St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Reassuring and Thorough
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
Attending for a colonoscopy I was quite anxious. However was reassured at each step by very personable and professional nurses and doctors. Thank you all very much.
Visited Diagnostic Endoscopy on February 2023
St Helier Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by LESLIE KUMARA WELLAPPILI - Posted on 05 February 2023
I brought my son to A&E on early morning of 5 February 23 with a suspected heart condition. The receptionist was efficient and professional; a triage nurse saw him within a few minutes, and by a doctor almost as soon as we got to the waiting room. In my opinion the care he received throughout was excellent.” Everyone was so kind. The staff - doctor and nurses are professional and efficient.
Visited Accident and emergency services on February 2023
St Helier Hospital has not yet replied.
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Review titled Makes no sense
Rated 2 stars out of 5
by Bex - Posted on 06 February 2023
A 5 hour wait for no reason other than using the 5 hour wait for patients to prove that they need care. Completely ridiculous!
Visited Accident and emergency services on February 2023
St Helier Hospital has not yet replied.
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Review titled appalling
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2023
My son was in a&e because his ketones were high and he was extremely short of breath. We waited for over 4 hours, other patients came in after us and were attended to but my sons blood sugar was not even tested. After all that time my sons blood sugars fortunately improved and his condition also improved, so he said he felt good to go home. We stood at the desk for a good ten minutes being ignored by the staff, gave up for a bit, went back to the desk with the same staff just sitting there ignoring us yet again, finally got their attention, said we were going home because my son felt better so they called for a doctor and ignored us for another 15 minutes, meanwhile other patients being seen and my son the only one not seen. At this point for all they know he could have been keto-acidotic (he has type 1 diabetes) so we literally walked out knowing full well that at this point we could deal with him better at home. I don't usually complain but the treatment my son received (or should i say didn't receive) was absolutely disgraceful.
Visited Accident and emergency services on January 2023
St Helier Hospital has not yet replied.
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Review titled CW was very good
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2023
My visit was due to a swollen ankle. The male nurse at the urgent treatment department was welcoming, wanted to help, enthusiastic and reassuring. He was pleasant and explained that I had a small fracture and took the time to show me on the x-ray. He explained the healing process and why I was getting a boot not crutches. He checked I could walk in them and answered my questions. He gave me information on exercises to help. I felt he cared which made my experience a good one I wanted to share as this is not usually my first hospital of choice due to my medical appointments usually being somewhere else.
Visited Urgent Treatment Centre on January 2023
St Helier Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Neil D - Posted on 21 March 2023
I arrived at St Helier A & E with shoulder pain at 11.00 a.m on a Tuesday. I left at 12.30 having been examined twice, X-rayed, and diagnosed with rotator cuff injury. Arm in sling and with selection of exercises to strengthen muscles. Incidently, only one ambulance present outside, unloading patient. Superb response and service. Thank you.
Visited Accident and emergency services on January 2023
St Helier Hospital has not yet replied.
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Review titled Worst hospital I have ever visited
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
I was made to wait outside and not allowed to go into the room with my partner, I was not explained to why this was happing and felt like I was not included in the journey of our pregnancy even though the kept on saying it was our journey I am extermley disappointed in the service we got today and am going to be changing hospitals I would never visit this hospital again
Visited Maternity services on January 2023
St Helier Hospital has not yet replied.
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Review titled Totally disappointed
Rated 1 star out of 5
by M Balan - Posted on 17 January 2023
Even one star is too much for this hospital. I attended A&E around 22:30. And there was about 7 patients before me, I stayed all night and I was called at 6:30. I waited 8 hours. On the information screen it was showing 2.5 hours waiting time. Very bad service and very rude staff. So disappointed.
Visited Accident and emergency services on January 2023
St Helier Hospital has not yet replied.
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Review titled Sensitive to my condition
Rated 5 stars out of 5
by Mary Camilleri - Posted on 15 January 2023
As a severely immunocompromised patient I was impressed by how well the department handled my case. They made sure I was seen to straight away and was isolated. Staff, including doctors were very attentive and we're in touch with my own doctors from the word go
Visited Accident and emergency services on January 2023
St Helier Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust