St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 4 stars out of 5
by anthony turnbull - Posted on 20 March 2024
I had to attend A&E last night after catching my finger in a food blender. Yes, there was a lengthy wait but everyone from receptionists to nurses to radiographers in A&E and the urgent treatment centre was exceptionally friendly, kind and professional. I just want to say a big thank you.
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 20 March 2024
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS. Kind regards John
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2024
staff just laughed and my son was so sick to the point he couldn’t even walk so they just took us out of the hospital with a wheelchair and obviously took the wheelchair back and said there’s nothing they can do
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 08 July 2024
Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise for your experience at St Mary's hospital. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Very helpful and welcoming
Rated 5 stars out of 5
by Regina - Posted on 12 March 2024
Had my first antenatal scan at St Mary’s - quick, tidy, on time, and most importantly very welcoming and empathetic. Will be returning here for the second scan. Many thanks to the staff for being amazing!
Visited Maternity services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 13 March 2024
Dear Regina Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our antenatal scanning unit at St Mary's Hospital. I will forward your feedback to senior management in Maternity Services. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS and thank you for your kind comments. Kind regards John PALS Officer imperial.pals@nhs.net
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Review titled Disappointing
Rated 2 stars out of 5
by Bea - Posted on 19 March 2024
Visited the A&E yesterday with what I consider serious issues. There seems to be such waste of time at the initial stage of the process. In total, 5 NHS personnel spoke to me (one took blood samples) before I saw a doctor. That makes 6. Where is the efficiency in that? Appearing to move patients through the system and actually doing so is different. Lastly, when I was inquiring about a treatment that I was unfamiliar with, it was seen as an affront to the capabilities of the team. Yet, a grave error was made by not labelling a supposed iron transfusion treatment (IV) with my personal details. Who does that? How can a patient trust treatment plans when it is not taken seriously? Time will be saved and more patients catered for if the unnecessary process of speaking to multiple personnel is removed - just saying. All this delays much needed treatment.
Visited Accident and emergency services on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 21 March 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers.
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Review titled Great Service at Early Pregnancy Unit
Rated 5 stars out of 5
by Karina - Posted on 20 March 2024
I have had the best experience ever with the EPU at St Mary’s Hospital. The staff were extremely polite and the specialist nurse that have seen me, gave me all the reassurance and information I needed. They offered me another appointment in 2 weeks time, which in my case brings peace of mind (I had several miscarriages). The nurse was warm and extremely helpful. I am so grateful to the service I received.
Visited Obstetrics And Gynaecology on March 2024
Review titled St Mary's Hospital (HQ)
Replied on 21 March 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received . Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time. We appreciate and value your comments.
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Review titled Awful!!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I m in the hospital for 5 days…I never see something like that in my whole life! Every day different doctor says to me different things. I was heavy bleeding and the doctor day after didn’t know that! The nurses some of them they said you have to show us your vomit some of them they said we don’t need to see . I’m vomiting like seven times with the medicine and fluid and I was asking to bring me a sandwich with cheese plain and after 45 min they said me we have tuna and we can’t do anything for you!They don’t care if you are pregnant, if you are in the hospital alone, if you need to eat! I hope something change quickly otherwise this is really bad for sick people. I’m thinking all the time for people with serious illness to have this treatment.The worst experience. Third world system.
Visited Gynaecology on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 13 March 2024
Dear Sender Many thanks for your contact with Imperial College Healthcare NHS Trust. I am very sorry to read of your experience. If you would like me to escalate this matter and hopefully resolve these concerns, can you kindly email me your details (name and date of birth) and the ward you are in? Once received I can escalate this to senior management. Our email address is imperial.pals@nhs.net. I look forward to hearing from you. Kind regards John
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Review titled Children’s ENT Services
Rated 1 star out of 5
by Nina - Posted on 18 April 2024
Horrible! Go straight to private and don’t lose time there on the 6th Floor. The whole team does not genuinely care about any of the paediatric patients. The doctors seem to be kind and polite at first, but the whole system is so disorganised, that you’ll never get anything done, ever. We waited for over two years for my daughter’s surgery, nobody called us back. I used to call the admin office every week or so, to check if we’re moving down the list, to which they only answered: we don’t have any dates yet, sorry. On one occasion, a ENT doctor gave us the wrong equipment, so we couldn’t do the sleep study at home and hence wasted our appointment (thanks to the St Mary’s staff). Negligent, reckless behaviour that I wish no child should experience. Close down the department or get a grip of your job! Never been more disappointed with any central London hospital before.
Visited Paediatrics services on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 18 April 2024
Dear Nina, I am very sorry to read your comments from the NHS Choices web page and wishes to apologise for your poor experience with our Children Services Department at St Mary’s Hospital. I have forwarded your posting to the service managers for Children Services. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Patient Advice and Liaison Service
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Review titled Lovely staff
Rated 5 stars out of 5
by Sue Reynolds - Posted on 24 February 2024
I had to attend today for a mri scan I had a full blown panic attack about 5 mins before the scanning had finished they stopped the scan and the lovely man came in to talk to me really calmed me down as I was shaking Thank you for your kind words
Visited Don't know on February 2024
Review titled St Mary's Hospital (HQ)
Replied on 07 March 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Repeated appointments with no clear point, such as “to avoid getting lost in the system” or with staff who had not had information from previous appointments. No effective treatment was given at any point and my belief that any will be given is now gone. Finally, I was booked into a phone appointment and took time off work for it, and it never arrived. I was then given a letter saying I had missed the appointment (claiming a call time 2 hours 2 minutes late) and that I was discharged from your care. I see no alternative but to seek private medical help. This has wasted my time, energy and money as well as NHS time and money.
Visited Orthopaedics on January 2024
Review titled St Mary's Hospital (HQ)
Replied on 17 January 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologies to you for your experience at St Mays hospital services. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net .
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Review titled Friendly and proficient
Rated 5 stars out of 5
by Stephen James Felton - Posted on 20 December 2023
The Audiologist sorted out a problem with my Hearing Aids today in the usual friendly efficient way that this department always does.
Visited Audiology services (community) on December 2023
Review titled St Mary's Hospital (HQ)
Replied on 21 December 2023
Positive feedback response Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Audiology department. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
Information supplied by Imperial College Healthcare NHS Trust