St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about St Mary's Hospital (HQ).
Reviews
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Review titled Brilliant experience
Rated 5 stars out of 5
by Simon Walton - Posted on 24 April 2023
I was due to have a CT colonography procedure in the imaging department. I arrived ready to read "War and Peace" from cover to cover! However, I waited no more than five minutes and then was taken through to the section and looked after by the most charming, efficient, helpful people that ever existed and was out on the street within little more than 30 minutes. Thank you, thank you, thank you.
Visited Imaging services on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 11 May 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Imagine. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Mediocre service and still no results
Rated 1 star out of 5
by Valentina V - Posted on 25 May 2023
I went to the imaging department for a MRI on the 21st of April. The nurse who took me to the changing room was quite rude and didn’t explain me properly the procedure, but fortunately I already had a MRI before so I was familiar with it. They gave me ear plugs to reduce the machine sound but they kept on explaining me thing after I was asked to put them in my ears. Lastly, I still didn’t get the MRI results after more than a month from the appointment and nobody replies to my email.
Visited Imaging services on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net .
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Review titled Very pleasant ladies
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I had a very short visit to investigate what turned out to be a harmless lesion on my foot. The doctor and trainee couldn't have been more sympathetic and charming. The only downside was the maze like hospital site which is difficult to navigate because of the extensive building works! Luckily I arrived at my appointment with 5 minutes to spare.
Visited Dermatology on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 25 April 2023
Imperial College Healthcare NHS Trust appreciates and values your comments and we would like to encourage you to contact PALS by telephone on 0203 312 7777 or by email on imperial.pals@nhs.net.
Information supplied by Imperial College Healthcare NHS Trust