St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
Went in to A&E on the 16/10 at 7:20 due to severe dental pain and cramps while in early pregnancy. Waited around 40 min for the first triage and then told to wait outside for a doctor. Waited almost 3 hours and then my husband went to ask how much longer it will be and that i was tired and pregnant. The rude receptionist responded saying thats fine she pregnant alot people are pregnant just wait few hours. We were taken back by her rude words and just left after waiting and wasting our time. Really gutted by the service !
Visited Accident and emergency services on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 17 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our A&E service. I will forward your feedback to senior management in A&E. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised and hopefully get some feedback for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Maternity
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2022
I am registered to give birth at St Mary's. All staff have been very nice and appointments are given fairly regularly, however the issue is if you need any assistance outside of those scheduled appointment. You won't have anyone's contact details, just a generic help line. You'll be given an email address which is monitored once a week - that is simply not enough. Often you even wait 2 weeks for an answer. Contacting the antenatal clinic appointments line is another mission as well - nobody answers. Waiting times are also fairly long; I never had an appointment that was on time, even when scheduled in at 8am or 9am. Fingers crossed for a good birth experience! During my 32 weeks I have never seen the same midwife/doctor twice.
Visited Maternity services on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 13 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our maternity service. I will forward your feedback to senior management in Maternity. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised and hopefully get some feedback for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Worrying to be under this hospital
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Extremely concerning how difficult it is to get hold of anybody at this hospital. When I finally got through I was passed on 7 times to various other teams because nobody was taking responsibility for booking an appointment for my child. When my child had surgery back in March, they were so unbelievably understaffed when it came to nurses. The doctors were great, and there was no shortage of them, but the after care weighed heavily on just one nurse managing a very large ward of people!
Visited Ear, Nose & Throat on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 29 December 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at the St Mary's Hospital. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Pediatrics Service Manager for review.
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Review titled Extremely slow services
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
I have chosen St Mary's for my antenatal care for my second pregnancy and I have never seen a service so slow across board. Today I came to see a consultant at the Maternity Day Unit assessment and saw one after 1h30 - in spite of having an appointment booked. I then needed to pick up a prescription from the outpatient phamarcy and I have been for 2 hours due to a faulty system. So all in all at 39+ weeks pregnant I have had to wait for 3h30 for basic services. How is this acceptable? And the worst is that this has been a recurrent issue throughoutmy pregnancy. The maternity services simply must to do better!
Visited Maternity services on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 12 October 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at the St Mary's Hospital. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Service Manager for review.
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Review titled amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
Went to give birth, extremely caring and professional staff. Couldnt have hoped for better service. Would definately reccomend.
Visited Maternity services on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 14 October 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the St Mary's Maternity Unit. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Great maternity ward
Rated 5 stars out of 5
by Laura - Posted on 18 October 2022
The staff at St Mary’s were superb. There are a few staff members in particular who I would very much like for the trust to take details of - - they provided such wonderful care to me and my baby. I would highly recommend this hospital.
Visited Maternity services on September 2022
Review titled St Mary's Hospital (HQ)
Replied on 19 October 2022
Imperial College Healthcare NHS Trust is delighted to hear that you had a great experience with our Maternity Service at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Maternity Team. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Veryyyy slowwww frustrating practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
I have been sitting here for almost 11 (since yesterday 11pm)hours mind you 13 hour is general waiting time here,so I am sitting here crying ,pregnant ,famished,tired,cross amd suffering from sever headache due to hypertension .They say that morning shift will be quicker because of more doctors,there are more doctors since 8.30 but after almost 2 hours nobody called my name.I will extremely unlikely to come and visit this A&E ever again(amen).The things I mentioned earlier are so rare on this planet that they cannot find a single doctor since yesterday to see me . I am not alone there are other terribly suffering patients as well and loads of them left because of the waiting time.May Lord never make me come here ever again amen Horrible experience ever!!!
Visited Accident and emergency services on September 2022
Review titled St Mary's Hospital (HQ)
Replied on 26 September 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Accident and Emergency Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. In the meantime I have forwarded your posting to the Service Manager for the Accident & Emergency Department. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled 2 months later and still waiting for MRI results
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
I had an MRI scan in early August requested at St Mary’s (requested by Neurology) and it is now October I still haven’t received the results or any follow up at all. I’ve chased the hospital, imagining and neurology several times but I’m being completely fobbed off and ignored. I don’t know what else I can do. This is how people who are in a vulnerable situation end up getting really sick.
Visited Neurology on August 2022
Review titled St Mary's Hospital (HQ)
Replied on 03 October 2022
Dear Sender Many thanks for taking the time to contact Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience following your MRI scan and the lack of contact by the service . If you would like to contact me via email with your name and date of birth by I will be more than happy to chase this up with the relevant manager and we will get back to you, hopefully with a resolution to your concerns. My email address is john.ward22@nhs.net. I look forward to hearing from you. Many thanks John John Ward | PALS Officer - Patient Advice & Liaison Service | Patient Experience Team | Imperial College Healthcare NHS Trust
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2022
i enjoyed staying here. they have treated me with such great care and respect. i would recommend this hospital to anyone as you feel safe and really cared for. they have very nice staff who look after you and once again they are very respectful
Visited Ear, Nose & Throat on August 2022
Review titled St Mary's Hospital (HQ)
Replied on 16 August 2022
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Team at St Mary's Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Reumatologist department impossible contact
Rated 1 star out of 5
by Federica - Posted on 30 September 2022
I try to call million times the reumatologist department. I really need to speak with doctor about my MRI and about my still going pain. I did the MRI in July, still waiting for a call Crazy sistem
Visited Rheumatology on July 2022
Review titled St Mary's Hospital (HQ)
Replied on 30 September 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net .
Information supplied by Imperial College Healthcare NHS Trust