St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful treatment
Rated 4 stars out of 5
by Anonymous - Posted on 02 September 2023
Was advised by 111 to take my very unwell husband to Accident & Emergency on bank holiday Monday. He was seen with 15mins to have blood tests and was given intravenous antibiotics and fluids immediately. Everyone treated him so well and even though so busy they made time for us. He was moved into Majors for one night then to a1 where the staff were not as kind or patient. Then thankfully to a room on his own in b1 where everyone was so lovely. He was very poorly with sepsis and the care was fantastic.
Visited Accident and emergency services on August 2023
St Helier Hospital has not yet replied.
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Review titled Very very poor A&E
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
was told to go see a nurse the shutter wasn’t open so the lady at the reception has never walked to see the shutter closed. was then waiting for 20 minutes and the shutter didn’t open. after going to the desk she goes ‘the shutter for the nurse is closed i didn’t notice’. now i’ve been waiting in a&e for over 5 hours this is a joke
Visited Accident and emergency services on August 2023
St Helier Hospital has not yet replied.
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Review titled Confused
Rated 3 stars out of 5
by DBM - Posted on 14 June 2023
I have an appointment around 08:40am, came early about 5min and went to reception to register told me to “have a sit and wait to be called”.( phlebotomy clinic) been waiting almost an hour 1/35min so went to the receptionist and ask why I haven’t been called, receptionist told me that I didn’t show up??? Told her that I’ve been setting for also 1hr 35min. Then she took my blood form and give it to one of the male staff after they taken my bloods, the male staff said that monitor is not working properly so I don’t know which one is saying or telling the truth but nevertheless they are very apologetic about what happened but it shouldn’t happen because I’m supposed to have “blood pasting” for 12hrs. So I came there very hungry expecting that I will finished before 9am. But I was very disappointed about what happened I wasn’t angry but disappointed. Hope this thing will be lesson learned for everyone.
Visited Don't know on June 2023
St Helier Hospital has not yet replied.
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Review titled Condescending 'care'
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
We waited 7 hours in urgent care/A&E for a burn we suspected was infected. After that wait we were met with a condescending nurse. Quizzed my partner over infections like an uppity school teacher. For someone who struggles with hospitals it was an upsetting and rude experience, when we were just following the NHS website/111s advice.
Visited Urgent Treatment Centre on June 2023
St Helier Hospital has not yet replied.
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Review titled Unfriendly
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Had an internal referral from immunology to rheumatology. Appointment came quickly. On the day there was major traffic.. out of my control. I am referred here as it is closer to my work as I travel a distance for work. I was 15 mins late. I called twice to let them know, this didn’t stop the consultant making sure I know how it affected his clinic. Made me feel small. Now wants to refer me to hospital back home which means I have to miss even more work to attend. Even tho I work not far from this hospital and it’s more convenient. Never been late for an appointment in immunology. It was once. I think some lessons in how to speak to people might come in handy.
Visited Rheumatology on May 2023
St Helier Hospital has not yet replied.
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Review titled Very very poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
Been A&E, checked in a Sunday evening, waiting more than 5 hours, no one see me. What pathetic service we are getting for the money we paying as tax. Ver ver poor service.
Visited Accident and emergency services on March 2023
St Helier Hospital has not yet replied.
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Review titled Out of control the worst experience
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Absolutely one big joke. I'm 37 weeks pregnant I came to a&e department with my husband as he suddenly lost his avability to see anything. He had a huge headache every day since over a month his been told by doctors to take only paracetamol as everything is ok. Now he can't see. We have been waiting already 6h just for the blood and pressure be taken. Minimum waiting time 4h we have been told. There is so many people in pain around and doctors seem to have a time for everything. Noone is rushing everything is done super slow even walk. This is just a joke. Noo e can tell us how long from now we will be still waiting could be another 6h. Other thin is the ho else's peopke were here doing a party drinking alcohol playing music shouting. Nothing was done about it receptionist seemed absolutely fi e with it, security wasn't even called. It's so awfull what's happening in here I feel like people can lictuarly die here and nothing will be done really. Do not come to this hospital.
Visited Accident and emergency services on March 2023
St Helier Hospital has not yet replied.
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Review titled Incompetent shambles
Rated 1 star out of 5
by Millie - Posted on 09 March 2023
Hospital consultant issued prescription on 1 March. I telephoned 2 March to check situation & was told medication had to be ordered in. Pharmacy said they would contact me when ready. Having heard nothing I telephoned on 9 March - was told the medication arrived late on 8 March but had not yet been dispensed. This was a lie. When I picked up the medication the accompanying paperwork said 'Dispensed 8 March'. Additionally, picking up the medication is a horror story - I waited more than 30 minutes to pick up my medication after receiving a text to say it was ready. Delay mostly caused by four patients trying to pick up medication which had not been dispensed combined by slowness and incompetence of staff. Triage needed on patient side if carrying on with in-house dispensing. Cull of incompetent staff very urgently needed. Outsourcing with a commercial pharmacy likely to be miles better - could hardly be worse.
Visited Pharmacy available on-site on March 2023
St Helier Hospital has not yet replied.
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Review titled Kind and caring
Rated 4 stars out of 5
by Mrs Margaret H Mills - Posted on 02 March 2023
I had an appointment this morning in the Gynaecology department. I was seen on time even though there had been a fire alarm alert earlier. I was seen by Margaret and Moly who were delightful. They explained what was going to happen and reassured me at all times. I felt relaxed even though the procedure can be uncomfortable. They answered my questions fully and I was very satisfied with my treatment.
Visited Gynaecology on March 2023
St Helier Hospital has not yet replied.
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Review titled Waiting to see a doctor
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
Had a full at home and went along to A&E to get checked out, and I had to wait 15 1/2 hours before seeing a doctor. Had an x-ray on my elbow and they said everything was okay. Got a phone call a few days later from the hospital to tell me that the x-ray was looked at again and that there was a small fracture on my elbow. I know that the doctors and nurses do a fantastic job under difficult circumstances but having to wait for 15 1/2 hours and be told the x-ray was good and then getting a phone call two days later to say there was a fracture was disappointing to say the least. The NHS management at St Hillier hospital need to take good luck at the A&E department
Visited Accident and emergency services on February 2023
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust