St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled amazing care
Rated 5 stars out of 5
by Jean - Posted on 25 August 2023
This experience was unexpected the standard of care in the wards by nursing staff was very touching. Above all the success so far of today's vascular surgery is unbelievable giving hope to those who really need it. we had an overwhelming experience with the nhs it is something to be proud of because of their medical teams and coordination together . We are so very grateful to them all especially the vascular team who have carried out an amazing operation for us together, that is touching and quite amazing. Thank you is not enough.
Visited Vascular surgery on August 2023
Review titled St Mary's Hospital (HQ)
Replied on 30 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the vascular team and ward. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2023
Called 111 . Had an appointment for 10:45 Arrived and told that no appointment was made . Went on a wild goose chase to be sent back to the original place after 30 mins of pointless wiating . To sit in a tiny room until 3:40 Am to be told to wait and see if my pain is just period related and mabye take some paracetemeol when I’ve taken aspirin paracetamol and ibuprofen the last 3 days to no avail . Was asked for a urine sample and when returned told I wasn’t pregnant without being even asked first if I could be pregnant- me being in a full time lesbian relationship I find that very unlikely … Completely dismissed by all members of the team . Made to feel horrible and invalid . Would never go back .
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 30 July 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience with our Accident and Emergency Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email imperial.pals@nhs.net
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Review titled Horrible receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2023
The reception of the emergency gynaecology department is rude and horrible. I’ve now had 2 encounters with this woman, I had a recent miscarriage and was incredibly upset and distraught. While I was bleeding the woman spoke rudely to me and made me far more upset. All I did was ask some questions, I got so upset I had to ask my partner to speak with her as I was in pain and having a miscarriage while she was speaking down to me. The second time again I asked about my appointment and she banged on the glass and spat out ‘there’s a waiting time’. Naturally people who are attending emergency gynaecology are going to be hormonal and most likely in a state of distress therefore the person handling reception should be patient and kind at least. If I had a choice I’d go elsewhere because honestly dealing with this sort of loss and the hormonal impact of it, I don’t need a horrible rude and aggressive woman to interact with. I’m incredibly upset again and I was dreading having to deal with her when I came back for my check up. Somebody should have a serious word with her and she should get patience and anger management training if she’s going to continue in this role. I would never normally complain however on both occasions I’ve been incredibly upset and given the seriousness of the situation I was in she made it far worse. I hope something is done about this so she doesn’t do this to other women.
Visited Gynaecology on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 14 August 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. I wish to offer assurance, I have escalated your posting to the gynaecology managers. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled So busy
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Attended St Mary's walk in today ,very busy over 3 hour wait.The staff were very helpful and I received good treatment .Thank you to all the staff.
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 27 July 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback . My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled A &E Friday night
Rated 4 stars out of 5
by June - Posted on 10 July 2023
I would like to thank everyone on duty Friday night. Although I had a very long wait I could see how very busy they were. The staff were very caring and pleasant. They were obviously worked off their feet.
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 12 July 2023
Dear June Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Outstanding and highly professional
Rated 5 stars out of 5
by Paul Joslin - Posted on 03 July 2023
Please thank everyone for outstanding professional treatment. Likewise all admin staff. Much appreciated.
Visited Endocrinology and Metabolic Medicine on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 04 July 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Endoscopy Department at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Superb co-ordinating response to patient need
Rated 5 stars out of 5
by Hamilton I Hay - Posted on 01 August 2023
Arriving 1.30pm Monday 31st July, checked in, immediately volunteer showed me to seat and made me relax. and only waited 10 minutes before nurse undertook preliminary checks on my asthmatic breaths. Taken for ex-ray, then respiratory unit for short wait for more testing + use of nebuliser (made huge difference). 30 wait till saw doctor. Helpful discussions about medication before releasing. Report will be forthcoming to my GP. Thank to you all.
Visited COPD services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I felt the need to come on and leave a review for an amazing midwife working on Aleck Bourne ward 2. My friends and I were on a hen do in London on the weekend and one of my friends who is a nursing mother realised she had forgotten a cable for her electric breast pump. After trying to use a manual pump and searching multiple pharmacies/ shops to try and hire a pump or find a spare cable with no success, she was in agony and we didn’t know where to turn other than the maternity ward. The midwife we saw was so empathetic and went above and beyond to ensure my friend was helped even though she was not a formal patient of the ward. We were truly touched and it meant we could continue the weekend and my friend could have some much deserved girl time and didn’t need to race home, doing wonders for her post natal mental health. the nhs is so stretched as we all know and we felt terrible adding that, but the outstanding compassion from individuals like this midwife to go above and beyond to help a mother whom was not in her own care, was incredible. Thankyou!
Visited Maternity services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 06 July 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response.
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Review titled X ray and DEXA scan
Rated 5 stars out of 5
by LILIAN GORDON - Posted on 11 June 2023
Appointments kept to time and very helpful and respectful reception and extremely efficient and friendly operators of X ray and scan.
Visited Imaging services on June 2023
Review titled St Mary's Hospital (HQ)
Replied on 12 June 2023
Dear Lilian Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our Imaging service at St Mary's Hospital. I will forward your feedback to senior management in Imaging. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS. Kind regards John
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Review titled Had the best experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
The staff are amazing and I had such a good experience here. Very friendly and extremely helpful polite staff! Thank you for your help!
Visited Gynaecology on June 2023
Review titled St Mary's Hospital (HQ)
Replied on 09 June 2023
Thank you for contacting Imperial College NHS Trust. Can you please provide us with more details so we can pass on your complement to the correct service. Email: imperial.pals@nhs.net or Tel: 020 3312 7777
Information supplied by Imperial College Healthcare NHS Trust