses were all really kind and attentive. The team who took me down for my surgery were also really kind and made me feel at ease. The doctor who completed my surgery also came round the next day to check on me and discharge me, and run me through the operation. The process was stress free and made my first stay in a hospital less daunting.
Visited Gynaecology on August 2024
St Helier Hospital has not yet replied.
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Review titled Don‘t go with complex and time sensitive problems
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
After 4 hours still not even seen a nurse, told wait time is 9 hours. My condition required same day treatment otherwise risk of blindness. Suggested I go to St George’s if they are too busy and have no specialist on call. Staff did not care … no wonder NHS is spending billions on lawsuits. If I end up having permanent damage due to delayed treatment, I will take them to court.
Visited Accident and emergency services on July 2024
St Helier Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Susan Carson - Posted on 23 August 2024
The doctors and staff on c4 are amazing the care and attention received was amazing. Kind caring attentive above and beyond thank you all
Visited Gastrointestinal and Liver services on July 2024
St Helier Hospital has not yet replied.
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Review titled Attention to detail
Rated 5 stars out of 5
by Andy McCarthy - Posted on 07 May 2024
Two weeks ago I fell heavily and needed to be seen at the A&E department of another hospital. My pain had intensified since then and now my leg looked badly swollen and significantly bruised, much worse than before. Previously I had been more concerned with my chest than my leg so I wanted some advice. I saw the screening nurse and then I had a lengthy wait but that was so I could see the right person - a physiotherapist that was really helpful. Although he could have checked the report of my previous treatment, he chose to talk with me and then carry out a thorough diagnosis for himself before he reviewed the previous report. Some questions arose and it took further X-rays, and even then a CT Scan before the team behind the physiotherapist had a better understanding on what was happening to me. Now, I have a comprehensive plan on how I can become strong again. The reason I am completing a review is to recognise the perseverance and determination of the physiotherapist and the team he associated with — the consultant, an orthopaedic doctor and radiographers — who pulled together to ensure I had the fullest attention. I was on-site for 7 hours in the end, but that’s not so important if ultimately you get peace of mind. Thanks to you all.
Visited Accident and emergency services on May 2024
St Helier Hospital has not yet replied.
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Review titled Vert Poor Service
Rated 1 star out of 5
by Millicent Terry - Posted on 08 April 2024
I had to wait eleven days for a prescription to be dispensed when it should have taken a maximum of 3 working days.
Visited Pharmacy available on-site on April 2024
St Helier Hospital has not yet replied.
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Review titled Well done A+E
Rated 5 stars out of 5
by Carol - Posted on 14 April 2024
Took my Mum to a+e and from the start to end of her visit all of the staff were amazing. They showed great concern, understanding and empathy to the situation and explained everything that would be happening. They listened to all of our concerns and even though the department was extremely busy and the staff obviously under pressure they were all happy and so lovely to my Mum. I would like to say thank you so much to all concerned.
Visited Accident and emergency services on April 2024
St Helier Hospital has not yet replied.
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Review titled Slow and understaffed
Rated 2 stars out of 5
by Toye - Posted on 26 March 2024
Waiting nearly 6 hours to see a doctor is unacceptable, especially when the child blacked out and couldn't breath. Not sure why I pay taxes, if I can't access the facilities in a reasonable timeframe. Disappointing is an understatement.
Visited Accident and emergency services on March 2024
St Helier Hospital has not yet replied.
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Review titled Such hard working staff
Rated 5 stars out of 5
by Pamela O Rourke/Tabberner - Posted on 23 January 2024
From triage to 3 nights in ED, my husband was very sick and was transferred to StH from Epsom . It was very busy as the transfer happed Fri night/sat morning. Despite the late hour and busy ER, every staff member was kind and caring. From the reception staff who followed up on the transfer (despite sadly getting a lot of hassle from the public re: waiting times) the triage team who allowed a surgery consult on their trolley even though they desperately needed it and then getting us a corner for the trolley. Major then looked after him for the next 3 days , thank You !
Visited Don't know on January 2024
St Helier Hospital has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2024
Transferred from Epsom Hospital which was totally different service. Fantastic service. They were friendly and attentive. They offered me a wash. I didn’t feel embarrassed or scared. They really cared. They would come by and check I was ok. I had personal items given to me to wash my hands on, wipe my bum and tissues. I felt safe and knew if I pressed the bell they were straight there to help me. The nurses said hello at change over before talking about my case which made me feel safe as they acknowledged me as a person and not just a body. The Drs told me what was going on and why they were doing what they were to me. A follow on appointment has been made and will see them within a week. So no real wait. All my medications were on time and ensured that they were taken. The only thing I can think of that could be done better is that Drs write in the notes why they are giving a patient a certain medication or diagnoses. I saw 3 different Drs in 3 days and although I was given advice, the Dr had not written this in the notes so the next Dr didn’t know what I was talking about. I would have liked advice on what I should do when home.
Visited Gastrointestinal and Liver services on January 2024
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust